iPad Pro 12.9” not responding to touch intermittently

Same problem here. My iPad Pro12.9 becomes unresponsive sometimes.........unfortunately,very often....lately!

Real disappointed after spending that $$$$ and after my MacBook Pro 2017 needs a new hard drive and new top case as well(still under warranty,thanks God)....I don’t know what to say.......more than 10 years Apple power user (and fan......attic),with more than 35 000 $ spend for Apple products .......and getting nothing more than refurbished products of the price of new........it really sounds sad!

So I went into Apple and was able to reproduce the problem in front of them. They are giving me a brand new unit.

I found out finally that mine has the issue when I take the pencil off the side. If I leave it on, it works perfectly. Once I take it off, the iPad starts to stutter even after I've reconnected it. I pick my new one up tomorrow.

Ok so tried everything nothing worked. But read one solution somewhere and tried it and voila it worked at least for me.

So, go to settings then display and brightness and turn off the Lock/unlock option. After 15 mins no issues at all and today is the 3rd day.

I cannot gurantee if this will work for you, but if yes do reply so that apple cannot push out an update for it.

Not a very good/bad option if you use a smart cover with your iPad as you just defeated the option to turn the screen off and on using any type of magnetic smart cover.

You would need to remember to turn this feature back on when you are done using your IPad so you can use the smart cover to turn off/on your iPad's display, again,

Not a very practical option/solution.

Not convinced this is the real cause of touch issues with iPad Pro models on iOS 12.

I am using smart folio cover and I hate to turn that feature off, but not going to turn on that feature for now. It feels kinda weird that this would be the cause of problem, but at least something worked for me till apple realises and fixes the problem.

Also I don’t have any issues with IPad Pro 2017 model, it’s just the new 2018 model I m having issues with and both using magnetic covers.

This affects every year iPad Pro models!

Even the new 2018, 3rd generation iPad Pro models are affected.

Like I stated this appears to be an iOS 12 issue.

My 1st gen iPad Pro is STILL running iOS 10.3.3 and my iPad Pro has no such unresponsive touch screen issues.

Better make sure the screen is off before closing your iPad’s screen cover or you will run down the iPad’s battery even faster.

Not sure if this is the answer, but i’ve been having this issue for many months. Not certain if it coincided with the change when I went to iOS 12 beta. But I read comments which seemed to link to the Apple Pencil so I went to Bluetooth settings and removed the Apple Pencil and it’s been behaving since. I had the issue even with no Apple Pencil around

I’ll have to see if it works long term but it could be that the palm rejection is kicking in automatically. I had the Apple Pencil and an older Apple wireless keyboard in my Bluetooth settings so maybe there’s a conflict there too. Wonder if someone else can confirm the same result. If so maybe removing and readding the pencil will work. I’m leaving it off for now.

My iPad Pro 12.9 continues to not respond to touch screen intermittently. This happen most often when playing game Angry Birds Friends. Initially I thought was a problem when using the Apple Pencil but I think it’s an issue from a past update. I HOPE Apple can figure out this issue. Perhaps I need to take to ApplemStore to exchange if is a defective unit. Appreciate everyone’s attempts to solve problem. Thanks.

Hi All,

This is my apple replaced 12.9 wifi+cellular 2017 version already and I still am experiencing the issue.

From my experience - for my first iPad, it was mainly caused by the apple pencil, airpods or wireless keyboard. Any bluetooth connection would cause it to happen and it was really bad.

For my 2nd/apple replaced iPad, it was caused by charging or whenever a lightning cable was attached. Then later on, even without the lightning cable attached would still cause it.

To fix it, I’d always have to lock and then unlock. It would go away but just for sometime. It is such a NUISSANCE.

I purchased an IPAD Pro 12.9 in December 2018. I started to notice that when typing I would miss characters and have to go back and correct. I thought it was my issue at first, but then started seeing some icons that would not always respond to my touch. I looked for something to adjust the touch sensitivity but could not find any. I finally called Apple today and reported the issue and told them that others were having similar issues. The support rep acted like they have never heard of this issue before. They had me power off and back on and to reset the settings to factory. I did both and will see if the reset of the settings helps, I had tried the power reset before and it did not help. Because the issue is intermittent it may take some use to see if the issue is still there. The IPAD Pro replaced a regular IPAD that never had this issue. Has anyone had success in getting this resolved without replacing the IPAD?

I went thru the same diagnostics and remedy procedures, got a replacement unit and it’s back. It’s annoying that they pretend not to know of anything, unless they really don’t which I highly doubt.

It could be a hardware thing as i remember it getting triggered each time I would charge the ipad and use it at the same time. I would find the need to unplug it for it to work. Could be a static interference? However, now, plugged in or not, stupid touchscreen wouldn’t work.

I’m convinced. It’s hardware. Because of its size it is necessary to hold it somewhat tight when typing or playing games. That leads to torque you don’t realize which in turn leads to the intermittent non recognition of taps. Some times I can’t get corner tsps to be recognized until I do a reset of the software.

That is WHOLE different issue than the one being discussed in this posting.

Your issue is completely off-topic post here.

If your Apple Pencil sat around unused and not kept charged up for more than a few weeks, or so, OR LONGER, then the battery in your Apple Pencil may have failed and is dead and you will have to purchase another brand new Apple Pencil.

Sorry.

FYI and something Apple never divulges to it potential iPad Pro/Apple Pencil customers/users unless the potential customer/user is smart enough to ask about AND, apparently, still an issue with the second generation Apple Pencil,

Due to the “always on and active/standby” nature of the Apple Pencil and, also, due to its very tiny rechargeable Li-ion battery (smaller than the eraser head on a REAL wooden pencil), the Apple Pencil needs to be constantly charged up to some significant charge level ALL THE TIME, even when not using the Pencil for prolonged periods of time.

The Apple Pencil needs to be kept charged to a minimum of 5-10% all the time.

If the Apple Pencil battery is allowed to drain down to 0% and allowed to stay in that flat, zero charge condition for more than a few weeks, or so, OR EVEN LONGER, that very tiny little Li-ion battery is too small to keep at a 0% state for a long period of time and it will fail and the Apple Pencil will be dead and you may have to “pop” for another $99 or $129 U.S.D. Apple Pencil, once again!

My issue is the same as being described, my wording may be different, but I’m also experiencing intermittent touch response, I also have apple AirPods and an Apple Pencil, they both are working fine I’ve just recharged my Apple Pencil and it’s working as normal even a few a few weeks on dead battery and funnily enough the lagging has completely disappeared as soon as I plugged it into my iPads lightening port... fingers crossed that this is the fix

I have the latest iPad Pro and am experiencing the same issues of non responsive touch. I have issues with the area where the O,p,k,l keys are and sometimes the whole thing freezes for a minute or so and the hard reset won’t even work.

could it be related to the flex in the new thin model? I mainly experience it when holding the iPad up and typing lying in bed?