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Sennheiser USB headset not recognized

My older Sennheiser USB headset is not recognized in High Sierra 10.13.4. It works fine under my Sierra partition, which I maintain to run my older software. The headset shows in system information, but does not show up as either an input or output device in Sound preferences. What changed between the OS versions? Why does it see the device but not recognize it as an option for input and output?


Sennheiser USB Headset:


Product ID: 0x3554

Vendor ID: 0x1395

Version: 0.04

Speed: Up to 12 Mb/sec

Manufacturer: Sennheiser Communications

Location ID: 0x14300000 / 4

Current Available (mA): 500

Current Required (mA): 100

Extra Operating Current (mA): 0




Location ID: 0x14300000 / 4

Current Available (mA): 500

Current Required (mA): 100

Extra Operating Current (mA): 0

iMac, macOS High Sierra (10.13.4), USB Headset

Posted on May 21, 2018 9:51 AM

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Question marked as Best reply

Posted on May 21, 2018 6:32 PM

Are you up to date?


RELEASE NOTES FOR SENNHEISER HEADSETUP™ for Mac

RELEASE DATE: 11 JANUARY 2018

VERSION: 4.0.5604


Supported Operating Systems:

- Mac OS X 10.10.5 (Yosemite)

- Mac OS 10.11.4 (El Capitan)

- Mac OS 10.12 (Sierra)



You may be stuck with Sierra.

You can always ask Support: Sennheiser Contact Center

3 replies
Question marked as Best reply

May 21, 2018 6:32 PM in response to Zinovia42

Are you up to date?


RELEASE NOTES FOR SENNHEISER HEADSETUP™ for Mac

RELEASE DATE: 11 JANUARY 2018

VERSION: 4.0.5604


Supported Operating Systems:

- Mac OS X 10.10.5 (Yosemite)

- Mac OS 10.11.4 (El Capitan)

- Mac OS 10.12 (Sierra)



You may be stuck with Sierra.

You can always ask Support: Sennheiser Contact Center

Sennheiser USB headset not recognized

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