Safari11.1 and Outlook Web Access not displaying the View pane

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Level 1

8 points

Safari11.1 and Outlook Web Access not displaying the View pane

When Safari 11.1 was released on May 4th with MacOS 10.13.4 the View pane stopped displaying the body of email messages. Outlook Web Access version 14.3.319. I have tried safe mode, the recovery mode, othe log in profiles, and the all have the problem. I have tried older versions of Safari, and they work fine. I have also tried Google Chrome and it also does not display the problem. Working with Apple Support and Intermedia to resolve this. Does anyone else have this problem?

Posted on May 22, 2018 1:11 PM

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Answer 1

Top-ranking reply

bharper1821 Author

Level 1

8 points

May 27, 2018 7:36 AM in response to Eric Root

Eric, I found it interesting that I had no "Use Conversations" as a selection in the View Options, so I entered the developer mode, and "disabled styles" in the "develop" pull down menu. I then found the selection "Use Conversations" buried in the code, which I then selected. Then I went back to "Enable Styles" from the "Develop" pull down and Viola, the problem is gone. All I can say is there is something in the "Style" HTML that my OWA website is using that is surpressing the "Use Conversations" selection. I know need to investigate were the style HTML code is coming from...

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Answer 2

Eric Root

Level 10

685,257 points

May 27, 2018 6:19 AM in response to bharper1821

Try going to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari – slow page loads

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Web Content not responding

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Answer 3

Eric Root

Level 10

685,257 points

May 27, 2018 9:18 AM in response to bharper1821

Did you try disabling all extensions as a test?

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Answer 4

bharper1821 Author

Level 1

8 points

May 27, 2018 7:52 AM in response to bharper1821

I know see that the View Tab that you were referring to was in the Outlook web Access window Itself, and not in the Safari View Menu. I do now see the selection in the Outlook Web Access, and as you mention, there is a "Use Conversations" selection in THAT View Menu. I wish you had been more specific on which View Tab you were referring too. At any rate my problem is solved.

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Answer 5

Eric Root

Level 10

685,257 points

May 22, 2018 1:56 PM in response to bharper1821

See if this helps.

Safari 11.1 and Outlook Web App

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Answer 6

bharper1821 Author

Level 1

8 points

May 27, 2018 8:36 AM in response to bharper1821

Actually, the problem is not solved, because without the use conversations selected, the View screen still should not be blank, so I am working with Apple development to solve the problem. This does not have the same problem in Chrome, or Firefox...

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