Safari unable to support the new version of Gmail

Question

Safari unable to support the new version of Gmail

I always keep two different browsers open (in this case Safari and Chrome, both of which I also have on the iPhone), so that I can keep my work (G-suite) email and my personal email open at the same time.

Since Google released the "new" Gmail interface, Safari has been unable to handle it. From time to time it shows a tab with the message "Web page is using significant energy. Closing it may improve the responsiveness of your Mac" - and it really does! - or just stops updating. Sometimes refreshing the tab altogether works (although it loads veeeery slowly), sometimes the only solution is to shut down Safari and start a new session.

I thought OS X Mojave would solve the problem, but it still persists. I am using a 2013 Macbook Air with the newest 12.0 version of Safari.

I have tried to clear the cache, cookies, extensions, everything, but the problem is still there. Gmail works perfectly fine on Chrome, so the issue is really in Safari.

Any suggestions? Tks!

MacBook Air, macOS Mojave (10.14), Safari

Posted on Oct 25, 2018 12:52 PM

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Answer 1

Best reply

Eric Root

Level 10

684,147 points

Nov 7, 2018 3:22 PM in response to rodrigo.zenga

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

Nov 7, 2018 3:30 PM in response to Eric Root

Hi Eric,

thank you very much for your assistance! I have tried the first solution, of setting up another user account and Safari worked without any hitch.

I didn't have other apps open at the same time, so I've used and abused of Safari, playing music, videos and not closing any tabs for a good hour or so. In the end I had 15 tabs open and still no issue with any of them, including 2 Gmail accounts (personal and G Suite business addresses).

What is the next step you suggest? Put all my files in a shared folder, copy them to the new user and later delete the problematic user account?

Many thanks, again!

Reply

Answer 3

Eric Root

Level 10

684,147 points

Nov 7, 2018 5:50 PM in response to rodrigo.zenga

I didn't have other apps open at the same time, so I've used and abused of Safari, playing music, videos and not closing any tabs for a good hour or so. In the end I had 15 tabs open and still no issue with any of them, including 2 Gmail accounts (personal and G Suite business addresses).

You are welcome. I am confused by the above. You had a lot of activity and the Gmail accounts worked? Was this in your normal account or the other new admin account. If it was in the new admin account, try booting into the Safe Mode in your normal account and see if that works. You can also run/post the Etrecheck report run while in your normal account (not in the Safe Mode).

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Answer 4

Nov 8, 2018 6:40 AM in response to Eric Root

Sorry if my last message was confusing.

As you've suggested, I've created a new user account and tested the new Gmail on this new user account using Safari. As my documents weren't available in this user account, nor had the Dock all other programs I usually use, I've decided to really put a strain in Safari opening 2 gmail tabs (personal and G Suite business addresses) and not close any other tabs while navigating. I've ended with 15 tabs open without any performance issues.

This leads me to believe that my original user account has some kind of problem. Anyway, here is the EtreCheck report I've obtain running the app in my computer:

EtreCheck version: 5.0.1 (5014)

Report generated: 2018-11-08 12:33:24

Download EtreCheck from https://etrecheck.com

Runtime: 3:36

Performance: Good

Sandbox: Enabled

Full drive access: Disabled

Problem: Beachballing

Description:

I always keep two different browsers open (in this case Safari and Chrome, both of which I also have on the iPhone), so that I can keep my work (G-suite) email and my personal email open at the same time.

Since Google released the "new" Gmail interface, Safari has been unable to handle it. From time to time it shows a tab with the message "Web page is using significant energy. Closing it may improve the responsiveness of your Mac" - and it really does! - or just stops updating. Sometimes refreshing the tab altogether works (although it loads veeeery slowly), sometimes the only solution is to shut down Safari and start a new session.

I thought OS X Mojave would solve the problem, but it still persists. I am using a 2013 Macbook Air with the newest 12.0 version of Safari.

I have tried to clear the cache, cookies, extensions, everything, but the problem is still there. Gmail works perfectly fine on Chrome, so the issue is really in Safari.

Major Issues:

Anything that appears on this list needs immediate attention.

Battery failure- Your battery is reporting that it needs to be serviced.

Adware- Adware detected.

Heavy CPU usage- Some processes are using an unusually high amount of CPU.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Low disk space- This machine is running low on free hard drive space.

Clean up- There are orphan files that could be removed.

Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.

Hardware Information:

MacBook Air (13-inch, Mid 2013)

MacBook Air Model: MacBookAir6,2

1 1,3 GHz Intel Core i5 (i5-4250U) CPU: 2-core

4 GB RAM - Not upgradeable

BANK 0/DIMM0 - 2 GB DDR3 1600 ok

BANK 1/DIMM0 - 2 GB DDR3 1600 ok

Battery: Health = Service Battery - Cycle count = 487

Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900

Drives:

disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 250.79 GB

disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 231.47 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk1s3 - Recovery (APFS) [Recovery] (Shared)

disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (15.40 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] (Shared - 3.22 GB used)

APFS

Mount point: /private/var/vm

Network:

Interface HUAWEIMobile-Modem: HUAWEIMobile-Modem

Interface en12: iPhone 7

Interface en8: iPhone 5

Interface en6: iPhone 3

Interface en5: iPhone 2

Interface en0: AirPort

802.11 a/b/g/n/ac

Interface en9: iPhone

Interface en10: iPhone 4

Interface en7: iPhone 6

Interface en13: iPhone 8

Interface bridge0: Thunderbolt Bridge

Interface en2: Bluetooth PAN

System Software:

macOS Mojave 10.14 (18A391)

Time since boot: About 17 hours

Security:

System	Status
Gatekeeper	Enabled
System Integrity Protection	Enabled

Adware:

Launchd: ~/Library/LaunchAgents/com.onlineapplicationstatus.AppStatus.plist

Reason: Adware name match

Executable: ~/Library/Application Support/AppCommon/AppStatus --protect

Launchd: ~/Library/LaunchAgents/com.appactivity.AppActivity.plist

Reason: Adware pattern match

Executable: ~/Library/Application Support/AppPolicy/AppActivity -i -c 748931 -isn 59E4B322-19FC-4121-9098-48698F866653

Unsigned Files:

Launchd: /Library/LaunchAgents/HWPortCfg.plist

Executable: /Library/StartupItems/HWPortDetect/HWPortCfg