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Question: My iPhone X has a crack in the back panel glass. Phone has never been dropped

My X has a small crack in the back panel glass. Phone has never been dropped And no key and coins placed along with phone.

Went to local Apple Service Center they told me this damage not cover under warranty.User uploaded file

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May 25, 2018 5:53 AM in response to suraj171 In response to suraj171

Is that a true crack, or is the edge of the glass chipped? Either way it would be accidental damage rather than a manufacturing defect, so not covered by warranty. If you have AppleCare+ you could probably use one of the two accidental damage incidents but if it doesn’t impair functionality I would say “not broken, don’t fix it”

May 25, 2018 5:53 AM

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Question: My iPhone X has a crack in the back panel glass. Phone has never been dropped