iPhone X screen is clicking itself...

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Level 1

10 points

iPhone X screen is clicking itself...

Hi all,

I think my new iPhone X has a problem :-(

It randomly clicks the top of the screen itself. So I could be on a site on Safari, then it will “click” the address bar, then it’ll click the url.

It’s so random - I don’t think if I took it into the Apple store they’d see the problem. But it’s annoying enough for me to post ok here :-(

I got an iPhone X when it first launched - no problems at all! I dropped it last week, smashed both sides (no case!)! So instead of £700 of repairs I just got a new X.

So its let me really know that this one has a problem.

What would you do?

My nearest Apple store is 30 miles - and I’m sure it’ll just be for a genius to tell me there’s nothing wrong with it.

I got this iPhone X 14th May.

Thank you!

Posted on May 26, 2018 11:42 AM

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Answer 1

guest_33 Author

Level 1

10 points

May 26, 2018 12:29 PM in response to Briansyddall

I don’t get it?

I’ve had an iPhone X since the day it was released. I know how to use it perfectly.

What I’m saying is this new one I’ve had since the 14th of May isn’t working correctly - in a way that I don’t know how I’m going to prove to the Apple store.

So I don’t think they’ll offer a fix / exchange — but I know 100% something isn’t right with it.

I really need advice on what to do in this situation.

Thanks for the help.

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Answer 2

xtothem

Level 1

4 points

Jun 7, 2018 5:36 PM in response to guest_33

I am having this issues and it is often accompanied by a warming of a phone. I notice it wheni using google maps and browsing using Safari.

It gets semi fixed when pressing the power button. Scheduled an appointment with the Genius Bar. I’ll update here what I find out.

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Answer 3

May 26, 2018 11:51 AM in response to guest_33

Hi

Go to books download ios 11 user guide & iPhone X guide both are free.

Cheers

Brian 🇬-1F1E7;

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iPhone X screen is clicking itself...

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