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Question: iTunes refuses to recognize my iPhone 7!

I have been trying and trying and trying to get iTunes to recognize my new iPhone 7. It had zero problems with the iPhone 6s the iPhone 6 ,5 etc. but now with my 7 and windows 10 it just won't recognize it. Any thoughts or suggestions? I've pretty much tried all that's out there. Looking for new thoughts!

iPhone 7, iOS 11.3.1, iTunes on Windows 10

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See this support document, If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


Make sure that you have the latest version of iTunes, which at this time is 12.7.4.

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May 26, 2018 12:50 PM in response to forevercool1976 In response to forevercool1976

See this support document, If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


Make sure that you have the latest version of iTunes, which at this time is 12.7.4.

May 26, 2018 12:50 PM

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May 26, 2018 1:14 PM in response to forevercool1976 In response to forevercool1976

And you have followed all of the steps in that support document? The final step is to contact Apple Support. You can take a look at this ASC User Tip and see if that helps. That is the most comprehensive document on Windows and iTunes I've ever seen. You should be able to get some help from that, or contacting Apple Support as instructed in the support document. Troubleshooting issues with iTunes for Windows updates

May 26, 2018 1:14 PM

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May 26, 2018 1:33 PM in response to ChrisJ4203 In response to ChrisJ4203

What I’ve noticed most is the drivers that should be there to pick up my phone at the USB simply aren’t there or working properly. I’ve upgraded them I’ve disabled them and I’ve uninstalled them. Still can’t get it to go. I’ll read up on that literature though. I’ll keep ya posted.

May 26, 2018 1:33 PM

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Question: iTunes refuses to recognize my iPhone 7!