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Q: Incorrect Apple ID - Cannot be used to unlock this iPad

Q:
Incorrect Apple ID - Cannot be used to unlock this iPad

Posted on May 26, 2018 5:01 PM

Reply
1 reply

May 26, 2018 11:14 PM in response to minhaj288

That means you aren't entering the id that the iPad is locked to i.e. the account that you were using in iCloud on it.


Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Q: Incorrect Apple ID - Cannot be used to unlock this iPad

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