Related Article

About the screens your Mac displays as it starts up

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: My MacBook Pro will not start up. A grey screen with the Apple and progress bar (takes 20 minutes to load) is as far as i can get. Please advise!

My MacBook Pro will not start up. A grey screen with the Apple and progress bar (takes 20 minutes to load) is as far as i can get. Please advise!

iPod touch, iOS 4.2

Posted on

Reply
Question marked as Apple recommended
Answer:
Answer:

Try an SMC reset:

https://support.apple.com/en-us/HT201295

Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support

If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support

If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple

Posted on

Question marked as Apple recommended

May 26, 2018 3:14 PM in response to saveourship In response to saveourship

Try an SMC reset:

https://support.apple.com/en-us/HT201295

Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support

If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support

If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple

May 26, 2018 3:14 PM

Reply Helpful (1)
User profile for user: saveourship

Question: My MacBook Pro will not start up. A grey screen with the Apple and progress bar (takes 20 minutes to load) is as far as i can get. Please advise!