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Question: Trying to pair Bluetooth speaker to iPhone 6Plus S says they are paired but no music comes out of speaker

The Bluetooth is a BPM - SP102

iPhone 6s Plus, iOS 11.2.6

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May 28, 2018 11:13 AM in response to SarahRL1960 In response to SarahRL1960

Hello Sarah,

Thank you for using Apple Support Communities! I see that you're encountering audio issues using a Bluetooth speaker paired to your iPhone 6 Plus. Being able to listen to and enjoy your music is important. You've come to the right place for help.

Since the speaker is showing it is paired to the iPhone already, let's confirm the audio output on your iPhone next:

Switch the audio on your iPhone, iPad, or iPod touch - Apple Support

Specifically, use the steps in this section to confirm if your Bluetooth speaker is selected:

User uploaded file

From Control Center

To switch the audio on your device from Control Center:

  1. Swipe up from the bottom edge of any screen on your device to open Control Center. On iPhone X, swipe down from the upper-right corner of the screen.
  2. Touch and hold the audio card in the upper-right corner, then tap User uploaded file to see a list of devices that you can connect to.
  3. Tap the speakers, headphones, or accessory that you want to use.

With the Bluetooth speaker selected as the audio output device, adjust the volume level on both the iPhone and Bluetooth speaker to confirm if you can now hear sound. If the behavior persists, you may need to contact the manufacturer of your Bluetooth speaker to confirm that it is working correctly.

While the following support article is for help when you can't connect to a Bluetooth accessory, it also has some relevant troubleshooting steps to try for this issue:

If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch - Apple Support

Take care!

May 28, 2018 11:13 AM

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Question: Trying to pair Bluetooth speaker to iPhone 6Plus S says they are paired but no music comes out of speaker