exclamation point & triangle on some pictures in photos

Question

Level 1

11 points

exclamation point & triangle on some pictures in photos

This only happens on my mid 2009 macbook pro. Some of my recent pictures show up in my thumbnails but when I try to open or edit them I get an exclamation point in a large triangle. The pictures are in my icloud.com account. I can see them and download them in a browser. These pictures present normally on two different imacs and my iphone.

I have tried repairing the photos library, restarting the computer from off, all with no fix.

Please help.

El Capitan 10.11.6

Model Name: MacBook Pro

Model Identifier: MacBookPro5,3

Processor Name: Intel Core 2 Duo

Processor Speed: 3.06 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache: 6 MB

Memory: 8 GB

Bus Speed: 1.07 GHz

Boot ROM Version: MBP53.00AC.B03

SMC Version (system): 1.48f2

Serial Number (system): W8*****A39

Hardware UUID: D3E9F74E-EBBB-5137-AED7-FB1792F9A08F

Sudden Motion Sensor:

State: Enabled

[Personal Information Edited by Host]

Posted on May 27, 2018 3:16 PM

Reply

Answer 1

Top-ranking reply

LarryHN

Level 10

106,142 points

May 28, 2018 10:02 AM in response to dezrn

what version of IOS do you have on the Phone? In the phone settings ==> photos do you have it set to transfer compatible photos to Macs and PCs? Most likely you do not and El Captain can not process HEIC photos so you have to have the correct settings or you have to upgrade to High Sierra which can process HEIC Photos

LN

Reply

Answer 2

LarryHN

Level 10

106,142 points

May 28, 2018 8:39 AM in response to dezrn

that means the original is not available - what is the source of these photos and how did you import them? Have you done any clean up on the computer or run any cleaning software (that is NOT a good idea)

LN

Reply

Answer 3

LarryHN

Level 10

106,142 points

May 28, 2018 3:29 PM in response to dezrn

no - that should be it - on the Mac in the info window for the problem photos do you see an extention? JPEG or HEIC or something else?

LN

Reply

Answer 4

dezrn Author

Level 1

11 points

May 28, 2018 9:13 AM in response to LarryHN

These pictures were airdropped to my iPhone. I can see them on my iMacs and in the iCloud account (via browser). Do I need to download them to my Macbook? I thought that wasn’t necessary?

Reply

Answer 5

dezrn Author

Level 1

11 points

May 28, 2018 3:22 PM in response to LarryHN

Thanks Larry. The iPhone is set to transfer pictures in a compatible format. Is there something set wrong on the MacBook?

Reply

exclamation point & triangle on some pictures in photos

Similar questions