Hello. I am using Bitdefender antivirus on my macbook pro. I install it because my all web browsers (safari and google chorme) are opening new tabs by themselves, but all the time. I was scanning and cleaning my mac book pro with Bitdefender several times, but still the browsers are opening new tabs by themselves. Can you please help me what can I do with it? How can I stop it? P.S - I am new mac user. Thanks in advance!
MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.4)
EtreCheck version: 4.3.1 (4D024)
Report generated: 2018-05-28 02:37:03
Download EtreCheck from https://etrecheck.com
Runtime: 3:11
Performance: Good
Problem: Other problem
Description:
All of my web browsers (safari and google chrome) are opening new tabs by themselves.
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage- This machine is using a large amount of RAM.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (15-inch, 2017)
MacBook Pro Model: MacBookPro14,3
1 2.9 GHz Intel Core i7 (i7-7820HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB LPDDR3 2133 ok
BANK 1/DIMM0 - 8 GB LPDDR3 2133 ok
Battery: Health = Normal - Cycle count = 14
Video Information:
Intel HD Graphics 630 - VRAM: 1536 MB
Radeon Pro 560 - VRAM: 4096 MB
Color LCD
Drives:
disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 499.96 GB
disk1s1 - Macintosh HD (APFS) 499.96 GB (131.03 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (21 MB used)
disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (518 MB used)
disk1s4 - VM (APFS) [APFS VM] 499.96 GB (8.68 GB used)
disk2 - Generic USB Mass Storage Device 750.16 GB
External USB 480 Mbit/s
disk2s1 (NTFS) 750.16 GB
Mounted Volumes:
disk1s1 - Macintosh HD 499.96 GB (359.56 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 499.96 GB (359.56 GB free)
APFS
Mount point: /private/var/vm
disk2s1 750.16 GB (18.53 GB free)
NTFS
Mount point: /Volumes/U******d
Network:
Interface en7: USB 10/100/1000 LAN
Interface en8: iPhone
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 1.21 GB available
System Software:
macOS High Sierra 10.13.4 (17E199)
Time since boot: About 6 days
System Load: 2.34 (1 min ago) 2.36 (5 min ago) 2.30 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.aminoid.plist
Executable: /Users/***/Library/UpdateMac/aminoid/aminoid
Launchd: ~/Library/LaunchAgents/com.thirstlessness.no.plist
Executable: /Users/***/Library/thirstlessness.no/thirstlessness.no.app/Contents/MacOS/thirs tlessness.no
Details: Domain name invalid - possibly adware
Launchd: ~/Library/LaunchAgents/com.penniless.plist
Executable: /Users/***/Library/pasi-verbasco/wBabICXJ/penniless
Launchd: ~/Library/LaunchAgents/com.determinability.zz.plist
Executable: /Users/***/Library/determinability.zz/determinability.zz.app/Contents/MacOS/det erminability.zz
32-bit Applications:
13 32-bit apps
System Launch Agents:
| [Not Loaded] | 7 Apple tasks |
| [Loaded] | 157 Apple tasks |
| [Running] | 128 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 164 Apple tasks |
| [Running] | 133 Apple tasks |
Launch Agents:
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-04-27) |
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-05-14) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-04-19) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-04-19) |
Launch Daemons:
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-05-14) |
| [Running] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-04-27) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-04-19) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10) |
User Launch Agents:
| [Loaded] | com.determinability.zz.plist (? 0 - installed 2018-05-05) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-05-04) |
| [Loaded] | com.thirstlessness.no.plist (? 0 - installed 2018-05-07) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-04-19) |
| [Loaded] | com.aminoid.plist (? 0 - installed 2018-05-07) |
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-04-19) |
| [Loaded] | com.penniless.plist (? 0 - installed 2018-05-07) |
User Login Items:
iTunesHelper Application (Apple - installed 2018-04-16)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (installed 2018-04-27)
QuickTime Plugin: 7.7.3 (installed 2018-04-16)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| WindowServer | Apple | 13 | |
| System Events | Apple | 9 | |
| Google Chrome Helper (24) | Google, Inc. | 6 | |
| loginwindow | Apple | 4 | |
| launchservicesd | Apple | 3 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 2.39 GB | |
| com.apple.WebKit.WebContent (16) | Apple | 2.37 GB | |
| Google Chrome Helper (24) | Google, Inc. | 1.31 GB | |
| Safari | Apple | 299 MB | |
| CEPHtmlEngine Helper (6) | ? | 258 MB | /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 4 MB | 566 KB | |
| Apple | 1 MB | 270 KB | ||
| com.apple.WebKit.Networking | Apple | 928 KB | 474 KB | |
| netbiosd | Apple | 358 KB | 11 KB | |
| biometrickitd | Apple | 115 KB | 115 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 5 | |
| Google Chrome Helper (24) | Google, Inc. | 4 | |
| System Events | Apple | 4 | |
| loginwindow | Apple | 2 | |
| Adobe XD | ? | 2 | /Applications/Adobe XD CC/Adobe XD CC.app |
Virtual Memory Information:
| Available RAM | 4.07 GB |
| Free RAM | 754 MB |
| Used RAM | 11.93 GB |
| Cached files | 3.33 GB |
| Swap Used | 7.27 GB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Sidekick | 1.0 | 2018-05-04 |
| Grids | 4.9.2 | 2018-05-06 |
| Bitdefender Virus Scanner | 3.10 | 2018-05-07 |
| The Unarchiver | 3.11.5 | 2018-05-10 |
| Microsoft Office 2016 for Mac | 16.13.18052304 | 2018-05-14 |
| Microsoft_Office_2016_VL_Serializer | 15.17 | 2018-05-14 |
| Microsoft AutoUpdate | 3.18.18041000 | 2018-05-14 |
| Microsoft Outlook for Mac | 16.13.18052304 | 2018-05-24 |
| Microsoft PowerPoint for Mac | 16.13.18052304 | 2018-05-24 |
| Microsoft OneNote for Mac | 16.13.18052304 | 2018-05-24 |
| Microsoft Excel for Mac | 16.13.18052304 | 2018-05-24 |
| 0.2.9230 | 2018-05-24 | |
| Microsoft Word for Mac | 16.13.18052304 | 2018-05-26 |
| Gatekeeper Configuration Data | 139 | 2018-05-27 |
Diagnostics Information (past 7 days):
2018-05-27 21:33:43 BitdefenderVirusScanner.app CPU
/Applications/BitdefenderVirusScanner.app
2018-05-25 02:05:33 Adobe Dreamweaver CC 2018.app Crash
/Applications/Adobe Dreamweaver CC 2018/Adobe Dreamweaver CC 2018.app
abort() called |
2018-05-24 19:05:30 Adobe Illustrator.app CPU (2 times)
/Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app
End of report
Uninstall Bitdefender and all other third party apps that claim to protect, clean, manage, boost performance etc.
Thanks a lot! I deleted Bitdefender, then I reboot my laptop and now the both browsers, does not open a new tabs by themselves. Thanks a lot! 🙂
Your external drive is full.
Try a reboot. You have not rebooted after uninstalling Bitdefender.
I was having this problem before I install Bitdefender. Actually, that's why I installed it. I don't have another app like that.
You likely have adware or something similar installed. Install and run etrecheck. Post the report here.
Virus
