MacBook Pro Late 2013 stuck on black screen when booting up on macOS and Windows

At the moment my Macbook is not booting up, and this problem occurred after the Mac went to sleep mode for a few minutes while on Windows 10 Home, but after I tried to wake it back up, nothing worked either because it didn't go to sleep mode properly or the device was shutting down. Now, whenever I boot it up, either on macOS High Sierra or Windows (As I'm still able to open up the startup disk menu by holding option), I see what appears to be like the command prompt style screen showing which devices are active before bootup, and suddenly my screen goes black with nothing happening. That sequence is not supposed to happen, especially on High Sierra when selected, as the screen freezing indicating your choice of Windows and boots up Windows style instead of the screen going straight to white and the Apple logo.


Things I've already tried:

1: I ran a hardware check by accessing it through the keyboard commands (Which was still functional since I could access the startup disk menu after startup) and the test said that there were no problems with the hard drive, mesning that the hardware was still good.


2: Resetting the PRAM and did an SMC reset


3: Pressing shift to try to get to the login screen in safe mode


I don't want to reinstall High Sierra as unfortunately I did not back up my files as this mac was given to me formatted a few weeks ago and there are a lot of photos I backed up from my external hard drive that I had to clear to install Windows. And note that whenever I choose either Windows or Macintosh to bootup, I somehow always get the same result, and this was from force shutting down the Macbook since it did not go to sleep mode properly in Windows 10 Home.

Posted on May 28, 2018 3:33 AM

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3 replies

May 29, 2018 8:14 AM in response to Type-S

Hello Type-S,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to fully startup your MacBook Pro to either macOS or Windows, even after trying some good troubleshooting steps. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct issues like you're experiencing.


Disk Utility for Mac: Repair a disk using Disk Utility


If you're still having this issue, you can put a fresh copy of macOS on your Mac using macOS Recovery mode, as that will overwrite these system files causing the issue and not affect your personal files.


How to reinstall macOS

Cheers!

May 29, 2018 10:45 AM in response to Type-S

Thanks for replying, Type-S, and that additional info, it really helps! Since your having this issue after trying all those steps, your next step is to contact Apple or your local Apple Store or Apple Authorized Service Provider for further help with your situation.


Contact Apple Support ​
Apple - Find Locations - Country Selector


Have a great day and thanks for using the Apple Support Communities!

May 29, 2018 10:35 AM in response to Joseph_S.

I've tried to reinstall the OS in recovery mode, but the error that occurs is that because High Sierra is installed on this Mac (It's actually a Late 2012 model, accidentally made a typo), Mountain Lion (the original software) unfortunately cannot install because it already has a higher OS even in recovery mode.


I also used recovery mode's disk utility (which has the older interface since the original OS was Mountain Lion) and verified the hard disk and the program detected several bad sectors and blocks and could't repair it, with the only option of formatting the entire disk but there are important photos I backed up onto this disk (100 GB of photos and videos) and right now my only option seems to be taking the Macbook to my nearest Apple Store.


I also tried to copy the files using RM's Terminal, but it did not show the folder where the backup of photos were using ls. I also forgot to mention that I also haven't used Time Machine since this Macbook Pro was given to me a few weeks ago and was formatted.


Thank you for your help though!

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MacBook Pro Late 2013 stuck on black screen when booting up on macOS and Windows

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