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Question: Shadows at bottom of screen

Recently, a couple of spotlight-light shadows at the bottom of my screen. (I own the latest model of the MacBook Pro) There are eight of them and I have tried restarting the laptop but they haven't gone away. I don't really know what to do it to be normal again.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.4)

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Answer:

Please try these resets if you have not already.


1. Reset NVRAM/PRAM. http://support.apple.com/kb/PH18761

2. Reset SMC. Choose the method for “If the battery is non-removable”.

https://support.apple.com/en-us/HT201295


If this doesn’t help, please contact Apple. Contact Apple Support.

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Question marked as Apple recommended

May 28, 2018 11:06 AM in response to carmen.c In response to carmen.c

Please try these resets if you have not already.


1. Reset NVRAM/PRAM. http://support.apple.com/kb/PH18761

2. Reset SMC. Choose the method for “If the battery is non-removable”.

https://support.apple.com/en-us/HT201295


If this doesn’t help, please contact Apple. Contact Apple Support.

May 28, 2018 11:06 AM

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May 28, 2018 12:18 PM in response to carmen.c In response to carmen.c

If the issue persists after follow the steps above you should bring your unit to an Authorized Service Provider (AASP) or Apple Retail Store (ARS) you have it screen for any hardware issue. In this case I'd say there's an issue with the display's backlight control.


Best of luck!

May 28, 2018 12:18 PM

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Question: Shadows at bottom of screen