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Question: Why don’t my beats earbuds work with iPhone 7

I paid 129.00 for beats earbuds and now I have an iPhone 7 and it says they are not supported what is it with you people? Just trying to get more money out of me? I want an answer as to why headphones that are your company don’t work

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May 28, 2018 9:32 AM in response to pjir96 In response to pjir96

There is nothing to reset. They are wired beats not wireless. When I use the ****** adapter to plug my earbuds in they play for a min then I get a message that says they are not supported. Apple owns beats so why not tell people before they buy an iPhone 7 that previous beats you own are not supported. Can I get a reply from someone at apple or do they just ignore this site?

May 28, 2018 9:32 AM

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May 28, 2018 10:12 AM in response to johnnyrodd2013 In response to johnnyrodd2013

This is community-site. Are you up-to-date? Aren't the adapter damaged? What Beats are you have exactly?


Also you can make appointment.

Genius Bar Reservation and Apple Support Options - Apple


Sound troubleshooting – headphones and earphones

May 28, 2018 10:12 AM

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May 28, 2018 10:35 AM in response to johnnyrodd2013 In response to johnnyrodd2013

This is.a user-to-user technical support site, Apple engineers aren't here.


Are you using the Lightning to 3.5 adapter that came with your iPhone? If yes, get a flashlight and check the Lightning port on your iPhone and clean out any debris that you find in there. If that does not work your adapter is probably defective, exchange it.

May 28, 2018 10:35 AM

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May 28, 2018 11:05 AM in response to deggie In response to deggie

Ok let me make this perfectly clear. The lightning adapter is brand new came with the phone. My beats are are 1 year old and work with my iPhone 6 . There is nothing dirty in the port. It works for 30 seconds then I get a message that say this device is not compatible. Any other wired earbuds don’t work except the apple ear buds.

May 28, 2018 11:05 AM

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Question: Why don’t my beats earbuds work with iPhone 7