iTunes store error code -9836

I don't think that this is Mac specific. The same issue is happening with 12.6.3.6 on Windows 10 PC's.

I think that Apple quietly discontinued iTunes store access to older versions of iTunes. I have two PC's with Windows 10 that were updated last weekend with the latest Windows update. I didn't have any issues accessing the iTunes store with iTunes 12.6.3.6 until yesterday. I updated one computer to the latest version of iTunes 12.7.5.9. The iTunes store access is back to normal. The big down side is the loss of managing Apps and Books (PDF's in my case) via iTunes.

Hi,

- Had the same problem and fixed it after some research.

- Had OS version 10.7.5. Couldnt access the app store or log into iTunes.

- Updated the operating system to high sierra.

- Couldn't access the app store so got a copy of the operating system by making a copy from another MAC.

- To do this I followed a great walkthrough video which explained it clearly so i wouldn't stuff it up. See the link below

https://9to5mac.com/2017/08/02/how-to-create-bootable-macos-high-sierra-usb-inst all-drive-video/

- I needed a 16GB usb storage device as 8GB didnt work. Make sure there is nothing else on the storage device as it will be deleted.

- Everything now works fine with the new version.

- Hope this helps.

Found this on facebook by searching -9836 hoping to find other discussions related to it :

GJ Tech Solutions

If your suffering from iTunes Error -9836
It is iTunes server issue. It means their system is overloaded. The first time this error accord.was back in 08. Today Apple released iOS 11.4 that bogged down their servers. With everyone wanting to update to the new software. Just sit tight. and try again later.hope this helps. Gjtech

I just got off the phone with Apple. I am running Mountain Lion 10.8.5 and Itunes 12.4.3 1. Same issue here with error 9836. After a lovely conversation about the issue with an Apple rep named Tyler, He put me on the phone with his supervisor named Sean. This man could not have been ruder and less sympathetic if he tried. Long story short, he said that there is no fix for this, and that I am using an incredibly outdated OS and Itunes (his words). I told him that I can not access the app store either. His response was go to another machine and download an OS update and put it on a flash drive. Incredibly frustrating and disappointing interaction with Apple. When I politely asked why there wasn't some sort of notification of this, he said they(Apple) are under no obligation to do so. He said he was surprised my Apple Music even worked on 10.8.5 because it shouldn't. Sorry guys.....I think this is the end of the line.

Re TLS 1.0:
I found this interesting link:

TLS 1.0 gefährdet PCI-DSS-Compliance - maxcluster Blog

Wrong language, I know. But one could use Google Translate to catch the general idea.

The essence of it:

TLS 1.0 puts PCI-DSS Compliance at risk.

The council of the Payment Card Industry (PCI) has decided that the early SSL protocol TLS 1.0 is no longer sufficiently secure. Deadline is Jun 30, 2018. All web pages which are encrypted via TLS 1.0 after that date are no longer PCI-DSS compliant.

Aha.

A little further down is a table which shows what browsers support TLS 1.1 and/or TLS 1.2. Close to the bottom of the table it says:

Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below: Not compatible with TLS1.1 or higher encryption.

I get the sinking feeling that there will be no future of my MBP with both ML and access to iTunes or app store.

All kinds of online shops which offer payment by credit card will have to deactivate TLS 1.0 by that deadline. Another person here has hinted at this context already, and I assume that this is the reason for our problems.

That is all understandable but I wish someone would have told me before cutting me off so that I could have upgraded in time to an OS X which is compatible with TLS 1.1 or higher. There seems to have been a certain lack of communication from Apple on this matter.

Try going offline, sign out of the iTunes Store, go online, sign in again.

tt2

Hello again!

I'm pretty sure that this is not a local issue (i.e. one where the settings on your device matter) because everyone here has the same problem (iTunes and App Store deny access to OS-X 10.8 and older, and there might be other services which are blocked for which one needs to connect to security-sensitive servers such as appleID.apple.com).

Therefore I wouldn't recommend wasting time right now with resetting my device or other time- and nerve-consuming tasks until this issue has been addressed by Apple (I hope they will do so).

I have been trying to find out if there is anything that Windows Vista and XP have in common with OS-X 10.8 and older, since it is known (to me as of today) that Windows XP and Vista lost access to the iTunes Store May 25, 2018, and since it looks like OS-X 10.8 and older are getting the same treatment after that deadline...

Other than being outdated in the form of terminated support by Microsoft for Vista and XP, I could not come up with any technical similarities, but maybe the OS-X 10.8 and older with the Safari version 6.x.x. is simply not up to par anymore security-/encryption-wise in a similar way.

The problem for me is that, in the current state, I could not upgrade even if I wanted to. Nobody informed me of this although my device is registered with Apple. Nothing popped up on my desktop. There was, as far as I recall, no warning that OS-X 10.8 and older would be affected as well by the changes introduced on May 25, 2018 (which I am pretty sure are the reason for all this), or that I would not be able to upgrade after May 2018. I do however remember the months, or years, of warning of the terminated support for Windows XP.

Just around Xmas I updated my Dad's iPad 2 from iOS 4 or whatever was on there when I bought it for him, to iOS 9... the device is 7 years old! This is not possible in the current situation. That can't be right, and that is why I am hopeful that there will be a solution. Hopefully not USB sticks for everyone affected to boot from and forced upgrades to High Sierra which might be a little too much for my MBP?

Good luck 🙂

You're right.

Neither TLS 1.1 or 1.2 are supported in Safari on OS X in version of OS X (10.8.5) and Safari (6.0.5) only TLS 1.0 is supported.

So Appstore or iTunes cannot establish a secure connection. Thats why we all experience problems.

Am I glad Apple communicated this with it's users. Sarcasm mode off.

This really ***** big time. I don't have a good feeling about this at all.

What version of iTunes is installed? Apple have recently dropped support for the iTunes Store in Windows XP and Vista. Perhaps some older builds of iTunes that run on Macs might also be affected.

tt2

Those with this issue should report it using Feedback - iTunes - Apple, noting the build of iTunes they are using, the error code, and the date they first noted the issue.

tt2

Judging from this post: https://www.macintouch.com/forums/showthread.php?tid=514&pid=33998#pid33998 the common factor might be TLS1.0, which everyone is turning off for security reasons.

tt2

iTunes 12.7.5.9 has just been released. Does this fix the issue?

For those with older OS than 10.8.

You can follow the step by step instruction how to upgrade to 10.8 first, then to Sierra on Sierra OS “how to upgrade” page.

My MBA2011 runs great with sierra

So... here is my take. We all have old OS systems here.. I'm running an old MBP 10.7.5 and using iTunes 12.2.2. Go figure that all the OS updates were released today. New iOS (working just fine). New iTunes (can't update because my Mac OS is surely too old. AppleTV update, all good there. Homepod update, no problems. So, my guess is that on older Mac devices, iTunes won't be supported any more as far as the iTunes store. Which is super dumb as that is what continues to pay Apple with every purchase I make. But, it seems all so strange that all of these updates came out today and that is when all of us in this thread started having issues. The error code is nothing standard by any means, according to the customer service rep I spoke to a short while ago. She spent a good 20+ minutes researching and couldn't find a single thing on it. So, let's hope it's a temporary bug and that our Macs/old iTunes won't be outdated to the point where Apple won't support or allow the iTunes store connect. I always read about how Apple isn't supporting old iOS/MacOS systems and I think our time might be up.

Not sure if this is part of the problem but since it might be I'll just post it:

iMessage on the MBP doesn't work anymore either because:

"Safari kann die Seite https://appleid.apple.com nicht öffnen, da Safari keine sichere Verbindung zum Server appleid.apple.com aufbauen kann."

(Safari cannot open the page "https://appleid.apple.com/" because it is unable to establish a secure connection to the server appleid.apple.com, or sth like that).

I had to re-enter my Appe ID & PW because I had changed it recently. I do recall that a few months ago there were complaints emanating from my MBP that the security for certain internet connections isn't sufficient any more in the Safari version that runs within my OS-X 10.8.5 (hope I remember correctly and am not talking nonsense). Maybe they upped the encryption for some of their servers and we with our lowly ancient encryption from a couple of years ago have to wait outside?

I could however still buy iPhones etc. in the apple store even after logging with the new password, I guess that should make me happy 😁.