iTunes store error code -9836

Greetings,

Thanks for posting this issue in the Apple Support communities. I think what's interesting to note about what I've reviewed in this thread is that these operating systems are all older operating systems.

Yep. Switched on the laptop this evening and the iTunes logo started jumping up and down and alerted me to the error. I also have iTunes on my iPad. I recently started getting messages there that my iCloud storage is full and that to be able to back up the iPad I need to either free up space or purchase additional storage. That wouldn't be related to the problem, or would it?

Hmmm, I had the same thing with iCloud on my iPad. So I deleted the backup from iCloud. That went smooth.
Also just uploaded a ibook, and received message it was available in the stores. I switched back and forth between the dutch store and the US store to check if it was there. I actually thought initially that has got something to do with it.

Yes I cannot get onto Itunes or App Store. I tried loggin in and out but to no avail. This only started today too so must be something going on for all of us to have the same issue on the same day. I restarted my Mac too. I can access on my iphone and ipad. Just Mac it is not working. I get that error message (-9836).

No it didn't. Actually when cleaning it up, I wasn't even aware of this Appstore iTunes problem.

I even tried debugging appstore: clear cache, but no results.

In appstore I can login. It shows my account details, but that's it.
In iTunes it won't even login. Rebooting didn't work either.

Any resolutions with getting this issue fixed? I'm having the same problems. When logging into iTunes error -9836 "Make sure your network connection is active and try again." I'm currently online BTW. Furthermore, when opening the App Store I get the following error, "Cannot Connect to the App Store An Internet connection is required". Again I'm currently logged onto the internet and have a connection. I get the same outcome whether using WiFi or the Ethernet connection. This issue just started today for me. Done numerous searches online with no luck.

So... here is my take. We all have old OS systems here.. I'm running an old MBP 10.7.5 and using iTunes 12.2.2. Go figure that all the OS updates were released today. New iOS (working just fine). New iTunes (can't update because my Mac OS is surely too old. AppleTV update, all good there. Homepod update, no problems. So, my guess is that on older Mac devices, iTunes won't be supported any more as far as the iTunes store. Which is super dumb as that is what continues to pay Apple with every purchase I make. But, it seems all so strange that all of these updates came out today and that is when all of us in this thread started having issues. The error code is nothing standard by any means, according to the customer service rep I spoke to a short while ago. She spent a good 20+ minutes researching and couldn't find a single thing on it. So, let's hope it's a temporary bug and that our Macs/old iTunes won't be outdated to the point where Apple won't support or allow the iTunes store connect. I always read about how Apple isn't supporting old iOS/MacOS systems and I think our time might be up.

For me, I have no choice. My MacBoom Pro is from 2012 so it can’t be updated as far as its operating system (processor isn’t fast enough). And since the operating system can’t update any more, I can’t update iTunes. So, I’m out of luck if Apple simply thinks that they’ll focus more on newer hardware/software and not worrying about older machines and their problems.

I’m having this issue too. Was working fine yesterday and today it just went down. Also old OS.

Bummer is I had just restored my Mac to an older os and now I can’t update to the os I need. I sure hope they get this fixed soon.

There is no way that you can't update older Macbook Air/Pros with newer OS. I've seen people selling their old units with new OS installed.

I hope this is just a temporary bug, and hopefully Apple addresses this issue.

Thanks for raising this issue.

Today 30 May 18 I am experiencing the same problem.

Cannot sign in on iTunes Store on my MacBook running iTunes 12.2.2.25 and Mac OS X 10.7.5.

Error code is 9836 as being experienced by all those posting on this thread.

I have an older system yes and I don’t expect upgrades but it is very useful to me for streaming iTunes music and I want to keep it.

Hopefully Apple will take note and resolve this please.

NC

Apple has to resolve this. If you go over all of their suggested steps to resolve a problem like this, they ask for one you to update your OS.

How? Update goes through App Store, and this won't connect.😝

For the people like me who cannot update due to software competabilty, or any other reason. Things should work like they did until yesterday when Apple changes something else. The simple " we don't support it anymore ", seems a bit bold.

Me too. Running Mountain Lion on a 2006 imac. Only happened today.

I suspect, with no proof whatsoever, that the older operating systems no longer meet security needs for ecommerce and we've been summarily dumped. Which is a dang shame. Makes paying $20 a month for Apple Music a bit redundant.

Amusingly, I could use a G3 iBook running Tiger to purchase music from the iTunes store this time last year...