iTunes store error code -9836

iTunes 12.7.5.9 requires OS X 10.10.5 Yosemite or better.

tt2

Greetings,

Thanks for posting this issue in the Apple Support communities. I think what's interesting to note about what I've reviewed in this thread is that these operating systems are all older operating systems.

Hmmm, I had the same thing with iCloud on my iPad. So I deleted the backup from iCloud. That went smooth.
Also just uploaded a ibook, and received message it was available in the stores. I switched back and forth between the dutch store and the US store to check if it was there. I actually thought initially that has got something to do with it.

The official announcement about iTunes Store changes said:

“On May 25, 2018, Apple will introduce security changes that prevent Windows XP or Vista PCs and Apple TV (1st generation) from using the iTunes Store”

I can confirm that happened as I have a first gen Apple TV but there was no mention of anything else, so one hopes this is a glitch.

Hello -

same problem here (Germany).

"iTunes konnte keine Verbindung zum iTunes Store herstellen. Ein unbekannter Fehler ist aufgetreten (-9836). Überprüfen Sie, ob Ihre Netzwerkverbindung aktiv ist, und versuchen Sie es erneut."

I'm online, both WiFi and LAN work, I can use Safari etc., but when I try to access the iTunes Store or the App Store I get an error message which more or less says that the necessary internet connection could not be established.

App Store err msg: "Verbindung zum App Store nicht möglich - es ist eine Internetverbindung erforderlich."

My MBP ist a MD101D/A 2012 (bought in 2013) upgraded with 16GB RAM and a Samsung EVO 840 SSD 512GB instead of the original HDD.

OS-X Mountain Lion (10.8.5), iTunes 12.4.0.119.

Reason for my failure to upgrade the OS-X is that I had bought Parallels to run Windows 7 on the MBP for Mountain Lion, and that software would have not worked on the newer OSXs. Plus I am hesitant to upgrade to OSs which are much younger than the device it is supposed to run on; usually the device ends up being overwhelmed. But since I thought 5 years are enough to be behind I thought I should upgrade to whatever is the newest compatible OS in the App Store.

I called the Apple Technical Support and was met with extremely motivated and friendly service. We established that it does not have anything to do with my user profile or with the SSD, or with the internet access. So far we have not found a solution.

But if this started yesterday or only a few days ago maybe a solution is around the corner.

On hold on the phone with Apple right now. Have been told that this is not a known issue, that they haven't had 20 cases opened so far. Also being told that there is probably no upgrade link available if I wanted that, because I'm running 10.8.5.

If you are having this problem, you need to make your voices heard and open cases with Apple.

Having said that, I'm not hopeful.

The problem is acknowlegded over here (Germany), says the Apple support person and they are trying to fix it. I hope that that is true and not our local version of being pacified... 😕

I am pretty sure it has to do with security/encryption on some of their servers. But how would they roll back on that?

If this doesn't get solved guess I'll have a fancy type writer with limited internet access. Two weeks ago my MBP would have sold for quite a bit of money but now?

😕

I'm running into this issue with iTunes on both Windows 7 and OS X 10.7.5. With my Mac, I'm stuck with iTunes 12.4, and on my PC I'm stuck on 12.6.3 because I want to maintain the ability to backup my older iOS devices and offload photos from those devices.

I've already tried completely deleting iTunes from my PC (using the 6-step uninstallation to completely clean out all the media libraries and settings), and reinstalling. Didn't work.

It ***** because I can no longer access my iTunes Match library from my work PC, and I pay for that service.

Good morning -

iTunes Store and App Store work again on my MBP 2012 (AND the appleID server as well as I was able to activate iMessage on the MBP which didn't work yesterday as well and prompted the same error message as all attempts to connect to the iTunes and App Store).

I wonder what had actually triggered this error -9836 for all of us. Would be really interesting to find out!

Great relief. However, considering that the PCI Council suggests that TLS 1.0 should be replaced by TLS 1.1 oder higher by June 30, 2018, the relief maybe short-lived. Many online stores have already deactivated TLS1.0.

I guess I will upgrade to High Sierra asap. It looks as though I might be able to upgrade to High Sierra from the App Store (as should have been the case yesterday), but I am not sure how my MBP will handle the new OS. Seems like there is no way around it though if I want to be able to use the internet in a secure fashion and not be blocked out by more and more sites.

Thanks to everyone here, it has been a great help 🙂

I tried another mac with 10.8.5 and it has same trouble. So, it looks happening everywhere with 10.7 to 10.8.

TLS1.0: sounds likely... and not good. Thanks for the research.

Everyone should try their itunes store and apple store again, I tried and both were up and running and I'm on Mac OS 10.8.5. Yay!!!

Yep. Switched on the laptop this evening and the iTunes logo started jumping up and down and alerted me to the error. I also have iTunes on my iPad. I recently started getting messages there that my iCloud storage is full and that to be able to back up the iPad I need to either free up space or purchase additional storage. That wouldn't be related to the problem, or would it?

Yes I cannot get onto Itunes or App Store. I tried loggin in and out but to no avail. This only started today too so must be something going on for all of us to have the same issue on the same day. I restarted my Mac too. I can access on my iphone and ipad. Just Mac it is not working. I get that error message (-9836).