iTunes store error code -9836

There is no way that you can't update older Macbook Air/Pros with newer OS. I've seen people selling their old units with new OS installed.

I hope this is just a temporary bug, and hopefully Apple addresses this issue.

Thanks for raising this issue.

Today 30 May 18 I am experiencing the same problem.

Cannot sign in on iTunes Store on my MacBook running iTunes 12.2.2.25 and Mac OS X 10.7.5.

Error code is 9836 as being experienced by all those posting on this thread.

I have an older system yes and I don’t expect upgrades but it is very useful to me for streaming iTunes music and I want to keep it.

Hopefully Apple will take note and resolve this please.

NC

Me too. Running Mountain Lion on a 2006 imac. Only happened today.

I suspect, with no proof whatsoever, that the older operating systems no longer meet security needs for ecommerce and we've been summarily dumped. Which is a dang shame. Makes paying $20 a month for Apple Music a bit redundant.

Amusingly, I could use a G3 iBook running Tiger to purchase music from the iTunes store this time last year...

I am having the same problem! This is horrible. NO ITUNES! NO APP STORE! 😠 THIS STARTED YESTERDAY 5/29/2018 - BTW I use both these services daily (and I am also a subscriber of Apple Music, and an icloud storage plan subscriber - Also own an Apple TV, 2 imacs, 1 Macbook, 2 ipads, 2 ipods + more) I am using a 2006 iMac (early 2006) running OSX LION 10.7.5 - I understand I am on an older system but there are people who are having this same problem on newer systems. Also, *this would make no sense for Apple to do this (stop these services) as I would think there are TONS of older mac's, imacs, and macbooks who's owner(s) pay for apps/music ect... not to mention all the newer macs this is affecting... Apple: What is Going ON?

Also on an older OS (10.8.5), also having this problem, also can't update OS due to software compatibility issues. this is about to destroy my entire system of how i do things. i really hope apple fixes it

The official announcement about iTunes Store changes said:

“On May 25, 2018, Apple will introduce security changes that prevent Windows XP or Vista PCs and Apple TV (1st generation) from using the iTunes Store”

I can confirm that happened as I have a first gen Apple TV but there was no mention of anything else, so one hopes this is a glitch.

Edit: (Late 2006) - also running iTunes Version 12.2.2.25

I use the App Store, iTunes, and Apple Music everyday.

* Questions for members?

What day and/or time did iTunes and the App Store STOP working right?

(It happened to me sometime near mid-day on Tuesday May 29th 2018)

What year is your computer and what OS?

I CANNOT access iTunes (For You, New, Radio, Connect iTunes Store, Apple music)

I CAN play my own library with iTunes, but that is it.

I CANNOT even log in. When I try to log in, I am getting the following error message:

"iTunes cannot connect to the iTunes Store. An unknown error occurred (-9836).

Make sure your network connection is active and try again".

* Also have AppleMusic and can not get anything from the cloud.....

(not sure if this is cloud based?)

Tuesday is stopped working right.

macbook pro retina (mid 2012 built), osx 10.8.5, itunes 12.4.3.1, appstore 1.2.2 (129.16)

I'm getting the same messages as you. Cannot access iTunes / Appstore, cannot Log in, Can play my own library.

It's pretty clear to me something has gone wrong. And if I didn't change a thing on my end, everything should work. Stopping support is way different then pulling the plug/preventing access.

Come on Apple… solve this asap.

Got error code -9836 for the first time Tuesday 29 May around 22:00 GMT

Have MacBook Pro, late 2011, with Mac OS X Lion 10.7.5

iTunes version 12.2.2.25

Can play my own library and can synchronize my iPod (phew)

Cannot access the iTunes store and therefore not purchase new music

I do not stream or use Apple Music

Same problem here as of May 30, around 5:30 AM EDT. Older MacBook Pro, OS 10.8.5. iTunes and App Store connectivity gone. Couldn't upgrade as a last resort. Waiting to contact Apple Support, but not hopeful for quick solution.

Macbook Air Mid-2011

MAC OS X Lion Version 10.7.5

iTunes version 12.2.2.25

Cannot sign-in to Itunes with the error message of "iTunes could not connect ot the iTunes STore. An unknown error occurred - Error (-9836) "

Hope this issue gets resolved asap.

I literally just upgraded my RAM in my 2011 MacBook pro last night/this morning so I could finally upgrade to El Capitan. All night I have been thinking that I did something wrong or broke my computer in the process, and have been trying to figure out why the App Store/iTunes won't work. I'm glad I found this thread; I feel far less crazy now....but oh, the sad irony of this timing.

Hey folks, I've got this also. I have an older machine (windows & mac) and neither work. I cannot upgrade so I have raised a ticket with Apple as nothing will happen from these forums. I'll bet they've switched off a subdomain or something silly like that! Anyway, if I get a positive response I'll let you all know.

Hello -

same problem here (Germany).

"iTunes konnte keine Verbindung zum iTunes Store herstellen. Ein unbekannter Fehler ist aufgetreten (-9836). Überprüfen Sie, ob Ihre Netzwerkverbindung aktiv ist, und versuchen Sie es erneut."

I'm online, both WiFi and LAN work, I can use Safari etc., but when I try to access the iTunes Store or the App Store I get an error message which more or less says that the necessary internet connection could not be established.

App Store err msg: "Verbindung zum App Store nicht möglich - es ist eine Internetverbindung erforderlich."

My MBP ist a MD101D/A 2012 (bought in 2013) upgraded with 16GB RAM and a Samsung EVO 840 SSD 512GB instead of the original HDD.

OS-X Mountain Lion (10.8.5), iTunes 12.4.0.119.

Reason for my failure to upgrade the OS-X is that I had bought Parallels to run Windows 7 on the MBP for Mountain Lion, and that software would have not worked on the newer OSXs. Plus I am hesitant to upgrade to OSs which are much younger than the device it is supposed to run on; usually the device ends up being overwhelmed. But since I thought 5 years are enough to be behind I thought I should upgrade to whatever is the newest compatible OS in the App Store.

I called the Apple Technical Support and was met with extremely motivated and friendly service. We established that it does not have anything to do with my user profile or with the SSD, or with the internet access. So far we have not found a solution.

But if this started yesterday or only a few days ago maybe a solution is around the corner.

Not sure if this is part of the problem but since it might be I'll just post it:

iMessage on the MBP doesn't work anymore either because:

"Safari kann die Seite https://appleid.apple.com nicht öffnen, da Safari keine sichere Verbindung zum Server appleid.apple.com aufbauen kann."

(Safari cannot open the page "https://appleid.apple.com/" because it is unable to establish a secure connection to the server appleid.apple.com, or sth like that).

I had to re-enter my Appe ID & PW because I had changed it recently. I do recall that a few months ago there were complaints emanating from my MBP that the security for certain internet connections isn't sufficient any more in the Safari version that runs within my OS-X 10.8.5 (hope I remember correctly and am not talking nonsense). Maybe they upped the encryption for some of their servers and we with our lowly ancient encryption from a couple of years ago have to wait outside?

I could however still buy iPhones etc. in the apple store even after logging with the new password, I guess that should make me happy 😁.