iTunes store error code -9836

Hi,

- Had the same problem and fixed it after some research.

- Had OS version 10.7.5. Couldnt access the app store or log into iTunes.

- Updated the operating system to high sierra.

- Couldn't access the app store so got a copy of the operating system by making a copy from another MAC.

- To do this I followed a great walkthrough video which explained it clearly so i wouldn't stuff it up. See the link below

https://9to5mac.com/2017/08/02/how-to-create-bootable-macos-high-sierra-usb-inst all-drive-video/

- I needed a 16GB usb storage device as 8GB didnt work. Make sure there is nothing else on the storage device as it will be deleted.

- Everything now works fine with the new version.

- Hope this helps.

Good morning -

iTunes Store and App Store work again on my MBP 2012 (AND the appleID server as well as I was able to activate iMessage on the MBP which didn't work yesterday as well and prompted the same error message as all attempts to connect to the iTunes and App Store).

I wonder what had actually triggered this error -9836 for all of us. Would be really interesting to find out!

Great relief. However, considering that the PCI Council suggests that TLS 1.0 should be replaced by TLS 1.1 oder higher by June 30, 2018, the relief maybe short-lived. Many online stores have already deactivated TLS1.0.

I guess I will upgrade to High Sierra asap. It looks as though I might be able to upgrade to High Sierra from the App Store (as should have been the case yesterday), but I am not sure how my MBP will handle the new OS. Seems like there is no way around it though if I want to be able to use the internet in a secure fashion and not be blocked out by more and more sites.

Thanks to everyone here, it has been a great help 🙂

Thanks for fixing this Apple! I am not vey technical but I knew it had to happen. My take on things: Apple would lose MANY MANY customers by not allowing OLDER macs/operating systems to access certain pay services. Why would they disable iTunes, a service that makes them money? Why would they disable the App Store, a service that makes them money? Why would they disable Apple Music, a service that makes them money? They would try their best to keep these services alive on older apple products. There are a lot of 2012 MacBooks out there...There are a lot of 2011 MacBooks out there, and so on. There are a lot of 2012 imacs out there, and so on. There are a lot of 2006 imacs out there (what I am using), and so on.

On top of this Apple would lose many customers from buying future products....

Not trying to just blindly defend Apple, but Apple DOES service older MacBook Pro/Air by making their new OS compatible with older models.

As I mentioned in the other comment, my old MBA from 2011 works just fine with newer OS. You just need to make sure that Apple does support your old device.

For an OS support for older models, I think Apple's doing pretty good since the newest OS High Sierra can even be used on 2009 computers. If High Sierra can't be supported by your computer, you also have an option to just keep it at Capitan or whichever that fits your need.

Lastly, if you complain that your 2 GB MBP or MBA doesn't work with the new OS, I'm not sure what to say... 2 GB was already a bad idea back in 2010/2011. Now we are talking 2018, where 8GB is the minimum standard. You can't just complain that Apple stops servicing older devices because the 2GB device that is obviously far below the current standard isn't workable with a new OS.

Just a thought...

Late to the party but - hooray - fixed!

Thanks to everyone on this thread. It was my first time using this forum and it was comforting at least to know that I wasn't alone with this problem. Let's hope I won't need to consult the forum again anytime soon but thanks and best wishes to you all.

Those with this issue should report it using Feedback - iTunes - Apple, noting the build of iTunes they are using, the error code, and the date they first noted the issue.

tt2

Try going offline, sign out of the iTunes Store, go online, sign in again.

tt2

I have the same problem

MacMini Core 2 Duo 2.0 A1176 - OSX 10.7.5 - iTunes 12.2.2.25

Thanks

Logout is not possible, again -9836

Same problem here, error code -9836. I tried switching the wi-fi on and off, restarting the laptop, closing and opening iTunes. Same error keeps popping up. What to do?

Same problem here. Macbook pro retina 2012, osx 10.8.5, itunes 12.4.3.1, appstore 1.2.2 (129.16)

Mine is indeed an older operating system (OS X), but until yesterday I had no problem....

Hi Willjay157,

You're on an older operating system as well, that's Mountain Lion 10.8.5.

Hi Bunnymenfan,

No changes? Nothing changed at all, it just happened?

Everyone,

Does this issue also persist in the App Store?