iTunes store error code -9836

Macbook Air Mid-2011

MAC OS X Lion Version 10.7.5

iTunes version 12.2.2.25

Cannot sign-in to Itunes with the error message of "iTunes could not connect ot the iTunes STore. An unknown error occurred - Error (-9836) "

Hope this issue gets resolved asap.

I literally just upgraded my RAM in my 2011 MacBook pro last night/this morning so I could finally upgrade to El Capitan. All night I have been thinking that I did something wrong or broke my computer in the process, and have been trying to figure out why the App Store/iTunes won't work. I'm glad I found this thread; I feel far less crazy now....but oh, the sad irony of this timing.

Hey folks, I've got this also. I have an older machine (windows & mac) and neither work. I cannot upgrade so I have raised a ticket with Apple as nothing will happen from these forums. I'll bet they've switched off a subdomain or something silly like that! Anyway, if I get a positive response I'll let you all know.

Same here (France), old Mac from 2010, OS 10.8.5, Itunes 12.4.3.1

I encountered problems yesterday with various websites when I tried to connect to audio/video services (Skype, Hangouts, discord...). All my browsers are now obsolete. I decided to try to update to 10.9.x as various apps prerequisite 10.9 OS. That's how I found out that App Store and Itunes have that 9836 error. I'm now stuck as well and have exactly identical issues : Appstore not working (whereas working on my Ipad), Itunes only my music working. I left from PC Windows in 2010 to avoid that kind of **** and now Apple is doing the same. And we can't even fix anything because of their close system. What can we do ? :/

Same here , i have problem w’ iTunes and App store both my MBP 2009 late

Already installed: OS X Mountain Lion 10.8.5

I’ll try : wipe chaches, reinstall os-x, restore from backups, clean install , play certificates on keychain w no results. I spend half a day for this thing and getting angry.

P.S: sorry for ma bad english

Cheers

I’ll try upgrade my early 2009 MBP (2.4 GHz,8GB ram,GeForce vga, 128GB SSD)to OS-X El Capitan w clean install , the setup hangs on ~25% for one hour.

Later the installation Notes say io errors and kernel panic . Restore from Mountain Lion: works perfectly without iTunes and AppStore, I’m confused...

Having the same problem as of yesterday! (Thailand.) AAAAARRRRRGH! Yes, I have an older system. I am running 10.7.5 the max allowable on my early 2008 MacBook. Are they trying to force an upgrade? This is frustrating.

That's all I'm saying.......some kind of notification would have been very helpful. Dropbox did it. Google Drive did it........but to just be blacked out like this, and to receive such a condescending response to my reaching out for some help. Not cool at all! Good night and good luck to you as well my friend!

Yes I just tried (U.K. based) and both iTunes Store and App Store works now. Pheww. Must have been a bug. I did get a response today saying I needed to contact the tech department, but the person was helpful. Hope it works for you guys too. Thanks for posting/responding. Night y’all

I had the same problem, running an old version of OS 10.7.5. I run so many applications on my computer that updating them all would be a nightmare! Thank goodness Apple took care of this. I was going to start purchasing songs from a different company.

Thanks for fixing this Apple! I am not vey technical but I knew it had to happen. My take on things: Apple would lose MANY MANY customers by not allowing OLDER macs/operating systems to access certain pay services. Why would they disable iTunes, a service that makes them money? Why would they disable the App Store, a service that makes them money? Why would they disable Apple Music, a service that makes them money? They would try their best to keep these services alive on older apple products. There are a lot of 2012 MacBooks out there...There are a lot of 2011 MacBooks out there, and so on. There are a lot of 2012 imacs out there, and so on. There are a lot of 2006 imacs out there (what I am using), and so on.

On top of this Apple would lose many customers from buying future products....

Not trying to just blindly defend Apple, but Apple DOES service older MacBook Pro/Air by making their new OS compatible with older models.

As I mentioned in the other comment, my old MBA from 2011 works just fine with newer OS. You just need to make sure that Apple does support your old device.

For an OS support for older models, I think Apple's doing pretty good since the newest OS High Sierra can even be used on 2009 computers. If High Sierra can't be supported by your computer, you also have an option to just keep it at Capitan or whichever that fits your need.

Lastly, if you complain that your 2 GB MBP or MBA doesn't work with the new OS, I'm not sure what to say... 2 GB was already a bad idea back in 2010/2011. Now we are talking 2018, where 8GB is the minimum standard. You can't just complain that Apple stops servicing older devices because the 2GB device that is obviously far below the current standard isn't workable with a new OS.

Just a thought...

Late to the party but - hooray - fixed!

Thanks to everyone on this thread. It was my first time using this forum and it was comforting at least to know that I wasn't alone with this problem. Let's hope I won't need to consult the forum again anytime soon but thanks and best wishes to you all.

I have the same problem

MacMini Core 2 Duo 2.0 A1176 - OSX 10.7.5 - iTunes 12.2.2.25

Thanks

Logout is not possible, again -9836