Webkits crashes websites/browser (Safari, Opera, Firefox)
Certain websites will stall, fail to load, and then crash. Sometimes the crashing website will cause the whole app to crash. This happens in Opera, Safari, and Firefox. I am running OS X El Capitan 10.11.6 on a mid 2012 MacBook Pro 2.5 GHz Intel Core i5. Below is an Etrecheck report. I deleted the adware but it still is crashing. Thanks for your help! See below:
EtreCheck version: 4.3.1 (4D024)
Report generated: 2018-05-29 15:09:04
Download EtreCheck from https://etrecheck.com
Runtime: 4:58
Performance: Good
Problem: Apps are crashing
Description:
Webpages are crashing on Opera and Safari, and sometimes crashes the whole app. com.apple.WebKit.WebContent [12404]
Major Issues:
Anything that appears on this list needs immediate attention.
Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.
Battery failure- Your battery is reporting that it needs to be serviced.
Failing hard drive- Disk errors detected.
Adware- Adware detected.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Time Machine auto backup disabled- Time Machine auto backups are disabled.
Upgradeable hard drive- This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.
High battery cycle count- Your battery may be losing capacity.
Corrupt filesystem- This machine shut down due to a corrupt filesystem.
Apps crashing- There have been numerous app crashes.
Clean up- There are orphan files that could be removed.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,2
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAM - Upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1600 ok
BANK 1/DIMM0 - 2 GB DDR3 1600 ok
Battery: Health = Service Battery - Cycle count = 905
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Drives:
disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI [EFI] 210 MB
disk0s2 - Macintosh HD [Core Storage Container] 499.25 GB
disk1 - Macintosh HD (Journaled HFS+) 498.88 GB
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 498.88 GB (49.57 GB free)
Journaled HFS+
Mount point: /
Errors: 7
Network:
Interface en0: Ethernet
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Interface en4: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
OS X El Capitan 10.11.6 (15G1611)
Time since boot: About 12 days
System Load: 1.53 (1 min ago) 1.51 (5 min ago) 2.48 (15 min ago)
Security:
System | Status |
---|---|
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Adware:
Launchd: ~/Library/LaunchAgents/com.onlineapplicationstatus.AppStatus.plist
Reason: Adware name match
Executable: /Users/***/Library/Application Support/AppCommon/AppStatus --protect
Launchd: ~/Library/LaunchAgents/com.appactivity.AppActivity.plist
Reason: Adware pattern match
Executable: /Users/***/Library/Application Support/AppPolicy/AppActivity -i -c 748931 -isn 22F0309A-1597-4C26-8526-DF915E04610B
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist
Executable: /Applications/uTorrent.app -n /Applications/uTorrent.app
32-bit Applications:
37 32-bit apps
Kernel Extensions:
/Library/Extensions
[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)
[Not Loaded] NIUSBAudioDriver.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)
System Launch Agents:
[Not Loaded] | 7 Apple tasks |
[Loaded] | 150 Apple tasks |
[Running] | 44 Apple tasks |
[Killed] | 38 Apple tasks |
System Launch Daemons:
[Not Loaded] | 46 Apple tasks |
[Loaded] | 145 Apple tasks |
[Running] | 60 Apple tasks |
[Killed] | 38 Apple tasks |
[Other] | 3 Apple tasks |
Launch Agents:
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
[Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24) |
[Loaded] | com.oracle.java.Java-Updater.plist (? 7701a547 - installed 2017-09-05) |
[Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14) |
Launch Daemons:
[Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-29) |
[Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-09-05) |
[Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24) |
[Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05) |
[Loaded] | com.rogueamoeba.instanton-agent.plist (? c3a85319 - installed 2016-01-13) |
User Launch Agents:
[Running] | com.spotify.webhelper.plist (Spotify - installed 2018-04-06) |
[Running] | com.lastpass.LastPassHelper.plist (? 0 - installed 2016-11-10) |
[Other] | com.pia.pia_manager.plist (? 0 - installed 2017-02-12) |
[Other] | com.tidal.desktop.plist (? 0 - installed 2017-09-20) |
[Running] | com.appactivity.AppActivity.plist (Adware - installed 2016-08-30) |
[Other] | com.avast.home.userinit.plist (? 0 - installed 2017-12-20) |
[Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-26) |
[Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-01-18) |
[Loaded] | com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2017-07-26) |
[Loaded] | com.bittorrent.uTorrent.plist (? 0 - installed 2016-07-04) |
[Other] | com.onlineapplicationstatus.AppStatus.plist (Adware - installed 2016-04-26) |
[Other] | com.rogueamoeba.loopbackd.plist (? 0 - installed 2016-03-31) |
User Login Items:
Flux Application (Michael Herf - installed 2018-05-05)
(/Users/***/Applications/Flux.app)
iTunesHelper Application (Apple - installed 2018-04-01)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
o1dbrowserplugin: 5.41.3.0 (installed 2017-11-09)
nplastpass: 4.1.2 (installed 2016-11-10)
Default Browser: 601 (installed 2016-12-11)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-01)
FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-10)
Silverlight: 5.1.41212.0 (installed 2016-03-06)
QuickTime Plugin: 7.7.3 (installed 2017-09-20)
Flash Player: 29.0.0.171 (installed 2018-05-10)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
PepperFlashPlayer: 29.0.0.171 (installed 2018-05-10)
AdobePDFViewer: 17.012.20098 (installed 2017-09-01)
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-30)
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)
ZoomUsPlugIn: 4.0.36452.0616 (installed 2017-06-28)
Stamps.com: 1.1.13 (installed 2015-02-24)
3rd Party Preference Panes:
Flash Player (installed 2018-04-29)
Java (installed 2017-10-30)
Native Instruments USB Audio (installed 2013-10-16)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: No
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB - Disk used: 449.30 GB
Destinations:
T******************s [Local] (Last used)
Total size: 1.50 TB
Total number of backups: 4
Oldest backup: 2016-08-03 01:28:36
Last backup: 2018-04-16 12:47:32
Top Processes by CPU:
Process (count) | Source | % of CPU | Location |
kernel_task | Apple | 4 | |
WindowServer | Apple | 4 | |
hidd | Apple | 3 | |
launchd | Apple | 1 | |
AddressBookSourceSync (2) | Apple | 1 |
Top Processes by Memory:
Process (count) | Source | RAM usage | Location |
kernel_task | Apple | 606 MB | |
com.apple.WebKit.WebContent | Apple | 175 MB | |
soffice | ? | 123 MB | /Applications/LibreOffice.app |
softwareupdated | Apple | 115 MB | |
Safari | Apple | 113 MB |
Top Processes by Energy Use:
Process (count) | Source | Energy (0-100) | Location |
WindowServer | Apple | 5 | |
com.apple.WebKit.WebContent | Apple | 2 | |
com.apple.WebKit.Networking | Apple | 2 | |
Safari | Apple | 1 | |
nsurlstoraged (2) | Apple | 1 |
Virtual Memory Information:
Available RAM | 1.20 GB |
Free RAM | 17 MB |
Used RAM | 2.80 GB |
Cached files | 1.18 GB |
Swap Used | 397 MB |
Software Installs (past 30 days):
Name | Version | Install Date |
Adobe Flash Player | 29.0.0.171 | 2018-05-10 |
Adobe Pepper Flash Player | 29.0.0.171 | 2018-05-10 |
Gatekeeper Configuration Data | 139 | 2018-05-28 |
Clean up:
~/Library/LaunchAgents/com.rogueamoeba.loopbackd.plist
/Users/***/Downloads/Loopback.app/Contents/Library/LoginItems/loopbackd.app/Cont ents/MacOS/loopbackd
Executable not found
~/Library/LaunchAgents/com.pia.pia_manager.plist
/Applications/Private Internet Access.app
Executable not found
~/Library/LaunchAgents/com.tidal.desktop.plist
/Applications/TIDAL.app/Contents/MacOS/TIDAL
Executable not found
~/Library/LaunchAgents/com.avast.home.userinit.plist
/Users/***/Library/Application Support/Avast/hub/userinit.sh
Executable not found
Diagnostics Information (past 7 days):
2018-05-29 15:00:17 OnyX.app Hang
/Applications/OnyX.app
2018-05-29 14:45:15 com.apple.WebKit.WebContent Crash (2 times)
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/ com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Bundle controller class: BrowserBundleController |
2018-05-29 14:39:15 MullvadVPN.app Crash (33 times)
/Applications/MullvadVPN.app
2018-05-17 17:43:47 Last Shutdown Cause: -60 - Corrupt filesystem
End of report
MacBook Pro, OS X El Capitan (10.11.6)