How to Improve MacBook Pro (2012) Poor Performance

Question

Level 1

8 points

How to Improve MacBook Pro (2012) Poor Performance

Hello!

My MacBook Pro (mid 2012, I believe) has always run smoothly, until a few days ago when it began to run much more slowly in everything I do. The beachball is running quite a bit, and I have no idea what precipitated this! I've done everything I can think of, including using CleanMyMac to delete as much 'junk' as I could, and now have 256 GB freed up, which has not noticeably helped. I have attached an EtreCheck report below, which is tough for me to understand. Any feedback on how to at least partially restore my computer's performance would be greatly appreciated! Note: I have already removed the adware through the EtreCheck app, as well as a few of the unsigned files.

Thank you!!!

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-15 23:27:21

Download EtreCheck from https://etrecheck.com

Runtime: 37:35

Performance: Poor

Problem: Beachballing

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Adware - Adware detected.

Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

High battery cycle count - Your battery may be losing capacity.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM - At maximum

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 758

Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Drives:

disk0 - APPLE HDD TOSHIBA MK7559GSXF 750.16 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 749.30 GB

disk1 - Macintosh HD (Journaled HFS+) 748.93 GB

disk0s3 - Recovery HD [Recovery] 650 MB

Mounted Volumes:

disk1 - Macintosh HD 748.93 GB (256.28 GB free)

Journaled HFS+

Mount point: /

Network:

Interface usbmodem1d111: LGE Android Phone

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

One IPv6 address

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 14.24 GB available

System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: About 17 hours

System Load: 1.53 (1 min ago) 1.48 (5 min ago) 1.46 (15 min ago)

Configuration Files:

/etc/hosts - Count: 1

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Adware:

Launchd: ~/Library/LaunchAgents/com.extensions.updater69337.ver

Reason: Adware name match

Executable:

Launchd: /Library/LaunchAgents/com.MyMacUpdater.agent.plist

Reason: Adware name match

Executable: /Applications/MyMacUpdater/MyMacUpdater -guid 27274076035358822 -source adcsh-1817 -url http:/request.macmymacupdater.com/macCheckForUpdates -brand MyMacUpdater -current_version 1000

Launchd: /Library/LaunchDaemons/com.iobit.AMCDaemon.plist

Reason: Adware name match

Executable: /Library/Application Support/AMC/AMCDaemon -load

Launchd: ~/Library/LaunchAgents/gUpdater.plist

Reason: Adware name match

Executable: /Applications/Zip Devil.app/Contents/Resources/appUpdater zd 1002

Unsigned Files:

Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist

Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.bitdefender.upgrade.plist

Executable: /Library/Bitdefender/AVP/antivirus.bundle/BDUpgDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist

Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.bitdefender.AuthHelperTool.plist

Executable: /Library/Bitdefender/AVP/common.bundle/AuthHelperTool /Library/Bitdefender/AVP/common.bundle/Common.plist

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.bitdefender.antivirusformac.plist

Executable: /Library/Bitdefender/AVP/AntivirusforMac.app/Contents/MacOS/AntivirusforMac

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

67 32-bit apps

Kernel Extensions:

/Library/Application Support/Hotspot Shield

[Loaded] tun10.9.kext (AnchorFree Inc., 1.1.1 - SDK 10.8)

/Library/Extensions

[Not Loaded] Seagate Storage Driver.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

[Not Loaded] SeagateLeafPowSecDriver_10_5.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.5)

[Not Loaded] SeagateDriveIcons.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	162 Apple tasks
[Running]	119 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	178 Apple tasks
[Running]	116 Apple tasks
[Other]	One Apple task

Launch Agents:

[Running]	com.citrix.ServiceRecords.plist (? 8e6543d - installed 2014-11-18)
[Loaded]	com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2014-11-18)
[Loaded]	com.citrix.ReceiverHelper.plist (? 75b63b97 - installed 2014-11-18)
[Not Loaded]	com.MyMacUpdater.agent.plist (Adware - installed 2018-04-26)
[Loaded]	com.oracle.java.Java-Updater.plist (? ee211068 - installed 2018-03-28)
[Running]	com.bitdefender.antivirusformac.plist (? 17d3b6ae - installed 2018-01-26)

Launch Daemons:

[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded]	com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Loaded]	com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
[Loaded]	com.bitdefender.upgrade.plist (? e64689aa - installed 2018-01-26)
[Loaded]	com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-06-14)
[Running]	com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-09-25)
[Running]	com.iobit.AMCDaemon.plist (Adware - installed 2015-05-04)
[Loaded]	com.skype.skypeinstaller.plist (? e22fb79d - installed 2015-09-02)
[Loaded]	com.bitdefender.AuthHelperTool.plist (? 58c03e34 - installed 2018-01-26)
[Running]	com.anchorfree.ajaxserver.plist (? b7821fb8 - installed 2016-02-19)

User Launch Agents:

[Not Loaded]	com.extensions.updater69337.ver (Adware - installed 2015-05-04)
[Running]	com.spotify.webhelper.plist (Spotify - installed 2018-06-15)
[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded]	gUpdater.plist (Adware - installed 2015-12-10)
[Not Loaded]	com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2015-07-08)
[Loaded]	com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-01-25)

User Login Items:

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2018-06-14)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-06-14)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Dropbox Application (? - installed 2018-06-14)

(/Applications/Dropbox.app)

Advanced Mac Cleaner Application (? - installed 2018-04-27)

(/Applications/Advanced Mac Cleaner.app)

iTunesHelper Application (? - installed 2018-06-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Hotspot Shield Application (? - installed 2016-05-08)

(/Applications/Hotspot Shield.app)

StartUpHelper SMLoginItem (Spotify - installed 2018-06-14)

(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)

PhotoStreamAgent SMLoginItem (Mac App Store - installed 2018-06-14)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2014-01-05)

FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-14)

QuickTime Plugin: 7.7.3 (installed 2018-01-19)

Flash Player: 30.0.0.113 (installed 2018-06-14)

CitrixICAClientPlugIn: 11.9.0 (installed 2014-11-18)

PepperFlashPlayer: 30.0.0.113 (installed 2018-06-12)

SharePointBrowserPlugin: 14.7.7 (installed 2018-01-26)

DirectorShockwave: 12.0.4r144 (installed 2013-09-04)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-06-15)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

WebEx64: 1.0 (installed 2014-03-14)

3rd Party Preference Panes:

Flash Player (installed 2018-06-01)

Flip4Mac WMV (installed 2013-03-29)

Java (installed 2018-06-14)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
mdworker (30)	Apple	15
WindowServer	Apple	11
kernel_task	Apple	2
sandboxd	Apple	2
mds	Apple	1

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
Google Chrome Helper (15)	Google, Inc.	1.65 GB
kernel_task	Apple	863 MB
mdworker (31)	Apple	701 MB
BDLDaemon	?	345 MB	/Library/Bitdefender/AVP/antivirus.bundle
mds_stores	Apple	296 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
ocspd	Apple	8 MB	396 B
mDNSResponder	Apple	1 MB	321 KB
apsd	Apple	19 KB	12 KB
netbiosd	Apple	15 KB	6 KB
SystemUIServer	Apple	0 B	872 B

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
WindowServer	Apple	4
codesign	Apple	1
mdworker (31)	Apple	1
Fitbit Connect Menubar Helper	Fitbit, Inc.	1
Google Chrome Helper (15)	Google, Inc.	0

Virtual Memory Information:

Available RAM	2.37 GB
Free RAM	20 MB
Used RAM	5.63 GB
Cached files	2.35 GB
Swap Used	768 KB

Software Installs (past 30 days):

Name	Version	Install Date
Adobe Flash Player	2018-06-10
Adobe Pepper Flash Player	30.0.0.113	2018-06-12
OneDrive	18.065.0329	2018-06-14
PrivacyScan	1.9.4	2018-06-14
XProtectPlistConfigData	2099	2018-06-15
iTunes	12.7.5	2018-06-15
MRTConfigData	1.32	2018-06-15
Gatekeeper Configuration Data	140	2018-06-15

Diagnostics Information (past 7 days):

2018-06-15 06:01:06 CleanMyMac 3.app Crash

/Applications/CleanMyMac 3.app

End of report

MacBook Pro, macOS High Sierra (10.13.3)

Posted on Jun 16, 2018 5:04 PM

Reply

Answer 1

Best reply

Grant Bennet-Alder

Level 10

127,423 points

Jun 17, 2018 7:05 AM in response to IrishJC7

In your recent report, I can't find any remaining Bad Actors that could be using nearly 10 times more processing power than the usual under four minutes Etrecheck usually takes to run. An old battery will slow your Mac somewhat, but not to this level.

I think you need to replace your boot drive. When you do, the drive cable sometimes shows up as an issue, making the whole process a nightmare. I suggest getting an external enclosure, adapter, or "toaster" device, and using it to hold the new drive while you do a NEW Install of MacOS.

Some have said, "just replace the cable, its cheap".

Then bring over your Users, settings and Applications using Setup Assistant on first run (or migration assistant later) and get the new drive ready to go before attempting surgery.

.

Reply

Answer 2

babowa

Level 9

78,103 points

Jul 11, 2018 6:49 PM in response to IrishJC7

Ok, you have a lot of junk installed. But, first: you have a very slow 5400 rpm hard drive which does everything about 33% slower than a standard 7200 rpm drive. I replaced mine with an SSD and added RAM and it is very fast.

You also have adware installed. Download and run malwarebytes for mac, that should get rid of it.

And, uninstall both Bitdefender and Cleanmymac according to their instructions. Neither is necessary and may create havoc with your system.

Also, delete all the items in your login items. Not necessary, you can launch them when you need them.

After all of that, run the report again.

Reply

Answer 3

Jun 16, 2018 6:04 PM in response to IrishJC7

you have Drive-Vendor extensions loaded (but no sign of the drive).

These can be problematic because sometimes they try to "help" you by leaving the drive in an otherwise unsupported format, such as Windows New Technology File System (NTFS) and simulate MacOS file system on top of that.

If the drivers do not load or are not available, the drive may not be readable. This may happen after a system upgrade or worse yet, after a data disaster.

Reply

Answer 4

y_p_w

Level 6

17,642 points

Jul 11, 2018 6:49 PM in response to babowa

babowa wrote:

Ok, you have a lot of junk installed. But, first: you have a very slow 5400 rpm hard drive which does everything about 33% slower than a standard 7200 rpm drive. I replaced mine with an SSD and added RAM and it is very fast.

I had a 7200 RPM drive with High Sierra for less than a month before I broke down and got an SSD. It helped with bulk transfer speeds, but didn't necessarily help with all the beachballing and assorted slowdowns. The problem is supposed to be all those little files that the operating system is sampling where it's flitting from place to place on the platter. The specs for the Hitachi Travelstar 5400 and 7200 versions both have a typical 12 ms seek time.

https://www.hgst.com/products/hard-drives/travelstar-7k1000

https://www.hgst.com/products/hard-drives/travelstar-5k1000

An SSD practically eliminates seek time.

Reply

Answer 5

Jun 16, 2018 7:36 PM in response to IrishJC7

The pain in the neck is, you can't just remove them, if what I described is correct.

You would need to roll all the data off to another drive, remove the Drivers from the Mac, Restart the Mac, Erase the drive with Disk Utility, then you could put the stuff back on it.

Here is a test you could do:

Restart in Safe Mode or Recovery (no third-party drivers, and only minimal MacOS drivers load). Run disk Utility. Check what format the drive is (should be GUID) and what the Volume types are (should be MacOS HFS+ extended (journaled)).

If the types are correct for native MacOS, then you don't need to re-write the drive, and can just remove those Utilities.

If the volume type is NTFS, then a re-write would be needed to eliminate the Drivers.

Reply

Answer 6

IrishJC7 Author

Level 1

8 points

Jun 16, 2018 7:42 PM in response to babowa

Thank you!! That seems to have helped substantially. Still not back to "baseline," but considerably improved. I've copied the most recent report below. If there is anything else I should do, please let me know! Your help is appreciated!

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-16 22:16:02

Download EtreCheck from https://etrecheck.com

Runtime: 27:26

Performance: Poor

Problem: Beachballing

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

High battery cycle count - Your battery may be losing capacity.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM - At maximum

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 758

Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Drives:

disk0 - APPLE HDD TOSHIBA MK7559GSXF 750.16 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 749.30 GB

disk1 - Macintosh HD (Journaled HFS+) 748.93 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk1 - Macintosh HD 748.93 GB (255.29 GB free)

Journaled HFS+

Mount point: /

Network:

Interface usbmodem1d111: LGE Android Phone

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

One IPv6 address

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 14.20 GB available

System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: Less than an hour

System Load: 1.22 (1 min ago) 1.51 (5 min ago) 1.48 (15 min ago)

Configuration Files:

/etc/hosts - Count: 1

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

63 32-bit apps

Kernel Extensions:

/Library/Application Support/Hotspot Shield

[Not Loaded] tun10.9.kext (AnchorFree Inc., 1.1.1 - SDK 10.8)

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.3 - SDK 10.13)

[Not Loaded] Seagate Storage Driver.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

[Not Loaded] SeagateLeafPowSecDriver_10_5.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.5)

[Not Loaded] SeagateDriveIcons.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	173 Apple tasks
[Running]	109 Apple tasks

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	183 Apple tasks
[Running]	112 Apple tasks

Launch Agents:

[Loaded]	com.oracle.java.Java-Updater.plist (? ee211068 - installed 2018-03-28)
[Running]	com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-05-22)

Launch Daemons:

[Running]	com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Running]	com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded]	com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Loaded]	com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
[Running]	com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-09-25)
[Loaded]	com.skype.skypeinstaller.plist (? e22fb79d - installed 2015-09-02)
[Loaded]	com.anchorfree.ajaxserver.plist (? b7821fb8 - installed 2016-02-19)

User Launch Agents:

[Running]	com.spotify.webhelper.plist (Spotify - installed 2018-06-16)
[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Not Loaded]	com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2015-07-08)

User Login Items:

StartUpHelper SMLoginItem (Spotify - installed 2018-06-14)

(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)

PhotoStreamAgent SMLoginItem (Mac App Store - installed 2018-06-14)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2014-01-05)

FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-14)

QuickTime Plugin: 7.7.3 (installed 2018-01-19)

Flash Player: 30.0.0.113 (installed 2018-06-14)

CitrixICAClientPlugIn: 11.9.0 (installed 2014-11-18)

PepperFlashPlayer: 30.0.0.113 (installed 2018-06-12)

SharePointBrowserPlugin: 14.7.7 (installed 2018-01-26)

DirectorShockwave: 12.0.4r144 (installed 2013-09-04)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-06-15)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

WebEx64: 1.0 (installed 2014-03-14)

3rd Party Preference Panes:

Flash Player (installed 2018-06-01)

Flip4Mac WMV (installed 2013-03-29)

Java (installed 2018-06-14)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
sandboxd	Apple	15
WindowServer	Apple	8
kernel_task	Apple	2
RTProtectionDaemon	Malwarebytes Corporation	1
mdworker (3)	Apple	1

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
kernel_task	Apple	778 MB
mds_stores	Apple	113 MB
MTLCompilerService (5)	Apple	104 MB
RTProtectionDaemon	Malwarebytes Corporation	72 MB
photoanalysisd	Apple	72 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
ocspd	Apple	26 MB	396 B
mDNSResponder	Apple	82 KB	21 KB
apsd	Apple	13 KB	17 KB
netbiosd	Apple	2 KB	762 B
SystemUIServer	Apple	0 B	120 B

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
WindowServer	Apple	4
mdworker (3)	Apple	1
mds	Apple	0
syncdefaultsd	Apple	0
com.apple.iCloudHelper	Apple	0

Virtual Memory Information:

Available RAM	4.80 GB
Free RAM	1.29 GB
Used RAM	3.20 GB
Cached files	3.51 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
Adobe Flash Player	30.0.0.113	2018-06-10
Adobe Pepper Flash Player	30.0.0.113	2018-06-12
OneDrive	18.065.0329	2018-06-14
PrivacyScan	1.9.4	2018-06-14
XProtectPlistConfigData	2099	2018-06-15
iTunes	12.7.5	2018-06-15
MRTConfigData	1.32	2018-06-15
Gatekeeper Configuration Data	140	2018-06-15
Malwarebytes for Mac	1.0	2018-06-16

Diagnostics Information (past 7 days):

2018-06-16 21:32:43 Spotify.app Hang

/Applications/Spotify.app

2018-06-16 21:19:24 Last Shutdown Cause: 3 - Hard shutdown

End of report

Reply

Answer 7

Jun 16, 2018 7:45 PM in response to y_p_w

12 milliseconds is just average seek time. Then you have to add in average rotational latency. 5400 RPM is 90 spins/sec or one spin in 11 milliseconds, average half a spin is 5.5 milliseconds.

For the 7200 RPM, that is 120 spins/sec or one spin in 8.3 milliseconds, or average half a spin is 4.16 milliseconds.

Reply

Answer 8

babowa

Level 9

78,103 points

Jun 16, 2018 9:10 PM in response to IrishJC7

You also need to keep an eye on your battery - it is approaching the end of its life. And you had a hard shutdown - why, I'm not sure. And, follow Grant's recommendations for the drivers. FWIW, external drives do not need anything to be able to function - they just need to be formatted correctly and then it's plug-in and use.

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Answer 9

IrishJC7 Author

Level 1

8 points

Jul 11, 2018 6:54 PM in response to IrishJC7

Thank you all for your help! I ended up replacing the stock hard drive with a Crucial XM500 1 TB drive. After formatting it, while connected externally, I tried to clone it, and got an error message at the very end. I tried shutting down and booting from the new SSD anyway, and it worked! It was like the computer was brand new. I installed the new SSD and the performance is probably better than before. I also wanted to replace the hard drive cable just to be safe, which was actually far more difficult (just the bending and creasing to fit the layout) than the actual SSD itself, but everything has been resolved and I appreciate all of your help!

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Answer 10

IrishJC7 Author

Level 1

8 points

Jun 16, 2018 7:25 PM in response to Grant Bennet-Alder

Thank you for the reply! Can you point me in the direction of removing these extensions?

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Answer 11

IrishJC7 Author

Level 1

8 points

Jun 16, 2018 7:38 PM in response to y_p_w

Thank you. Will definitely be looking into an SSD based on your and babowa's feedback, but currently a broke med student at the time. I appreciate it!

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Answer 12

Jun 17, 2018 6:56 AM in response to IrishJC7

I suspect your hard drive has failed or is failing. It took 27 minutes to run etrecheck, a task that should take less that 6 minutes.

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