Can't Sign Into iTunes Account (Error Code: 0x80090302 )

Hi guys!

I'm just wondering if there is anyone out there who has ever gotten this weird message when trying to sign into iTunes with their Apple ID:


iTunes could not connect to the iTunes store. An unknown error occurred 0x80090302.

This has never happened to me and the only thing that I've done differently on iTunes is back up my iPhone to this laptop. I am having a hard time finding this exact same error code anywhere on the

User uploaded file

Windows Vista

Posted on May 30, 2018 8:26 AM

Reply
Question marked as Top-ranking reply

Posted on May 30, 2018 1:12 PM

I think that Apple quietly discontinued iTunes store access to older versions of iTunes. I have two PC's with Windows 10 that were updated last weekend with the latest Windows update. I didn't have any issues accessing the iTunes store with iTunes 12.6.3.6 until yesterday. I updated one computer to the latest version of iTunes 12.7.5.9. The iTunes store access is back to normal. The big down side is the loss of managing Apps and Books (PDF's in my case) via iTunes.

45 replies

May 30, 2018 1:28 PM in response to skwcrj

If this is true, this is extremely disappointing. We need to keep older versions of iTunes if we want to manage and back up apps from iPad or iPhone devices on our PC (and not in the cloud). I have no wish to update to the poorly received iTunes 12, especially the newest version which removes features. And so, I can now (like others) not spend my iTunes balance, nor will iTunes update Genius info, download music, or perform any tasks that require a login. Dear Apple - can you please restore these functions?

May 30, 2018 1:34 PM in response to legionarius

An older Windows OS? I guess you feel a company should offer updates to their software being run on older and/or discontinued OSs, not me.

Regardless, my guess is this is an error on Apple's part and while updating iTunes resolves it they will eventually fix it properly. Sounds like unless you want to update your OS so you can update iTunes so you have no choice but to wait to see if that is true.

May 30, 2018 2:38 PM in response to Marvin Martianul

Well the music you buy from iTunes is DRM free, so you can still use the files regardless, it's not like I'm be locked out of my music collection or anything. It's the fact that we were not notified, so that we could take the initiative, and prepare for the coming of the storm. Like I said previously, I'm a Windows Vista user, and have been using the Opera web browser, which still supports this O.S. (for the time being). I've switched over to Google Play, and will not be returning to Apple in the future.

May 30, 2018 2:51 PM in response to legionarius

I still own a Vista PC myself, but I no longer use it very much - least of all for web browsing. Apple did post advanced notice, as they always do: https://support.apple.com/en-us/HT208104. If you ever visited forums where Vista users gather, you would've known about it - and you would also know that Opera 36 hasn't received a security update since August 2016, so you are incorrect in thinking that Opera still supports Vista; and the last security update for Firefox ESR 52 should be coming most any day now.

.

May 31, 2018 6:33 AM in response to bru2

Thank you for your response, it makes sense that the old version is no longer supporting Vista (I mean this is the operation system I had in middle school and it is old). Unfortunately, this is a work laptop and I'm not the "Admin" of it so I cannot update or download any program on this laptop. Thankfully my PC is up to date and works fine ✅

May 31, 2018 7:06 AM in response to bru2

Okay so I've just come across a new iTunes challenge for the day! I open it up, try to sign into my Apple ID, and this is what pops up:


There was a temporary problem completing your request. An unknown error occurred (-45054).

Try again later.

Currently trying to figure out what version iTunes I am running.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't Sign Into iTunes Account (Error Code: 0x80090302 )

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.