Audio playback stuttering/skipping iOS11.4

I have an issue with my iPhone 7 where during audio playback, whether that be podcast, music or while on the phone, audio will drop out for approximately 1 second. After the dropout, the audio will stutter, much like a CD skipping. This is with the display off, waking the phone will change the issue to where the sound becomes very distorted and will repeat sections of what was just played.

I, and many others, have seen this issue since iOS 11.3. iOS 11.3.1 has not corrected it, nor has the recent release of iOS 11.4. From other people with the issue, closing the app in question, rebooting the phone, nor resetting the phone corrects the issue.

Please correct this as soon as possible as having dealt with it for two months is unacceptable.

iPhone 7, iOS 11.4

Posted on May 30, 2018 1:30 PM

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Posted on Apr 23, 2019 1:16 PM

So I’ve found that turning off the background app refresh won’t do anything.


I actually called apple Apple and they told me to try cleaning the headphone jack.


So I got a toothpick and pulled a little cotton off of a qtip and wrapped it around the tip of the toothpick until it fit inside the jack. I rubbed around pretty well inside there (was a little worried I would do more damage but it was fine).


Honestly, this seems to work!! It’s been a few days of skipless music and podcasts! I highly recommend everyone try... and let us know if it works for you too? Will report back if the skipping returns but I’m shocked it’s been working very well.

429 replies
Question marked as Top-ranking reply

Apr 23, 2019 1:16 PM in response to fromer_13

So I’ve found that turning off the background app refresh won’t do anything.


I actually called apple Apple and they told me to try cleaning the headphone jack.


So I got a toothpick and pulled a little cotton off of a qtip and wrapped it around the tip of the toothpick until it fit inside the jack. I rubbed around pretty well inside there (was a little worried I would do more damage but it was fine).


Honestly, this seems to work!! It’s been a few days of skipless music and podcasts! I highly recommend everyone try... and let us know if it works for you too? Will report back if the skipping returns but I’m shocked it’s been working very well.

Apr 23, 2019 5:24 PM in response to Xtine82

This issue has nothing to do with a headphone jack or screen time. The issue has been consistent with my last 3 phones that don’t even have a headphone jack (7+, 8+, X) it has been around since 11.3 which was well before the introduction of screen time.


My wife’s iPhone 7 and my iPad Air 2 connect to my Bluetooth wireless speakers and my Lexus RX350 with no interference whatsoever but as soon as I connect my iPhone and play music it sounds like a skipping CD it’s infuriating. I have even tried restoring as a new phone and it still does the same thing. My last hope is that when iOS 12.3 comes out I will restore from iTunes and if that doesn’t work I’m taking it to the Apple store for a replacement as I am still under Apple Care.

Mar 22, 2019 12:11 PM in response to Video maniac

I tried this - I went to settings and turned off background app refresh. Both Spotify and podcast apps started working. But then after a few days it started happening again. I kept swiping up on all of the apps that were up to get rid of the “background apps”, even though my settings were having the apps turned off in the background. This seemed to help temporarily. But now we are back to square one with the problem and nothing works.

May 16, 2019 11:59 PM in response to fromer_13

I am experiencing a similar issue. Audio is dropping for about a second. For me it usually happens, when I put my iPhone 7 into the pocket of my trousers. Bluetooth headphones on head, phone overhead into left pocket.


I exchanged my iPhone on warranty as I thought it is a hardware thing. The second phone is doing exactly the same. Might this be related to some kind of pressure at the corners?

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Audio playback stuttering/skipping iOS11.4

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