Announcement: Update to iOS 12

Enjoy a faster and more responsive experience as well as fun new features, like Memoji and Camera Effects.
Get iOS 12 >


Question: Audio playback stuttering/skipping iOS11.4

I have an issue with my iPhone 7 where during audio playback, whether that be podcast, music or while on the phone, audio will drop out for approximately 1 second. After the dropout, the audio will stutter, much like a CD skipping. This is with the display off, waking the phone will change the issue to where the sound becomes very distorted and will repeat sections of what was just played.

I, and many others, have seen this issue since iOS 11.3. iOS 11.3.1 has not corrected it, nor has the recent release of iOS 11.4. From other people with the issue, closing the app in question, rebooting the phone, nor resetting the phone corrects the issue.

Please correct this as soon as possible as having dealt with it for two months is unacceptable.

iPhone 7, iOS 11.4

Posted on


Page content loaded

Jun 8, 2018 1:43 PM in response to fromer_13 In response to fromer_13

Same issue for me with 11.4 It is not a device issue or a wireless issue. It most definitely is an Apple software issue. I have the problem on multiple iPads and iphones. Also with music downloaded to my device. Please fix this Apple. Pretty shocking that thousands of users are getting upset daily!

Jun 8, 2018 1:43 PM

Reply Helpful (2)

Jun 11, 2018 8:17 AM in response to fromer_13 In response to fromer_13

Nothing new to add, but wanted to echo the experiences others are having (if you see something, say something, right?). I've had the audio stuttering issue with calls, Facetime, downloaded audio tracks via Music, streaming audio like Podcasts, Prime Music, Pandora, etc. This occurs regardless of output - via headphone jack (this is an iPhone SE), the lightning jack, AirPods, to a Bluetooth speaker - so it's clearly a problem with the processing and not a physical connection or the DAC. I've done hard resets, uninstalled and reinstalled apps, but haven't yet done a full restore so I'll give that a shot when I have time.

It's pretty hard to imagine that there aren't Apple employees wandering around the mothership wondering why their Lumineers playlist keeps going all herky-jerky. For the sake of your own sanity, walk down the hall and tell whoever works on this stuff to put down the Soylent and get to coding.

Jun 11, 2018 8:17 AM

Reply Helpful

Jun 11, 2018 8:30 AM in response to skablaw In response to skablaw

I have the same on my 7plus been there since I upgraded to 11.3, affecting my business mainly as it's common place during calls, I've heard it's iphone 6 and 7 mainly affected. Bit of a choker when the phone alone is £44 a month! Sort yourselves out Apple at least by being honest you have a problem and setting a date for resolution. God knows how you customer feedback NPS is so high?

Jun 11, 2018 8:30 AM

Reply Helpful

Jun 11, 2018 9:51 AM in response to Boywatson In response to Boywatson

I play music on my iPad Pro in the mornings and always get the stuttering after awhile. This morning when it started stuttering I tried restarting iTunes and played the same song again and it was fine. So seems like there is some bug that occurs after iTunes has been playing for awhile. Pretty absurd that Apple hasn't fixed this. I never had this issue with all the iPods I used decades ago.

Jun 11, 2018 9:51 AM

Reply Helpful (1)

Jun 11, 2018 1:10 PM in response to fromer_13 In response to fromer_13

I have an Iphone 7 plus and I first started experiencing this with the 11.3 update and it's gotten worse with the 11.4 update. I called them and they said the best way to fix it is to reset your whole phone and start it as a brand new iphone. Don't use an icloud back up because the issue is software related. I did this back with it started doing it with the 11.3 update and it was fine, but there was the whole nightmare of logging back in to everything. I had to put in passwords for apps that I haven't put the password in for years. All was going well until the 11.4 update, which i should've known better than to update to it but I thought it would have the fix in it but nope here i am with the same problem all over again.

Jun 11, 2018 1:10 PM

Reply Helpful

Jun 11, 2018 7:04 PM in response to fromer_13 In response to fromer_13

Okay, I skimmed through this thread and I mostly see "me too" and "I am switching to Android" replies. 1. Go to Android and stop threatening to do so. No one here cares what device you use. We are volunteers who answer legitimate technical questions. 2. Force restart your devices. 3. It is possible that it is not an apple issue but a Spotify/Pandora/other streaming service issue. 4. If a force restart does not work you will need to make a full backup and then restore to factory settings and set up as new. Do not restore from the backup. 5. I am running the latest software on an iPhone X with no issues at all. 6. If you are having a different issue, create your own thread and stop trying to ride on someone else's.

Jun 11, 2018 7:04 PM

Reply Helpful
User profile for user: fromer_13

Question: Audio playback stuttering/skipping iOS11.4