Audio playback stuttering/skipping iOS11.4

I have an issue with my iPhone 7 where during audio playback, whether that be podcast, music or while on the phone, audio will drop out for approximately 1 second. After the dropout, the audio will stutter, much like a CD skipping. This is with the display off, waking the phone will change the issue to where the sound becomes very distorted and will repeat sections of what was just played.

I, and many others, have seen this issue since iOS 11.3. iOS 11.3.1 has not corrected it, nor has the recent release of iOS 11.4. From other people with the issue, closing the app in question, rebooting the phone, nor resetting the phone corrects the issue.

Please correct this as soon as possible as having dealt with it for two months is unacceptable.

iPhone 7, iOS 11.4

Posted on May 30, 2018 1:30 PM

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Question marked as Top-ranking reply

Posted on Jun 1, 2018 1:59 AM

I am glad that I am not the only one with this issue. It started for me about 2 weeks ago.


The issue was spotted via Spotify, playback would stop for a second, then restart - followed by glitching and skipping. It was intermittent but happened regularly.


The setup where I experienced this was in my car. iPhone 7 into an auxiliary cable, with a lightning adapter. So I assumed the issue could be any of those connections.


But after updating from 11.3 to 11.4, changing auxiliary cable, uninstalling and reinstalling Spotify - the problem still exists. And it happens with the Apple podcast app, so the issue isn’t unique to Spotify.


Pretty alarmed that other people have this problem also, but notably over an extended period of time, and no updates have solved it.


This is my main way of listening to music - so it’s very frustrating.

429 replies

Jun 11, 2018 8:17 AM in response to fromer_13

Nothing new to add, but wanted to echo the experiences others are having (if you see something, say something, right?). I've had the audio stuttering issue with calls, Facetime, downloaded audio tracks via Music, streaming audio like Podcasts, Prime Music, Pandora, etc. This occurs regardless of output - via headphone jack (this is an iPhone SE), the lightning jack, AirPods, to a Bluetooth speaker - so it's clearly a problem with the processing and not a physical connection or the DAC. I've done hard resets, uninstalled and reinstalled apps, but haven't yet done a full restore so I'll give that a shot when I have time.


It's pretty hard to imagine that there aren't Apple employees wandering around the mothership wondering why their Lumineers playlist keeps going all herky-jerky. For the sake of your own sanity, walk down the hall and tell whoever works on this stuff to put down the Soylent and get to coding.

Jun 11, 2018 8:30 AM in response to skablaw

I have the same on my 7plus been there since I upgraded to 11.3, affecting my business mainly as it's common place during calls, I've heard it's iphone 6 and 7 mainly affected. Bit of a choker when the phone alone is £44 a month! Sort yourselves out Apple at least by being honest you have a problem and setting a date for resolution. God knows how you customer feedback NPS is so high?

Jun 11, 2018 9:51 AM in response to Boywatson

I play music on my iPad Pro in the mornings and always get the stuttering after awhile. This morning when it started stuttering I tried restarting iTunes and played the same song again and it was fine. So seems like there is some bug that occurs after iTunes has been playing for awhile. Pretty absurd that Apple hasn't fixed this. I never had this issue with all the iPods I used decades ago.

Jun 11, 2018 1:10 PM in response to fromer_13

I have an Iphone 7 plus and I first started experiencing this with the 11.3 update and it's gotten worse with the 11.4 update. I called them and they said the best way to fix it is to reset your whole phone and start it as a brand new iphone. Don't use an icloud back up because the issue is software related. I did this back with it started doing it with the 11.3 update and it was fine, but there was the whole nightmare of logging back in to everything. I had to put in passwords for apps that I haven't put the password in for years. All was going well until the 11.4 update, which i should've known better than to update to it but I thought it would have the fix in it but nope here i am with the same problem all over again.

Jun 11, 2018 7:04 PM in response to fromer_13

Okay, I skimmed through this thread and I mostly see "me too" and "I am switching to Android" replies. 1. Go to Android and stop threatening to do so. No one here cares what device you use. We are volunteers who answer legitimate technical questions. 2. Force restart your devices. 3. It is possible that it is not an apple issue but a Spotify/Pandora/other streaming service issue. 4. If a force restart does not work you will need to make a full backup and then restore to factory settings and set up as new. Do not restore from the backup. 5. I am running the latest software on an iPhone X with no issues at all. 6. If you are having a different issue, create your own thread and stop trying to ride on someone else's.

Jun 11, 2018 9:02 PM in response to askbarnabas

The silence from Apple is deafening.


What you obviously failed to acknowledge is all of those solutions failed. Practically all apps that use Audio are affected in one way or another. This problem does not affect the NEW 8s or Xs so please take your angst somewhere else. Those of us who have actually talked with Apple are aware they know what the problem is, but they will NOT publicly acknowledge it.

Jun 12, 2018 5:46 AM in response to askbarnabas

I have carried out all of the above described reloads on 3 occasions, after 11.3, 11.3.1 and recently 11.4 as I have stuttering audio everywhere but it's particularly annoying whilst making calls. I'm certainly not jumping on a thread bandwagon, simply a little relieved to see this is a known bug. Also if you read the thread you will learn that this does not affect iphone 8 and X do part of your response is not relevant. My easiest option is to upgrade and spend significantly more money than I have already, due to corrupt software and I refuse to do that! I expect the odd glitch here and the but these phones are the most expensive on the market and therefore should not be compromised for this period of time with a major software bug, I'm currently making calls off an old Moto G and it works!

Jun 12, 2018 5:51 AM in response to martino__

I do not have an issue with people having technical problems. I have an issue with the extra unnecessary commentary that means absolutely nothing. There are very few troubleshooting steps that can address certain issues. Simplified they are 1. Reboot. 2. Reset. 3. Restore to factory settings. Which ones of those has any of you tried? If you are restoring from a backup your backups may be corrupted. Which is why I suggested set up as new. You can try to go to settings>general>reset>reset all settings but I do not think that will fix this particular issue which is why I did not mention it. Which leaves only two solutions and that is what I gave you. This thread is full of mob mentality comments that have nothing to do with the problem. Comments that say "I tried this and this" is what I should have found here but I didn't see those. You came here for help we did not come to you. A full wipe and restore takes about 20 minutes. You could know in less than an hour that it does not skip or stutter anymore. You have the procedure that may solve the issue.

Jun 12, 2018 11:29 PM in response to fromer_13

iPhone 6s and the same issue. On a 11.3.1 it was rare and doesn’t very annoying. But after 11.4 it happened every time. Every audio app stutters after one second of screen dim. Clearly it has some connection to sleep mode energy efficieny. No matter which output- headphones, dock station, bt headset. It stutters on everything connected. In every app that produce sound - music and even on a phonecalls and that is really pain in the lower back. Main functions of a device which is a phone calls and a music are working disgracefully bad. I really thinking of buying some android after what those unprofessional Apple programmers are doing

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Audio playback stuttering/skipping iOS11.4

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