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Audio playback stuttering/skipping iOS11.4

I have an issue with my iPhone 7 where during audio playback, whether that be podcast, music or while on the phone, audio will drop out for approximately 1 second. After the dropout, the audio will stutter, much like a CD skipping. This is with the display off, waking the phone will change the issue to where the sound becomes very distorted and will repeat sections of what was just played.

I, and many others, have seen this issue since iOS 11.3. iOS 11.3.1 has not corrected it, nor has the recent release of iOS 11.4. From other people with the issue, closing the app in question, rebooting the phone, nor resetting the phone corrects the issue.

Please correct this as soon as possible as having dealt with it for two months is unacceptable.

iPhone 7, iOS 11.4

Posted on May 30, 2018 1:30 PM

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Posted on Jun 1, 2018 1:59 AM

I am glad that I am not the only one with this issue. It started for me about 2 weeks ago.


The issue was spotted via Spotify, playback would stop for a second, then restart - followed by glitching and skipping. It was intermittent but happened regularly.


The setup where I experienced this was in my car. iPhone 7 into an auxiliary cable, with a lightning adapter. So I assumed the issue could be any of those connections.


But after updating from 11.3 to 11.4, changing auxiliary cable, uninstalling and reinstalling Spotify - the problem still exists. And it happens with the Apple podcast app, so the issue isn’t unique to Spotify.


Pretty alarmed that other people have this problem also, but notably over an extended period of time, and no updates have solved it.


This is my main way of listening to music - so it’s very frustrating.

429 replies

Jun 6, 2018 8:46 AM in response to kimmycfresh

You’re not alone. Frankly, I’m surprised your reply post was allowed, as they are systematically elimating posts “that don’t contribute a positive or informative addition to the community.”


I’m currently being asked to “describe the problem” in a one on one support email. As if they never heard of this issue.


I hope you get to see this before they nuke it.

Jun 6, 2018 11:49 AM in response to fromer_13

I'm having the same issue, I initially noticed it on calls - the audio skipping, or speeding up or slowing way down - making myself or my caller sound funny. Then I noticed songs in music skipping and cutting out, and audiobooks have started doing the same thing. I just updated to 11.4 but am still having this issue. I use my phone for work, so this is more than an inconvenience - it's worrisome. I'll be following to see if there are any recommendations from apple support.

Jun 7, 2018 8:08 AM in response to fromer_13

Same audio issues here, I have an iphone 6s Plus that was performing just fine until the 11.3 release. Super frustrating since the majority of use is for audio, and while I am here:


Dear Apple,

Put a real headphone jack back in future releases for the larger models please; I would gladly sacrifice whatever minor performance enhancements offered in place of a standardized jack. As one of the primary functions of use is an audio device taking the place of ipods etc I am seriously looking at other options instead of the 7,8 or X models. I am done with maintaining/charging yet another device (wireless headphones, sets, pods) to simply work with a handheld device. And no the ridiculous "fix" of the dongle adaptor is not good design, it's a major hassle.


Regards

longtime user

Jun 7, 2018 10:23 PM in response to fromer_13

Audio stuttering on music playback thru the native music app is also an issue for me carried over from 11.3.


Not only is the issue persistant after the recent 11.4 update, it is actually worse - more regular stuttering with each instance of stuttering/skipping going for 20-30 seconds.


Has anyone tried a complete wipe and restore to see if this resolves the issue? I really dont want to have to do this but will have to if Apple are unable to resolve it.

Jun 11, 2018 8:17 AM in response to fromer_13

Nothing new to add, but wanted to echo the experiences others are having (if you see something, say something, right?). I've had the audio stuttering issue with calls, Facetime, downloaded audio tracks via Music, streaming audio like Podcasts, Prime Music, Pandora, etc. This occurs regardless of output - via headphone jack (this is an iPhone SE), the lightning jack, AirPods, to a Bluetooth speaker - so it's clearly a problem with the processing and not a physical connection or the DAC. I've done hard resets, uninstalled and reinstalled apps, but haven't yet done a full restore so I'll give that a shot when I have time.


It's pretty hard to imagine that there aren't Apple employees wandering around the mothership wondering why their Lumineers playlist keeps going all herky-jerky. For the sake of your own sanity, walk down the hall and tell whoever works on this stuff to put down the Soylent and get to coding.

Jun 11, 2018 8:30 AM in response to skablaw

I have the same on my 7plus been there since I upgraded to 11.3, affecting my business mainly as it's common place during calls, I've heard it's iphone 6 and 7 mainly affected. Bit of a choker when the phone alone is £44 a month! Sort yourselves out Apple at least by being honest you have a problem and setting a date for resolution. God knows how you customer feedback NPS is so high?

Audio playback stuttering/skipping iOS11.4

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