Music skipping on iPhone

Although there is a chance it is simply a bug only you are having, I have an idea to why this is happening.

1. Are you listening to music through headphones? If so, try another pair of headphones or play the audio through your iPhone’s speaker and see if the problem persists. I have had this problem before with a pair of headphones and it turned out it was the headphones having a faulty remote/mic control.

2. If number 1 didn’t help, make sure you are running the latest public release iOS version (iOS 11.4.1). You can check by heading to Settings > General > Software Update

3. If that didn’t help, I would suggest erasing your phone to factory settings and setting up again. Remember to make an iCloud or iTunes backup first. Details on how to do this can be found here:

Step 1: Backup - How to back up your iPhone, iPad, and iPod touch - Apple Support

Step 2: Erase - How to erase your iPhone, iPad, or iPod touch - Apple Support

4. As a last resort if all 3 suggested steps didn’t help, the best thing to do would to get on the phone with Apple and schedule a Genius Bar appointment. There is a chance there could be a hardware fault with the device which they would need to repair, or replace your device.

Hope this helps.

Backing up the phone, reloading the iOS, and restoring my backup worked for me also. I did everything including backup thru iTunes thinking it may go faster. It still took me 3 hours on my 6S with about 90GB. I also did it on a different computer than I normally use so none of my music reloaded. Also all of my Spotify playlists had to be downloaded again.

I feel like this is like a defrag for your phone so older hardware can run whatever updates we get forced. But definitely they didn't test enough on the older models. I haven't put all my music back on yet (ironically the U2 album is still there) but I've been running for over a week with no skipping of podcasts, music (downloaded or otherwise), direct connections or Bluetooth, phone conversations, or map directions ⚠. Yes, anything audio coming thru skips when the phone screen was turned off manually or by timeout.

If there's a change once I fill my memory back up again I'll update my post.

Update:

I seem to be free of this horrendous issue for over 1 week now.

I did 2 x iPhone restore using iTunes, and syncing backed-up iCloud data (The first restore/sync did not resolve the problem), and since this playback on Music/Spotify/Youtube has been totally normal as it should be, and Siri has not been randomly appearing.

Crossing my fingers it stays this way!

Download the new 11.4.1, just released on Monday (7/9/2018), it seems to have solved the issue for me. I have yet to test it on CarPlay, but headphones have been working smoothly all afternoon.

I've been listening to music now for over 5 hours today on podcasts and Google music with both Bose bluetooth headphones and the original apple wired earphone with no interruptions to my music streamed and saved.

A full restore of 11.3 via iTunes will fix the issue. Looks like some bug from the original upgrade which I doubt will be fixed in any future patches.

So using a full iCloud backup then connecting to iTunes and doing a factory reset, then restore the iCloud backup when setting up fixed all the audio issues.

I got back all my Google Auth 2 factors back because it is now supported under iCloud. So happy it worked everyone!

Yes. Once I did the full restore, there have been no Audio issues (As detailed throughout this forum thread).

I did a 100% full Erase to Factory Fresh state.

Then is a completely separate step, I then restored from my backup.

I will be using my audio Player (Podcast and Music) most of the day today.

If the problems return, I will update this thread.

Step 1 backup to icloud

Step 2 hook up iphone to itunes by cable

Step 3 Click on restore option in Itunes

Step 4 once complete set it up and download the the icloud backup from icloud over wifi

I did these steps. takes a an hour or more, and have no more issues. Been using it a week now.

I had iphone 7 plus 256 gig ATT model

UPDATE

I am updating my response to tho thread. Did a full backup to computer, then wipe out and restore, with 11.14 update and so far problem solved. (Previous backup and restore from iCloud did not work for me)

I did the back up and restore as suggested. First thing I noticed was my free space went from 400 MB to about 2GB. All my music, apps and photos/videos appear to still be on, so this was a welcome change.

Taught a one hour class today using the iPhone native Music app, no skipping. I hope the issue does not return. If it does, I will probably try the restore again just because it did help.

There was a small scare where I wasn’t sure I remembered the password used for backup, so just be careful and make sure you remember yours so you’re not truly left with a phone fully restored to factory settings.

A POSSIBLE EASY FIX!

This is been driving me insane for weeks. I’ve not had time to backup and wipe everything. Latest update didn’t help.

So I tried the following, and it has worked for 24 hours!

I tried clearing the RAM. You do this by holding the power button. When it says to slide to power off, hold the home button until it goes back to your home screen. That’s it.

I know powering off should have the same effect, but it didn’t.

I hope it works for everyone.

A complete restore of the iPhone seems to solve the issues. Did it last week, hasn't occurred since.

I had the same problem after updating from icloud backup. What did it for me was (1) making a backup to disk, not icloud (2) erase completly to factory settings and then (3) restore from disk backup.

Install iTunes on your PC / MAC, plug your phone in and click restore. You will be prompted to back up your phone beforehand. Once there restore is done, iTunes will display the backup to load back to your phone.

If a full restore hooked up to iTunes did not fix the issue (it did for me iphone 7 plus 256 att), then I would make an appointment with apple and show them. Maybe they would be willing to swap it out even though you are no longer under warranty.