The title says it all, really.
Since I've updated my iPhone to iOS 11.3, audio intermittently skips.
It does this with both the native music player and Spotify. Never had it before to this degree, but it's doing it quite frequently now (once every 15-ish minutes or so). Audio files haven't changed and the music appears to play normally in iTunes on my Mac. Any ideas?
Thanks.
iPhone 6s, iOS 11.3
Although there is a chance it is simply a bug only you are having, I have an idea to why this is happening.
1. Are you listening to music through headphones? If so, try another pair of headphones or play the audio through your iPhone’s speaker and see if the problem persists. I have had this problem before with a pair of headphones and it turned out it was the headphones having a faulty remote/mic control.
2. If number 1 didn’t help, make sure you are running the latest public release iOS version (iOS 11.4.1). You can check by heading to Settings > General > Software Update
3. If that didn’t help, I would suggest erasing your phone to factory settings and setting up again. Remember to make an iCloud or iTunes backup first. Details on how to do this can be found here:
Step 1: Backup - How to back up your iPhone, iPad, and iPod touch - Apple Support
Step 2: Erase - How to erase your iPhone, iPad, or iPod touch - Apple Support
4. As a last resort if all 3 suggested steps didn’t help, the best thing to do would to get on the phone with Apple and schedule a Genius Bar appointment. There is a chance there could be a hardware fault with the device which they would need to repair, or replace your device.
Hope this helps.
Ever since I updated to 11.3 I have had this very same problem. I don't use the lightning headphones, I use the AirPods with my iPhone 7 Plus. The sound just stops, but the Music App shows my headphones as connected and as if it was still playing. At the beginning it only occurred occasionally and during the first 20 seconds of a song. But now on iOS 11.4, I feel like the problem has worsen. There was a point where it would do it on every single song and it is beyond annoying.
I have noticed now that it only happens when the phone has been just locked. I have also noticed that when charging the iPhone while playing music, the iPhone does not stay awake and now it locks, which it didn't use to happen before, hence causing the problem.
The issue has also extended to other Bluetooth devices, or at least I just realized about it. So now I am assuming this has nothing to do with the AirPods, but it's more like a Bluetooth connectivity issue. Somehow when I lock the phone the signal is interrupted, or I don't know.
A quick solution on the fly for me is to invoke Siri and immediately close it. That brings back the sound at once, but I hate to do it every time.
I have not tried the full restore like you guys, I was avoiding it on purpose because I don't really want to do it. I don't even like to sync my phone, but I don't see any other option left.
If not Apple, I hope that at least one us find a solution.
OK, despite my previous post, this time I think I do have a reliable workaround, until Apple fix this.
The issue happens when the phone screen goes locked. For the past week I have turned off sleep mode and always listened to music and podcasts with the screen on. No skipping or jumping yet. Hope this works for people!
All, see chris29ss post from August 23rd. I have an iPhone 6 and while I only deleted and reinstalled the "Music" app, so far so good. I do believe this is the solution to everyone's problem. I don't see why removing and reinstalling the Podcast app wouldn't work in the same manner.
Exactly the same. It’s any app that plays audio. Even jitters through the iphones speaker. I will try deleting apps and reinstalling but I don’t think that’s the issue.
My workaround is still working after a month or so. Don’t let the screen go into lock. You can alter this in settings. It’s killing the battery but it works.
You have to turn on your cellular assist. It prompted me after skipping songs over and over. You go under cellular and toogle your music to allow cellular service to run your iTunes when not on WiFi. I bet it always works on WiFi. So go to cellular under settings and turn on cellular on music. Cheers
I also had the issue in phone calls, but the restore through iTunes solved whatever was caused from updating over Wi-Fi.
I had this problem too, really frustrating. iphone 7 Plus 256 gig
I finally did a restore from itunes, and I no longer have the issue.
Never had anything like this before, really weird apple!
Do a full restore from iTunes. Connected phone with a cable to computer. It worked for me. Takes over an hour.
Don’t trust the delta decimal updates. Something is wrong with that process.
just to be clear for everyone. There are many things that may look to the users that they are resetting the phone but they are different. (resting from within the phone menus is not the same as hooking it up to iTunes)
I am not saying resetting or updating. I know it may be confusing.
The steps i took to fix problem.
1 backup to icloud via wfi.
2 hook up phone to computer with lightning cable
3 have itunes download a clean full version of the current ios.
4 do a full restore. it takes like an hour for it to load and run though everything.
5 once done get on your wifi and sign into your accounts (icloud) and download all your backed up data (2 hours for me)
if all that does not fix the problem, (it did for me iphone 7 plus 256 ATT) then i would go to an apple store, set up an appointment. there is nothing else the user can do to try and fix it.
good luck guys
Update
Eventually, I was persuaded to backup my data (to my MacBook), hook up phone to it with cable and do a full restore. All in all, it took about 90 minutes to reupload all my music, podcasts and all other content, including all my apps.
TBF, it's run like a dream since.
Same problem on iPhone 6, usually after about an hour or so of play.
My solution has been to upload my music to Google Play and use that app instead. It means I am streaming the music, rather than playing from the phone, but it is issue free.
I actually plugged my phone in this morning to do the restore, and I was actually promoted to update to 11.4.1, and the two audio issues (CarPlay and Headphones) are listed as bug fixes. The install hasn't completed yet, but I am hopeful.
I think I have a fix.
{Background}
My skipping music was only occurring while using my AUX cable for my car and my standard headphones.
Music would initially play fine until the phone went to sleep, music would cut out completely and then stutter sporadically.
{Fix that worked for me}
This worked for me and I have no idea why.
If you can you get your hands on some wired lightning cable headphones (I borrowed some off a mate) and plug those in and play some music (I found that they had no issues playing music). Then take those out and put in your normal AUX headphones.
This seems to have fixed the issue for me.
Hope it works for you. Good luck
I was also plagued with this issue. I did a full restore (11.3.1) from iTunes yesterday and had no skipping issues at all today. Seems like that's the answer for now.
I just reported this to Apple. Hopefully if enough people do, it will get corrected in a future update.
Personally I'm going to try to downgrade back to iOS 11.2.5
I have an iPhone 6+.
I just installed iOS 11.3 last night (4/22/2018)
Immediately upon completing the install, I began playing music, then the next day I listened to podcasts. Both the native iPhone apps for each.
The audio would glitch, stutter, skip, make a Cylon sound. And occasionally the audio would cut out completely for 10-15 seconds.
This is a constant problem and has rendered my music/podcast capabilities completely useless.
I'm glad to see this is not just an isolated incident on my phone.
Hopefully with so many having this problem, Apple might actually take it seriously. Since most iPhones double as the primary audio player. And that's one of their largest businesses.
Music skipping on iPhone
