The title says it all, really.
Since I've updated my iPhone to iOS 11.3, audio intermittently skips.
It does this with both the native music player and Spotify. Never had it before to this degree, but it's doing it quite frequently now (once every 15-ish minutes or so). Audio files haven't changed and the music appears to play normally in iTunes on my Mac. Any ideas?
Thanks.
iPhone 6s, iOS 11.3
Although there is a chance it is simply a bug only you are having, I have an idea to why this is happening.
1. Are you listening to music through headphones? If so, try another pair of headphones or play the audio through your iPhone’s speaker and see if the problem persists. I have had this problem before with a pair of headphones and it turned out it was the headphones having a faulty remote/mic control.
2. If number 1 didn’t help, make sure you are running the latest public release iOS version (iOS 11.4.1). You can check by heading to Settings > General > Software Update
3. If that didn’t help, I would suggest erasing your phone to factory settings and setting up again. Remember to make an iCloud or iTunes backup first. Details on how to do this can be found here:
Step 1: Backup - How to back up your iPhone, iPad, and iPod touch - Apple Support
Step 2: Erase - How to erase your iPhone, iPad, or iPod touch - Apple Support
4. As a last resort if all 3 suggested steps didn’t help, the best thing to do would to get on the phone with Apple and schedule a Genius Bar appointment. There is a chance there could be a hardware fault with the device which they would need to repair, or replace your device.
Hope this helps.
Having intermittent skipping, pauses, garbled audio. More frequent in phone calls but I’m on the phone more than listening to music or podcasts. I did the full restore after the 11.3 update. Seemed to resolve briefly then problem recurred, but not as frequent.
Couple of observations/correlations but may not be causation. I have iPhone 7+ 256 GB on VZW. Only happens when using standard issue lightning port ear buds. If I unplug and replay, the issue appears to be resolved. The issue can but does not always occur after the phone goes to lock/black screen.
Based on the above, it would seem to be a buffering issue related to the digital to analog conversion that occurs with the lightning port and possible shutdown or the screen impacting part of that process. Best guess.
Interested in anyone else seeing similar triggers for the behavior.
I did what "alanfromberkeley" suggested.
(1) making a backup to disk, not icloud (2) erase completely to factory settings and then (3) restore from disk backup.
It's been several days now and no skipping.
Took the plunge and installed iOS 11.4 Public Beta 2. Been working fine for over 3 hours now.
Try making a new playlist starting with one of the songs that do play. Worked for me. Goodluck
Yup, immediately after 11.3 update iPhone 7P, Audible and Podcasts started jittering and sometimes Cylon sounding like 2 audio channels on top of each other. If this is how Apple handles code changes, may as well move to Android then. Very dissatisfied customer. If I hard reboot it goes away for a few hours.
I am also experiencing this issue on my iPhone 6s but have narrowed it down to occurring whenever my screen manually or automatically goes to sleep. Very annoying since users often use there phone while on a call or listening to podcasts or music. Hope Apple figures it out...
yeah i noticed it happens the worst at the office (more people on the wifi network? longer listening periods?) and gets better at home. i switched to a different network at work and it helped for about half a day. i updated my spotify app and it hasn't done it on there since.... now it seems to only do it on the apple podcast app, or itunes.... so i have started finding my podcasts on spotify and listening there. so annoying....
I also have this issue after the last update. I have experienced stuttering when listening to audiobooks and even on phone calls. Funny thing... this doesn't happen all the time, but when it does (While listening to an audio book), it immediately recovers if I unlock the phone again.
For calls, I found that sometimes the audio stops and then "slows down" for a few seconds before recovering. Almost like listening to a song and playing it at 1/4 speed for a few seconds. I work for a network operator so we actually investigated this only to find that it was not network related. Interestingly when this happens, it affects both parties on the call. The person on the other side of the line also hears this irrespective of who initiated the call or what phone the other party is using.
I hope this get fixed soon. It's really annoying.
I don't specifically see a "Cellular Assist" though Cellular Data (Settings > Cellular > Cellular Data > Podcasts, Music, etc) is already ON. Not a solution for me, unfortunately.
There is a Wi-Fi Assist (Settings > Cellular > Wi-Fi Assist). Perhaps turning this OFF might help? I think I will give that a try...
This started with an iOS update. Several friends and so many here having the exact same problem. It would seem it's only Apple not seeing a problem, hopefully this is on their bug fixes.
I just spoke to AppleCare and they said it's a known issue and they're still compiling data. No ETA on a fix.
I should note that I'm on an iphone 6S, and that the issue happens with headphones and with the built in speakers. Sounds to me like it's some DAC or encoding issue.
It's truly awful. Do I need to go get a Samsung?
I did the full restore. Worked for 24 hours then it returned. For me, it's more a quick "skip" and then distorted audio comes through via CarPlay. Restore may make some of the skipping less, but this problem is still there.
We've just purchased two 2018 ipads, space gray, and gold. You know, the ones with that super powerful A10 processor. Right from the Apple store, brand new out of the box, and audio skipping right away. My goodness that is disappointing! It sounds like audio buffer under run, and i'm 99% sure its just that. Dear biggest company in the world, please report this to your minions, cause this bug is just plain unprofessional, and disrespectful to your own customers.
Same here. Does it some days, others not. Seems to be completely random, but when it starts, it keeps doing it until the phone is rebooted. Extremely surprising that this got through QA. Makes you wonder what kind of process they have going on at Apple. It isn't like this is subtle...
Music skipping on iPhone
