Music skipping on iPhone

The title says it all, really.


Since I've updated my iPhone to iOS 11.3, audio intermittently skips.


It does this with both the native music player and Spotify. Never had it before to this degree, but it's doing it quite frequently now (once every 15-ish minutes or so). Audio files haven't changed and the music appears to play normally in iTunes on my Mac. Any ideas?


Thanks.

iPhone 6s, iOS 11.3

Posted on Apr 3, 2018 6:13 AM

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Posted on Sep 6, 2018 11:01 AM

Although there is a chance it is simply a bug only you are having, I have an idea to why this is happening.


1. Are you listening to music through headphones? If so, try another pair of headphones or play the audio through your iPhone’s speaker and see if the problem persists. I have had this problem before with a pair of headphones and it turned out it was the headphones having a faulty remote/mic control.


2. If number 1 didn’t help, make sure you are running the latest public release iOS version (iOS 11.4.1). You can check by heading to Settings > General > Software Update


3. If that didn’t help, I would suggest erasing your phone to factory settings and setting up again. Remember to make an iCloud or iTunes backup first. Details on how to do this can be found here:


Step 1: Backup - How to back up your iPhone, iPad, and iPod touch - Apple Support

Step 2: Erase - How to erase your iPhone, iPad, or iPod touch - Apple Support


4. As a last resort if all 3 suggested steps didn’t help, the best thing to do would to get on the phone with Apple and schedule a Genius Bar appointment. There is a chance there could be a hardware fault with the device which they would need to repair, or replace your device.


Hope this helps.

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Music skipping on iPhone

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