Audio playback stuttering/skipping iOS11.4

I have an issue with my iPhone 7 where during audio playback, whether that be podcast, music or while on the phone, audio will drop out for approximately 1 second. After the dropout, the audio will stutter, much like a CD skipping. This is with the display off, waking the phone will change the issue to where the sound becomes very distorted and will repeat sections of what was just played.

I, and many others, have seen this issue since iOS 11.3. iOS 11.3.1 has not corrected it, nor has the recent release of iOS 11.4. From other people with the issue, closing the app in question, rebooting the phone, nor resetting the phone corrects the issue.

Please correct this as soon as possible as having dealt with it for two months is unacceptable.

iPhone 7, iOS 11.4

Posted on May 30, 2018 1:30 PM

Top-ranking reply

Xtine82

Level 1

4 points

Posted on Apr 23, 2019 1:16 PM

So I’ve found that turning off the background app refresh won’t do anything.

I actually called apple Apple and they told me to try cleaning the headphone jack.

So I got a toothpick and pulled a little cotton off of a qtip and wrapped it around the tip of the toothpick until it fit inside the jack. I rubbed around pretty well inside there (was a little worried I would do more damage but it was fine).

Honestly, this seems to work!! It’s been a few days of skipless music and podcasts! I highly recommend everyone try... and let us know if it works for you too? Will report back if the skipping returns but I’m shocked it’s been working very well.

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429 replies

Sep 24, 2018 3:14 PM in response to mattrock1

I just updated to iOS 12 today, and have been testing for hours, and have had not issues with sound. What a relief (so far)!

I agree, it may take some time to resurface, but I hope that it does not.

JC@SG

Level 1

9 points

Sep 24, 2018 5:10 PM in response to fromer_13

I am having the same problem with iPhoneXs running on iOS12.

It is worse especially navigating on the bluetooth screen while commuting on a public transport.

Sep 28, 2018 1:58 PM in response to Buckeye_Knight2

It's Friday, and my iPhone 6s has been updated to iOS12 since Monday. No audio issues! I am a happy camper, for now.

🙂

Oct 4, 2018 8:30 PM in response to mattrock1

Exact same issue with iOS12 on both my iPod Touch latest gen. and my iPhone SE . Both using the Apple Music app. Actually nothing helped me to solve the issue.

Oct 14, 2018 6:46 PM in response to fromer_13

I turned off this feature called screen Time and the stutter seems to stop

Oct 30, 2018 11:57 PM in response to BTCgaymer

where is this feature?

Junkstar

Level 1

4 points

Nov 7, 2018 7:04 AM in response to DexterDoug

An X is under warranty still. Go to the Genius Bar. When the warranty passes, they will not help you at all. I got royally screwed.

Nov 22, 2018 5:33 AM in response to mrvertigo73

@mrvertigo73 I don't own nor have been using Bluetooth headphones (I'm tied to headphone cables) when experiencing this issue.

Nov 22, 2018 6:07 AM in response to Miss_maz

@Miss_maz I experience both issues, though typically not in tandem.

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Audio playback stuttering/skipping iOS11.4