Audio playback stuttering/skipping iOS11.4

Same issue for me, only on my iPhone 6 with iOS 11.4, yeah it's an older model but, I have seen others with newer devices with the same issue. I have tried to reset the RAM, Restore from a backup, restarts, and hard restarts. I'm not sure what to do. I am thinking about switching to the new iOS beta program to see if the issue is resolved.

No. Apple has not officially acknowledged the issue (!). People using 8, 8+, X having the issue. People on iOS 12 beta having the issue. Some people discuss workarounds shutting off WiFi, Bluetooth or restoring but results are not lasting and probably not the answer. It’s crazy that a company that invented the iPod to listen to music has an issue so basic to the functioning of current devices yet does not acknowledge the problem nor has a fix been issued.

I found this forum early on because I wanted to see if I was the only other people were experiencing.

Earlier this week, I did a wipe/restore of my iPad (11.4.1) and am still experiencing the issue.

It randomly skips in some songs and I'll rewind in the song prior to the skip, and when it replays, there isn't a skip. That confirms that the audio file is fine. Unless you enjoy restoring from backup, I don't think that'll help 😉

Did you lose all of your music? I have thousands of songs that I don’t want to download all over again. Also, I don’t think that will fix the skipping on audio books. Unfortunately, it’s not confined to my iTunes.

I used the link somebody posted in order to send a bug report to Apple Support. They aren’t going to read these threads. We need everybody who has the issue to report the bug to the proper people.

Since upgrading to 11.4.1 OS on my iPhone 6 a few days ago this has also happened to me in using the podcast app and Spotify app. Sound drops out then skips as if it’s an electronic echo and even makes a glitchy sound overtop. Seems this update is a real pain for older iPhones (of course it automatically upgrades if you plug in your phone at night). Not cool Apple!

Happens with my new Beats solo3 wireless headphones. I had the issue with Apple stock headphones and a set of Sony in ears. I still have an old iPhone 5 and it doesn’t happen with this using the same headphones.

I agree that many times when the issue occurs it seems to coincide with moving the phone around in some way. Whether at the gym or picking the phone up out of the cup holder in my car. Yesterday for the first time I replicated the issue on purpose once instantly by shaking my phone around while playing music in Spotify. I wouldn’t be surprised if it was somehow related to accelerometer.

I’ve just updated to iOS 12 it’s done it already playing my iPhone library through Sonos. Stalled and switched track on it’s own.

I am FURIOUS about this. I put in a support ticket over a month ago - I suggest you all do the same.

NOT GOOD ENOUGH APPLE!!! 😡

It used to happen to me exactly the same in my iphone 8 just after release of ios 11.3 but I want to add that it only happened when using my jack adapter for the earplugs. If i used the headphone that comes with the phone it worked perfect. After release of ios 12 i hoped for a solution but nothing happened and i lost my headphones so it’s quite annoying to have to buy an extra headphone just because they did it wrong. I called yesterday and i let them know there are thousands of users around the world with the same problem and they knew about it and did nothing to solve it. I will reset my phone this weekend and let you know.

The problem started for me when I updated to 11.4 about 2-3 months ago. I updated to 11.4.1 thinking that might fix the issue, but no luck. I called Apple and was told I had to do a factory reset and that "should" resolve the issue. So I did that and it worked for about 2 weeks and then it started again. So I've been living with that for about a month. It's less often but it still happens. I've noticed it with headphones or on Bluetooth, but not with the phone's speaker (though admittedly I don't play through the speaker very often). Usually, the screen is off when it happens, but I've also seen it happen when I'm listening to music while in another app. I'm hesitant to update to 12.0.1 given the fact that it doesn't seem this problem has been addressed. I also see it as fruitless to bring it to a store since my phone is out of warranty. I find this incredibly frustrating and disappointed that this is Apple's new normal. Once upon a time they were a great company, but now I can't trust that iOS and Mac updates won't wreak havoc on my systems. I'm still on Sierra on my work computer because I'm now risk averse. I used to be able to update right away. Apple, please admit there is a problem and let us know you're working to resolve it. I rely on my phone for music playback not just for my enjoyment, but also for work. It ***** I can't rely on it any more.

I've have this issue too with iphone 6s. Just upgraded to a pair of B&W P5 wireless headphones and IOS12.1 and I get awful skipping - impossible to listen to music. Paired the headphones with my mac book, ipad - no problems at all. I've also tested with my wife's 6s (also on 12.1) and no problems. I've reset network settings and also done a full factory restore of the phone, tested before back-up re-installed and after back-up - still happens in both cases. I've also tested with a different pair of headphones and skill get the glitch/skipping. Really frustrating. Been talking to Apple - they've run some diagnostics and can see nothing wrong and speaking again tomorrow so they can pull some log files following me replicating the issue (which is pretty easy to do!). It's really taken the shine off the new headphone purchase. This seems to be an issue related just a single device in my case. What's also strange, is that it's far worse when I move the phone or when walking with it in my pocket - which leads me to think it's perhaps a motion thing and related to a hardware fault on the phone maybe?

You’re definitely into something with the backup theory/the issue being ingrained in the software. Have you mentioned this to apple’s tech team? Might be worth a shot. Bc my phone prior to my 7plus had the same exact issue too.

I am experiencing a similar issue. Audio is dropping for about a second. For me it usually happens, when I put my iPhone 7 into the pocket of my trousers. Bluetooth headphones on head, phone overhead into left pocket.

I exchanged my iPhone on warranty as I thought it is a hardware thing. The second phone is doing exactly the same. Might this be related to some kind of pressure at the corners?

Apple is not here you can send feedback here -Feedback - iPhone - Apple

I've now updated to IOS beta 11.4.1 hoping this will get rid of this software issue.