Audio playback stuttering/skipping iOS11.4

It sounds like Apple is pretty committed to ignoring this, since the problem is persisting for months/multiple updates and their response is "get a new phone." There was a similar support thread for the problem in 11.3.x that Apple also ignored. Maybe if we all try tweeting our complaints at @AppleSupport?

Apple support does not directly monitor or participate in these message boards. Send them feedback through support.apple.com.

I actually have little doubt they will fix this, as annoying as it is. It should have been fixed before 11.4, for sure.

Congratulations! You are now and Apple expert. 😁

But seriously, I'd be interested to hear what they say. The issue has been going on since iOS 11.3 with a whole different thread as well as non Apple news, see links below:

iOS 11.3 Audio Skipping

http://piunikaweb.com/2018/04/12/ios-113-users-reporting-music-audio-skipping-pr oblem/

http://www.shudhtech.com/2018/04/ios-113-music-playback-skipping-and.html

I have that exact same problem with my 7 plus!

I’m currently working with a Senior Advisor on the problem. She and her colleagues haven’t heard of this problem, so it was very hard to explain, especially since for me it happens so sporadically.

Though my problem only happens while playing music downloaded onto my phone using the Apple Music player via the doggle-to-aux cable port in my car. Once I unplug and replug the jack to the phone, my music plays fine... but it’s quite annoying to do everyday 2-3 times in a driving session.

I took my phone into the apple store to make sure the phone and port aren’t broken... needless to say, my phone got a healthy bill of health and they were unable to help me at the store and turned me over the call center.

I’m currently trying a restore on my phone to see if my phone is corrupted before I apply a backup, so hopefully this works... if not then dang

This is the closest description on the whole forum to what mine is doing, through the podcast app, starting pods again, constantly enabling Siri, making pods play at 2x audio speed, skipping to the next pod... it’s almost as if it thinks I’m pressing my headphone toggle/controller but I’m not touching it. I’ve also figured out that it happens when my phones in my pocket and moving. So if I have my phone in my hand and shake it it happens (yes I have turned off all shake features on phone)

I do have wired headphones. But it also happened Friday when I was at work, and had music going without headphones (nobody was around, so nobody could complain), and it happens regularly when I’m in my car listening to audio books through Sync. So it’s not a wired headphone issue.

Thanks mate

That’s my next step after Apple brush me off today, I’ll do a restore and hopefully that works, I’ve seen on another thread it’s worked for someone else ! I don’t have any music on my phone so I’m all good! It’s not being able to listen to podcasts at work that’s killing me!

I had already had a phone convo with an Apple tech last week. All they did was tell me to sign out of iCloud restart my phone and sign back in, which didn’t do jack sh*t haha so tomorrow I’m going back to set my phone up as new and see if it continues, if it does I guess 11.4.1 is cursed for me so I’ll maks the move to iOS 12. I just don’t understand a) how it’s happened to only me out of my friends and family and b) my local Apple store hasn’t come across it as they literally get about 200 people through the door every day to help with various problems

Changed my background app refresh and it’s literally worse, can’t listen to 10 seconds of a podcast without it pausing, its so weird. When I take it out my pocket, unlock my phone and play it plays, as soon as I lock it and put it back in my pocket it pauses, when I walk it plays then pauses then plays as if the motion is what’s making it play/pause. Literally happens every 5-10 seconds!!!!

And I have ‘shake to undo’ OFF, but that wouldn’t be the issue anyway

I literally have no idea, Apple tested my lightning connector and it’s fine, that’s not the problem, it’s not my headphones and this is a brand new 1 day old handset

There has to be a bug in my IOS and when I’m restoring from my latest iCloud backup it just brings the bug with the backup straight back to a brand new handset

I’ve narrowed it down to happening when

- phone is on any % of charge

- doing a hard reset (vol up-down-hold power button) does absolutely nothing

- seems to only happen when I’m moving and phone is in pocket, when on CarPlay or on my car dock and I’m listening through headphones and phone is stationary it doesn’t happen, audio plays smoothly

- when phone is in pocket it seems like almost every step it happens (and yes nothing else is in my pockets to touch screen)

So could be something to do with motion?

Ugh that *****... though I personally haven’t had the issue after doing an iCloud restore.. but like I said, half my songs won’t redownload, so it makes me wonder if those songs were corrupted somehow

Wow! I can’t believe you bought a new phone. There are people on this thread who have the iPhone 10 and they’re experiencing it. It’s the software, not the phone.

Maybe you can take it back. I certainly would!

Well....just set up a clean new iPhone X with no restore from iTunes nor the iCloud and the glitch is still present! Happy to hear it worked for you but this, in my mind, still remains an Apple issue that they need to sort out.

At least now I know and won't ever have to keep wondering.

Having this exact same issue, iOS 11.4.1, iPhone 7. First noticed it in Spotify, now it extends to the rest of my apps as well (I.e. calls or maps while using the device plugged into my auxiliary port in the car). Definitely a native device or software issue, though I didn’t notice it occurring until about 6 months or so ago.

I’m going to have my battery replaced soon as well, and I’ll repost if this resolved the issue; my phone has been overheating a lot lately, and given battery voltage issues Apple has been acknowledging (and subsequent throttling) I don’t think it’s out of the realm of possibility that it would be the culprit here.

Well, I'm running 11.4.1 on an iPad Pro and so far Apple software engineering teams appear to have taken a leaf from Microsoft's software development manual - the one they seem to have discarded long since. Basic audio playback damaged almost beyond use - streaming, download to local storage, restart, forced restart, in fact short of a full wipe and re-install I've tried it all. Not holding out much hope for 12.x. Apple appear to have abandoned good software practice for useless fripperies and eye candy. Steve Jobs is spinning in his grave (probably at 33.333 RPM). Off topic (apologies) but on same theme of software reliability - they completely FUBAR'd their own keyboard too, which the iPad now frequently refuses to recognise as a usable device!