Audio playback stuttering/skipping iOS11.4

I have an issue with my iPhone 7 where during audio playback, whether that be podcast, music or while on the phone, audio will drop out for approximately 1 second. After the dropout, the audio will stutter, much like a CD skipping. This is with the display off, waking the phone will change the issue to where the sound becomes very distorted and will repeat sections of what was just played.

I, and many others, have seen this issue since iOS 11.3. iOS 11.3.1 has not corrected it, nor has the recent release of iOS 11.4. From other people with the issue, closing the app in question, rebooting the phone, nor resetting the phone corrects the issue.

Please correct this as soon as possible as having dealt with it for two months is unacceptable.

iPhone 7, iOS 11.4

Posted on May 30, 2018 1:30 PM

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429 replies

Jul 22, 2018 12:27 AM in response to Boywatson

I am also on IOS 12 public beta 3 (8 Plus), but the problems have not disappeared. From the podcast app it switches to other podcasts, different speeds and regularly to Siri - without me doing anything.


There are 1000's of Apple employees, I am sure that they must experience the same problems. Incredible that there is no statement that they are working on the issue!

Jul 22, 2018 5:21 PM in response to Alexsallery

It's all extremely disappointing and very poor form from a global company. When I sent a blunt post yesterday, I received notification that it was edited by the forum host. It may have been a robot, it may have been a human but, either way, it looks as though that's the only kind of involvement we're going to get on this matter.


Still testing at the moment, from my previous post this morning re charge, so will see what happens with that.


Good luck at your appointment, although me thinks it may prove futile.

Jul 23, 2018 3:22 AM in response to Alexsallery

See that’s interesting... when I went to the Apple store, they ran a diagnostic and sound test on my phone, and they said it was 100% working fine and arranged for me to have a call center tech call me to figure out my problem because they couldn’t figure out what was going on... but then again I guess I’ve never done 4 panic restarts (also not sure what a panic restart is)

Jul 23, 2018 6:36 AM in response to Alexsallery

The positives ARE better battery life and less data usage. I'm not sure if disabling it disables any system level features (which I believe "low power mode" does). The drawback is that apps that legitimately could be doing stuff in the background won't be doing them - for example just this morning I realized my podcasts weren't downloaded when I got in my car, and I don't download them over cellular because I'd kill my data plan. Normally it happens automatically when new episodes come out.


A small example, but there are many others. I'll be interested to hear what your results are.

Jul 23, 2018 10:27 AM in response to dkentley

Follow up to my "Background App refresh" test - after several hours of podcasts & music, it started doing it again. My battery was at 57% when the problem started (I started listening this AM at ~95%), but I'm sure it's happened before when it was charged and playing plugged into my car. I switched back to my normal Bluetooth listening now, which DOES have some issues, but they don't sound the same.

Jul 25, 2018 9:41 AM in response to fromer_13

I took my phone to apple and they recommended I buy a new phone because of this issue. I did and now I still have the issue with my new phone. I feel this was deceptive - and for that reason, I will be buying from your competitor next time. Also, how is this not resolved still? I've had the issue since April and use my phone for business calls. Unacceptable.

Jul 25, 2018 12:42 PM in response to bryanambition

for me too, I went to the authorized assistance of Apple and my iPhone 7 did not present any problem in the tests they did, but the problem continues, I upgraded to iOS 11.4.1 and nothing has changed, so it blocks the screen of the mobile phone it starts stuttering/skipping playback. I'm inclined to exchange my phone for a Samsung S9+ or LG G7 Thinq, as far as I look are phones for those who like to listen to music.

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Audio playback stuttering/skipping iOS11.4

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