Level 1

117 points

Audio playback stuttering/skipping iOS11.4

I have an issue with my iPhone 7 where during audio playback, whether that be podcast, music or while on the phone, audio will drop out for approximately 1 second. After the dropout, the audio will stutter, much like a CD skipping. This is with the display off, waking the phone will change the issue to where the sound becomes very distorted and will repeat sections of what was just played.

I, and many others, have seen this issue since iOS 11.3. iOS 11.3.1 has not corrected it, nor has the recent release of iOS 11.4. From other people with the issue, closing the app in question, rebooting the phone, nor resetting the phone corrects the issue.

Please correct this as soon as possible as having dealt with it for two months is unacceptable.

iPhone 7, iOS 11.4

Posted on May 30, 2018 1:30 PM

Top-ranking reply

dkentley

Level 1

24 points

Posted on Jul 23, 2018 5:48 AM

Just a general observation; I'll update if something changes.

A few days ago I turned off "background App Refresh" in Settings -> General -> Background App Refresh. This has serious drawbacks, no doubt. But so far I have not had the problem when this feature is disabled. This dovetails with what I had figured it was since it started happening: background tasks locking up the CPU (or the sound subsystem) such that it can't continue to feed the output buffer fast enough, so the DSP repeats the last buffer (since it would just run in a continuous fast loop).

I reported the problem - with OS logs - at developer.apple.com in the bug reporter. There are instructions on how to generate the log, do it as soon as possible after the problem occurs (press both volume buttons + lock, you should feel phone vibrate; don't hold or the phone will reboot). After 10-20 minutes, sync the phone with your computer and a diagnostics file will be copied to your hard drive:

On a Mac it's here: ~/Library/Logs/CrashReporter/MobileDevice/[Your_Device_Name]/sysdiagnose

On a PC it's here: C:\Users[Your_User_Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice[Your_Device_Name]\

Seems like a good thing to know in general for any iOS bug you come across.

[Edit: switched the labels for Mac and PC locations, but that was probably obvious, lol]

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429 replies

Sep 6, 2018 1:08 PM in response to fromer_13

Hi, I have same issue...I wish i can put the audio file so Apple can hear it. IT's annoying and happens daily to me.

Junkstar

Level 1

4 points

Sep 6, 2018 1:37 PM in response to judeiphoneuser

I have a great video file with an example. A video where you see the person speaking and moving, while the audio skips - stuck in one place - and sounds like a DJ scratching. It goes on and on.

searlerc

Level 1

4 points

Sep 11, 2018 2:03 PM in response to Veveriza

Wait for the iOS 12 update.

If that doesn’t work - buy a Samsung.

Sep 12, 2018 9:20 AM in response to fromer_13

Iphone 6s Plus, same problem, skipping music from almost any sound related app. Also started doing the same during phone calls, Apple FIX THIS NOW.

Sep 13, 2018 9:44 AM in response to fromer_13

Same issue here with IOS 11.4.1 and Iphone 7 128Gb

Happens on all apps Apple Music, Spotify, Youtube so really ios related in my opinion.

Sep 13, 2018 10:59 AM in response to philly.süßiboy

They had me try that, but it did not last.

Thank you for posting.

Sep 14, 2018 1:19 PM in response to fromer_13

I am having the same issue, what is the resolution?

Junkstar

Level 1

4 points

Sep 17, 2018 2:16 PM in response to Buckeye_Knight2

Just updated to iOS 12. It did not fix the issue.

Sep 17, 2018 2:38 PM in response to Junkstar

NOOOOOOOOOOOOOOOOOOO 😩😩😩

JC@SG

Level 1

9 points

Sep 24, 2018 5:10 PM in response to fromer_13

I am having the same problem with iPhoneXs running on iOS12.

It is worse especially navigating on the bluetooth screen while commuting on a public transport.

Oct 4, 2018 8:30 PM in response to mattrock1

Exact same issue with iOS12 on both my iPod Touch latest gen. and my iPhone SE . Both using the Apple Music app. Actually nothing helped me to solve the issue.

MikeG_NY

Level 1

23 points

Apr 1, 2019 7:42 PM in response to fromer_13

I only get this issue with Bluetooth, is anyone else in the same boat?

Oct 30, 2018 11:55 PM in response to fromer_13

I'm having this issue now and just installed iOS 12.1 please if anyone can help me fix this issue email me @ jlw2180@gmail.com. I have tried using other podcast apps and they all do the same thing. Now I

Nov 7, 2018 6:55 AM in response to jackiefromtelford

So frustrating to see how common this problem is and Apple isn’t doing anything to fix it. Using iPhone X with 12.0.1 and my music skips around and podcasts change speeds. Doesn’t sound like the new iOS will fix it.

Nov 13, 2018 8:59 AM in response to Jerdelance

This is the best description I've read so far of the problem I'm experiencing! It's so validating to know that someone else is experiencing the EXACT same issue that I am. Clearly, this is a software issue and Apple really needs to fix it ASAP. I just want to understand our options. I have been a happy iPhone owner for over 6 years. In mid-August 2018 I upgraded to the iPhone 7 from the iPhone 6s. I had never had an issue before, but last week this started happening. I want to know if it's possible for me to return the iPhone since this ia a HUGE problem and I can't even make calls, listen to podcasts, or music. I have a 40 minute walk to and from work every day and I always listen to my podcasts. I can no longer do that. I am interested in returning this iPhone and getting an android. Any thoughts here?

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Audio playback stuttering/skipping iOS11.4