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Level 1

117 points

Audio playback stuttering/skipping iOS11.4

I have an issue with my iPhone 7 where during audio playback, whether that be podcast, music or while on the phone, audio will drop out for approximately 1 second. After the dropout, the audio will stutter, much like a CD skipping. This is with the display off, waking the phone will change the issue to where the sound becomes very distorted and will repeat sections of what was just played.

I, and many others, have seen this issue since iOS 11.3. iOS 11.3.1 has not corrected it, nor has the recent release of iOS 11.4. From other people with the issue, closing the app in question, rebooting the phone, nor resetting the phone corrects the issue.

Please correct this as soon as possible as having dealt with it for two months is unacceptable.

iPhone 7, iOS 11.4

Posted on May 30, 2018 1:30 PM

Best reply

samprecept

Level 1

9 points

Posted on Jun 1, 2018 1:59 AM

I am glad that I am not the only one with this issue. It started for me about 2 weeks ago.

The issue was spotted via Spotify, playback would stop for a second, then restart - followed by glitching and skipping. It was intermittent but happened regularly.

The setup where I experienced this was in my car. iPhone 7 into an auxiliary cable, with a lightning adapter. So I assumed the issue could be any of those connections.

But after updating from 11.3 to 11.4, changing auxiliary cable, uninstalling and reinstalling Spotify - the problem still exists. And it happens with the Apple podcast app, so the issue isn’t unique to Spotify.

Pretty alarmed that other people have this problem also, but notably over an extended period of time, and no updates have solved it.

This is my main way of listening to music - so it’s very frustrating.

View in context

429 replies

Aug 13, 2018 2:13 PM in response to dkentley

Thanks dkentley, just did. I would encourage others to do the same - takes 1 minute.

Aug 15, 2018 12:51 AM in response to Philip Pronto

This seems to be working for me. Thank you! 🙏-1F3FB;🖖-1F3FB;

Aug 15, 2018 9:07 AM in response to fromer_13

I have this issue too.

Is there any resolution?

Aug 15, 2018 10:32 PM in response to fromer_13

Same problem here! It only started last week, way after I updated to 11.4.

Both Spotify and iTunes skip - extremely frustrating on runs!

Aug 16, 2018 11:40 AM in response to AKryszak

But that doesn’t explain why Audible is skipping on Bluetooth.

Aug 18, 2018 3:32 PM in response to Philip Pronto

This fix sounds promising and explains a lot of behaviours/symptoms I have been getting with my iPhone X. Will try it over the next week and see how it goes. Thanks for the tip.

Aug 19, 2018 11:47 PM in response to fromer_13

I'm having exactly this issue.

I'm actively looking into alternatives, as there seems to be no help nor acknowledgment of the problem by apple.

TheChimp

Level 1

12 points

Aug 20, 2018 10:44 AM in response to philly.süßiboy

Doesn’t work on my iPhone 6s. The only solution I’ve found is to close all other apps completely while trying to play music from the iPhone.

TheChimp

Level 1

12 points

Aug 20, 2018 10:51 AM in response to TheChimp

Scratch that. Even my solution no longer works. Come on, Apple! This is ridiculous. Mac guy for 25 years and this is a whopper of a bug. Stupid really.