Urgently need a replacement: iPhone 8 plus stopped working while I was in a delayed flight, making me miss both my Genius Bar appointment and resulted in having my replacement phone voided

I don’t think it matters what condition it was in at any previous time. The only thing that does matter is the condition it IS in when you bring it in for service. Previous states or condition are immaterial to its current state or condition.

All you can can do is deal with Apple about it - at the least, an out of warranty replacement should still be possible.

To my knowledge, Apple does not and never has offered “interim” devices or loaners. You should be able to get an out of warranty replacement right at the Apple store (unless they simply had no stock at all, which seems unlikely).

If sending it in for service, you simply have to wait to receive the replacement.

I don't believe there's any Apple Store locations in Thailand. Was it an AASP?

Your phone was purchased in Singapore? That would be important given Apple's policies that generally limit international service.

seowie wrote:

I don't recall it being an official store but an authorised reseller who said that they couldn't do anything regardless as it was purchased in Singapore. I am sure that's why they suggested I just head back to have it checked.

OK. Apple states that warranty service may be restricted to the country of official retail sale (i.e. gray market phones may need to be returned to the country of sale for service) although some people have gotten different results. It's in the warranty terms that apply to Singapore.

https://www.apple.com/legal/warranty/products/ios-warranty-rest-of-apac-english. html

IMPORTANT RESTRICTION FOR iPHONE, iPAD AND APPLE TV SERVICE.

Apple may restrict warranty service for iPhone, iPad and Apple TV to the country where Apple or its Authorized Distributors originally sold the device.

As far as what else you've experienced, that makes no sense what they're telling you. You brought it in clearly not working, and they supposedly had a replacement phone ready for you. The solution for a phone that doesn't turn on during the warranty period (and an iPhone 8 Plus by definition is still under warranty) should be a replacement phone. I would have said it's still not working, so what can you do?

Eatsurface wrote:

Switch to Android they don’t do that

Ha! I guess you haven't had much experience getting an Android phone fixed. The experience can vary a great deal depending on the manufacturer.

I’m not gonna lie I have only had 3 iPhones (the 3rd is what I’m using) the first one was apples fault cause it messed it up but I gave it to a friend to fix it but never got it back.(5s) 2 it was apples fault for not making the screens better on the 6s and 3 my home button is going bad and it clicks loudy every time I press it (6s+)

Eatsurface wrote:

Switch to Android they don’t do that

“Android“ is an operating system, not a device brand. Makers of hardware devices that run the Android operating sustem (e.g. Samsung, Sony, LG, Motorola, etc) have very similar warranty terms and very similar repair and service terms.

seowie wrote:

In my experience Apple has always been quick to replace/repair my devices, I do believe their customer service to be better as compared to Android. (although it should be expected given the higher price point too) Haven't owned android in ages so can't comment on that haha

Android is an operating system that can be customized. There are almost no walk-in service centers in the US for makers of Android phones other than perhaps Samsung's two in New Jersey and Manhattan. I don't know what it's like outside the US (since the OP had the service handled in Singapore) although I suspect it's similar. Perhaps there are a network of authorized service centers, although I'd think most would have to mail it in and hope they don't have to explain it any further over the phone or email.

Switch to Android they don’t do that