You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I've tried all the suggestions in the community and my software is up to date on both my phone and macbook but my live photos aren't showing. I can only see grey boxes. Even repaired the photos library but in vain.
iPhone X, iOS 11.4
sorry but with no clues we can not help. What version of the OS do you have? how are you uploading your live photos? in th live photos smart album in the side bar do they show up there? what happens when you double click on one?
LN
sorry but with no clues we can not help. What version of the OS do you have? how are you uploading your live photos? in th live photos smart album in the side bar do they show up there? what happens when you double click on one?
LN
Ok so I'm uploading the images via a USB cable. My Macbook (Sierra 10.12.6), iPhone(11.4) as well as Photos(version 2.0) have the latest software. I've noticed this happening ever since i switched to the iPhoneX. When the cable is connected sometimes the live photos and some videos don't show up at all. I've repaired the photos library twice then the live photos show up once I connect my phone using a USB cable but they only show as grey boxes. Can only see old live photos in the side bar. If i double click it just selects the blank grey box for import.
Sierra 10.13.6 is well out of date (although this probably is not the problem now you are missing many features adn bug fixes by not being up to date )- the current version of the OS is High Sierra 10.13.5 with Photos 3.0. What are your iCloud settings on the iPhone? One guess is that iCloud Photo Library enabled in the iPhone, if you do then USB import will not work correctly - you either need ICPL enabled on the Mac and iPhone or disabled on the iPhone
LN
Hi! Thank you so much. I'm crossing my fingers for this to work. I'm going to upgrade my OS and see if anything changes. My iCloud is enabled on my macbook but not on my iPhone.
The upgrade seems to have sorted everything. Now i can see live photos and all my videos. Thanks a ton for all your help.
you are welcome
enjoy
LN
Unable to upload live photos on macbook
