iPhone X iOS11.4 stuck after restoring backup

My iPhone X 256gb black is stuck on the screen below. If I install iOS 11.4 or 11.3.1 I can setup the phone as new just fine. However, when I restore either of my latest two backups (I keep them archived for reasons like this) the phone completes the backup restore and boots to the 'Slide to Setup' screen. After I slide to setup I see the below screen. I can't press continue. A spinning circle shows up below the battery when I press continue, but I've left the phone for over 14 hours with that spinning wheel and it never goes any further. I've hard rebooted now several times, and I've restored several different backups to both iOS 11.4 and 11.3.1, using both MacOS High Sierra with latest iTunes and Windows 10, and it just gets stuck here every time.


User uploaded file


For added note: My accessibility options work, and with voiceover on, when I tap continue the phone instead reads the time in the top left corner. I can't tap anything below "Update Completed" without voiceover doing this. I can tap on "Update Completed" though, and it reads this, as well as battery, wifi, and cell signal.


The phone also shows up in iTunes, with file sharing access to my data..so my data is there, and my apps. It's like this Update Completed screen is just sitting there on top of something else..like a password prompt, or something. I can't continue. Using the Zoom accessability I can move the "Continue" button so it appears over the clock, or over wifi, but I still can't tap it.


Each time I do the restore of my backup, upon completion, my Apple Watch goes through a full restore as well, and this morning my phone's alarm went off at it's regularly scheduled time. However, I could not see the alarm on the phone to dismiss it, but fortunately dismissing it from the watch stopped the phone's alarm too.


My last idea is to buy a wired lightning connector keyboard to plug in direct to the phone and hope that I can type in a password or navigate more than it's letting me now.


This is all very strange!! Does anybody have any ideas?? (Oh and the phone has the original OEM screen, never opened/dropped/modified, and it's plenty warm (responds to touch everywhere but can't continue), not that this should be an issue anymore after iOS 11.2.1 I believe)

iPhone X, iOS 11.4

Posted on Jun 4, 2018 2:44 PM

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2 replies

Jun 6, 2018 7:56 AM in response to Apollo_316

If setting up as new works and restoring from backup doesn't, it means that the backups are somehow possibly corrupt. I would continue with what works (setting up as new) and then go to the app store click on your icon then purchase>not on this phone and get the ones you want. iCloud should automatically download everything stored to it once you sign into your ID.

Jun 6, 2018 8:04 AM in response to askbarnabas

Sadly, you were correct. I was quite reluctant to believe it though (dug in like a tic, if you will). Ultimately, I purchased an iPhone 8 and restored the same backup to it, which caused the same problem. This was what convinced me I truly have a bad backup, though I really should have come to that conclusion days (and $934) ago.


The backup was a tremendous loss to me because I choose not to use iCloud backups and instead opt to make my own encrypted backups, which I archive by date and iOS version on an external drive. The last backup I had was February, which worked great, fortunately. I'm not sure what happened or how the corruption started, but there was no way around the phone freezing on that setup screen in my previous post.


From here I'll have to try a 3rd party backup extractor to see if I can at least get any of my vacation photos out of the phone (again, I just don't like the idea of my stuff being on someone elses server, though it does help knowing how much Apple does to try and protect our privacy.)


Thank you for your help and quick reply, I really appreciate you taking the time out of your day for me.


Thanks!

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iPhone X iOS11.4 stuck after restoring backup

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