CarPlay does not recognize phone

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Level 1

10 points

CarPlay does not recognize phone

i got a new 2018 Chevy Colorado and have a iPhone 6s+ (11.4). the car does recognize the phone when connected via USB. My wifes phone (6+) connects is recognized via CarPlay with no problem. My phone has connected to CarPlay in other cars before.

Bluetooth does connect, but it’s not a wireless CarPlay system.

i have tried:

-multiple cables (including apple cable)

-resetting the iPhone

-resetting the radio to factory default

-updating the radio software (it is up to date)

-holding the power button down on the phone (someone suggested this would ‘clear cache’) until the power off screen closes

-updating my iPhone

only thing I have yet to try is my phone today ((as itnwork d fine in the past inother cars) to connect to CarPlay in a different automobile.

any suggestions?

Posted on Jun 5, 2018 1:47 PM

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Answer 1

Max_Weygant Author

Level 1

10 points

Jun 6, 2018 7:31 PM in response to CarlAVII

Thanks- I’ve tried all these suggestions to no avail. The car has a button to update the radio which says it’s up to date.

My wife’s phone is also at iOS 11.

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Answer 2

CarlAVII

Community Specialist

Jun 6, 2018 5:25 PM in response to Max_Weygant

Hello Max_Weygant,

Thanks for asking the Apple Support Communities for help with Connection your iPhone to your car stereo. I understand how important it is to have this connection working properly for your safety while driving and will be happy to offer some things to check.

I would like to recommend these two help articles:

1. Get help connecting your iPhone, iPad, or iPod touch with your car stereo

2. Set up CarPlay to use with your iPhone

The first article has options to try depending if you are connected via bluetooth, a USB connection, or through CarPlay. The second article is specifically for CarPlay. There are many good troubleshooting steps provided in both articles. Also, you mention that your wife's phone works. It is an older device, but you do not mention what iOS version she is running. There is also a step to help you check if the 2018 Chevy Colorado car stereo needs an update to work with your newer device or the newer iOS 11.4 version, and states:

6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

Thanks again and have a great rest of your day.

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CarPlay does not recognize phone

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