CarPlay skips playing music

I have this same issue on a 2018 Crosstrek. Took it to dealer; they updated the Starlink software, and problem is still there: "skipping" - or a slight hiccup - every couple of minutes. Carplay problem persists regardless of cable type, Apple certified or not, and regardless of iPhone type. Still searching for solutions.

chadstur19 wrote:

I'm in California and see 1.18.38.50 as the latest available update. I assume that version does not include the fix since it was published 4/4/19 (see attached screen shot).

Can map/head unit updates be downloaded/installed via the car's wifi connection? I've never installed an update yet.

https://discussions.apple.com/content/attachment/3f8a6f6f-b776-46c5-985c-615fced6804c

Yep, if you have the head unit with navigation (i.e., TomTom), it can be updated at home (USB or Wi-Fi), or at a dealership. Navigation maps are only a few hundred MB but the firmware for the head unit itself is several GB so you'll likely want to go the USB route when updating.

On 11/15/19 Subaru put out updated Starlink software. I installed it on my 2019 Crosstrek and it took care of the skipping problem.

This update specifically addresses the following:

1. General stability and reliability improvements
2. AM/FM station presets becoming lost and replaced by “Hold”
3. Static or “noise” when listening to AM radio stations
4. Loss of downloaded Phone Contact list information
5. Music “skipping” concerns when using CarPlay
6. Music not playing automatically when connecting a USB device

I'm in California and see 1.18.38.50 as the latest available update. I assume that version does not include the fix since it was published 4/4/19 (see attached screen shot).

Can map/head unit updates be downloaded/installed via the car's wifi connection? I've never installed an update yet.

I am still experiencing this issue on my 01/17-build Subaru Impreza as well, and it only happens when I am using Carplay, connected via lightning cable, not bluetooth. I've had three software updates on the headunit to no avail. This has happened on iOS 10 and 11, with multiple cables. It's like a 1/4-second audio skip every 1-3 minutes while playing music. It's really aggravating.

I have the same problem with CarPlay in my Audi Q7. Keeps “skipping” intermittently. Have tried resetting both the car and phone to factory settings, different cables, different phone etc without success. Super annoying! How about a fix?

What iPhone do you have? 6Plus, 8Plus or X, when I was using the 6Plus my car play don't even see the device, if I'm lucky I could get into the menu but super slow... than I decide to upgrade to iPhone 8Plus and the X Now my car play is super responsive on everything, smooth and no glitches.

I remember I spoke with Apple Senior advisor in regard the CarPlay with my iPhone 8Plus the advisor just change the subject on me and lead me to another point, than I drive my 2018 Honda back to the dealer than they replace my entire infotainment system they remove the whole TABLET from my dashboard and also they replace all the USB Connector from my vehicle and upgrade their firmware, it seems ok for now but who knows maybe APPLE every time they upgrade the iOS there is a problem.

Same issues in 2018 Jeep Grand Cherokee. I hd Attempted my own post on the issue because it really does not appear to be car specific - obviously an iOS issue,.. apple removed my post

Anyone know anything about eta of this getting fixed ?

I had a loaner 2018 Audi A6 and it did the same thing. This seems to be an iPhone issue and not a car firmware issue. What seems to help is closing all apps prior to reconnecting. Disappointing to have this problem.

ok I have not tried this yet but,. there may be a work around that works here. I read another post and some guy said he removed the phone from bluetooth on the car and then CarPlay worked great, no audio problems. so it is an apparent issue between bluetooth and CarPlay playing nicely together??? I will try this tomorrow,. but if anyone tries and it works ,. please post.

Well, I unpaired my iPhone X and while the skips may have decreased in frequency, it didn't eliminated them.

The advantages of having my iPhone paired greatly outweighs the reduction in skips.

If it eliminated them, that would be a whole 'nother ball game.

Today, on 2018 grand Cherokee, my settings on the head unit allowed me to uncheck “enable car play “ which made it so I could listen to music off the iPhone through the lightning cable to usb ,. And No skipping, no stuttering, etc. btw Bluetooth was also left on.

So ,.. apple corp,.. wth!! Why is there not a fix for this CarPlay issue. ? It could not be clearer the problem is CarPlay and/or iO.

Hi All,

I too have a 2018 Crosstrek Limited and an iPhone X. Same issue, random, intermittent audio skips when playing music via CarPlay. Connected via USB, with Bluetooth off. I too just had my car serviced and received the latest update. It didn’t fix it.

Turning off both WIFI and Bluetooth in the car helped reduce the frequency of the skips, but they are still present. As well as random moments when CarPlay doesn’t start. The phone will charge, but somehow CarPlay simply doesn’t enable until power cycling the vehicle.