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How to enable a disabled iPhone?

how can i enable my disabled phone as i have data thats important in my phone. is there any way i can enable it please help?


[Re-Titled by Moderator]

Posted on Jun 8, 2018 10:21 AM

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Question marked as Top-ranking reply

Posted on Jun 10, 2021 4:55 PM

This is not a chat, it is a user-to-user technical support forum. All questions here are answered by volunteer users. You will get an answer when another user thinks they might be able to help you. Additionally, you didn’t start with a new post; you tagged on to a 3 year old thread with 51 pages, that contains 750 posts before your posts. It is only by luck that I saw your post.


It isn’t clear whether you have a disabled phone or whether you have a disabled account, or both. So here are all of the possible answers:


If your phone is disabled See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️




If it is your Apple ID that is disabled, click the link below that most closely matches the disabled message:


1,014 replies

Aug 5, 2020 10:42 AM in response to muss1987

No, your only option is to restore to factory settings if you don’t have a backup.

Are you sure you didn’t do ANY of these ways of preserving photos?

  • iCloud photo sync
  • iCloud backup
  • iTunes backup
  • Transfer your photos to your computer via USB cable
  • Apple Photo Stream
  • Sync to Google Photos
  • Sync to some other photo archiving service such as Shutterfly
  • Sync to Dropbox
  • Sync to box.com
  • Sync to Microsoft OneDrive
  • Sync to Amazon Photos
  • back up to Livedrive
  • Backup to any other backup or archiving service

If the answer is no to all of the above your photos are gone forever.

Apr 14, 2021 9:23 PM in response to tehemiah

. Connect your phone to a computer use iTunes to restore

. If you have a 6S and below hold the power and home button for 15 secs.

. For iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.

. iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.

. If the screen show a compute and a lightning cable and a link saying, Apple support/restore that means your phone is on restore mode

. The PC should prompt a message on iTunes saying, do you wanna restore or update or cancel process press restore.

. Very soon your phone is on the way to restore.

Note: I am sorry to send a long composition like message as I don’t know which iPhone model you have. :(

Feb 6, 2019 7:07 PM in response to 1026cookie

You cannot. You can use iTunes to restore it as a new device, which means erasing it, which will reset the passcode. That is the only solution for a disabled iOS device.


If you have an up to date backup in iCloud or iTunes, you can subsequently restore that backup. If you don’t have an up to date backup, you are going to lose data - there is no way around that reality.

Apr 13, 2019 8:46 AM in response to Liza81

Liza81 wrote:

My iphone app was locked bacause of mg billings for my apps. I want to make my payment for my game app. How can i pay? Please help me. Tnx

This has nothing to do with a phone being disabled. While I would normally say to start your own thread to ask the question and wait for an answer, it is easier to tell you to contact iTunes support.

Jul 31, 2019 3:26 PM in response to MuneeraAziz

I am trying to read the answers here as i have this problem too (been trying to solve last 2 and half hours grrrrrrr) and some answers say to click on thread/link above - then i cant see no bloody link above or whatever!


I failed to unlock my iphone 6's passcode lastnight then after trying it unsuccessfully all day my phone's now completely disabled! Have installed both itunes and icloud on my sons laptop and managed to sign in both correctly (i seem to have two apple id accounts though so not sure which is currently correct for my device), but icloud is failing to locate my device saying it is 'offline'.


I have tried following instructions to switch device off then holding down 'home' button connect to usb to laptop at same time but same screen appears when re-started saying 'iphone is disabled', 'connect to itunes' - i keep doing to no avail....help!!!

Aug 31, 2019 1:55 PM in response to Lawrence Finch

Lawrence Finch wrote:

It is so sad that some people don't use any of the sync and backup features that Apple provides, then blame Apple for their negligence. What ever happened to personal responsibility?

It went out the window when we started giving kids 'participation trophies' just for showing up and stopped recognizing actual achievements because those who didn't 'win' had their feelings hurt.

How to enable a disabled iPhone?

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