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iTunes Crashes during restore/update

Hello Everyone,

I'm hoping someone may be able to help me - I've been going crazy over the last couple of days trying to get my iPhone X out of recovery mode.

I have tried restoring it using iTunes and iTunes keeps crashing during the firmware update portion of the download (literally like 90% complete)...and I'm stuck in this perpetual loop where it crashes...then my phone prompts me to connect to iTunes to recover...iTunes crashes...then my phone prompts me to connect to iTunes to recover.

I have completely wiped my macbook pro...re-installed the OS as well as the iTunes update....nothing iTunes continues to crash over and over again.

Any other assistance would be greatly appreciated - I would most definitely settle for even going back to a version of my phone from a week ago!

Thank you!

Posted on Jun 8, 2018 5:24 PM

Top-ranking reply

jeremy_v

Community Specialist

Posted on Jun 10, 2018 3:10 PM

Hello MdiddyAJ23Fan,

Thank you for using Apple Support Communities.

I understand that you are having an issue with completing a restore of your iPhone. I would start with the information and steps in the following support article:

If you can't update or restore your iPhone, iPad, or iPod touch

If the steps in this article doesn't help, then you will want to use the provided link to contact Apple Support.

Best regards.

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iTunes Crashes during restore/update

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