Icon blank upper right, open network prefs, try to click button to TURN WIFI ON, nothing happens.
Tried from Network Prefs Settings: Make Service Inactive (lower left gear setting), then deleting WiFi, unplugging Airport Express, replugging in, re-add in WIFI, still nothing works. (Think this possibly began after last OS update to 10.13.5 on 6/1, but not sure.)
iMac, macOS High Sierra (10.13.5)
Try resetting the SMC.
Also, please run the diagnostic tool Etrecheck and post its report here, so we have a little more info about your setup. There could be a software conflict with some third party software, and the report is the way we can have a chance to figure that out.
Try resetting NVRAM.
If that doesn't fix it, restart in Safe Mode and see if you can turn Wifi on whilst in Safe Mode. Then restart normally and see if it is working.
The "two antivirus" are ClamXav and MalwareBytes.
Anyway are you thinking AV or Malwarebytes could be a cause for not being able to turn Wi-Fi on?
Yes.
Try uninstalling them.
Besides the antivirus problem, you may want to take a look into the very old kernel extensions (some dating as far back as 10.4).
One big indication that they are old is that they have installed inside /System/Library, which has been a forbidden location for a few versions of the OS.
/System/Library/Extensions
[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)
[Loaded] ElmediaPlayer.kext (1.0 - SDK 10.4)
[Not Loaded] IOMissingSyncMassStorage.kext (6.0.4)
[Not Loaded] Missing Sync Classic Seize.kext (1.0.0)
[Not Loaded] HotSync Classic Seize.kext (3.2.1)
Soundflower is great and very useful, but there are more recent versions. I have 2.0b2 running fine, and hoping it will still work in Mojave.
Elmedia Player... I doubt this still works in recent versions of the OS. It was an interesting application back in the day, IIRC. The other ones I do not recognize, but seem to be related to old devices.
Disconnect from Ethernet as a test. Move your Wifi network to the top of the list. Reboot your computer to see if Wifi connects or will turn on.
I see 4 networks in your list, two above the WiFi and the Ethernet network is connected, so I don't know why you say it is the only one. So you are saying you removed all networks from your list and the Wifi still would not turn on? If so, take your computer to an authorized service center for evaluation.
Did SMC, no change. Here's EtreCheck report..re first part "two antivirus" ...the only second one I think is on my connected external drive where I do backups to, so it's prob in a backup. I don't remember any other? Re not having TM auto backups set, I have cal reminder to do once a week. Don't want to have on all the time.
A couple wks ago I called Frontier (my Internet server), and they said I couldn't be running both ethernet and wifi, which is weird, as I ran both in past without any problem. Anyway, making ethernet inactive didn't help re turning wifi on.
----EtreCk:
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-14 10:12:49
Download EtreCheck from https://etrecheck.com
Runtime: 2:32
Performance: Excellent
Problem: Other problem
Description:
WIFI won’t turn on.
Major Issues:
Anything that appears on this list needs immediate attention.
More than one antivirus app - This machine has multiple antivirus apps installed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Time Machine auto backup disabled - Time Machine auto backups are disabled.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (Retina 4K, 21.5-inch, 2017)
iMac Model: iMac18,2
1 3.4 GHz Intel Core i5 (i5-7500) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR4 2400 ok
BANK 1/DIMM0 - 4 GB DDR4 2400 ok
Video Information:
Radeon Pro 560 - VRAM: 4096 MB
iMac
Drives:
disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 999.35 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x2 NVM Express
disk1s1 - EFI [EFI] 315 MB
disk1s2 [Core Storage Container] 27.55 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB
disk1s3 - B*******X [Recovery] 134 MB
disk3 - Western Digital My Book 25EE 4.00 TB
External USB 5 Gbit/s
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 - W******************p (Journaled HFS+) 1.50 TB
disk3s3 - M*****c (Journaled HFS+) 1.00 TB
disk3s4 - S**********************x (Journaled HFS+) 1.50 TB
Mounted Volumes:
disk2 - Macintosh HD [Fusion Drive] 1.03 TB (750.85 GB free)
Journaled HFS+
Mount point: /
disk3s2 - W******************p 1.50 TB (1.11 TB free)
Journaled HFS+
Mount point: /Volumes/W******************p
disk3s3 - M*****c 1.00 TB (1.00 TB free)
Journaled HFS+
Mount point: /Volumes/M*****c
disk3s4 - S**********************x 1.50 TB (1.43 TB free)
Journaled HFS+
Mount point: /Volumes/S**********************x
Network:
Interface en0: Ethernet
One IPv4 address
Interface en1: Wi-Fi
Interface en6: iPhone
Interface en5: iPad
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.5 (17F77)
Time since boot: About a day
System Load: 1.75 (1 min ago) 1.76 (5 min ago) 1.65 (15 min ago)
Security:
System
Status
Gatekeeper
Mac App Store and identified developers
System Integrity Protection
Enabled
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.shirtpocket.backupbytime.plist
Executable: /usr/bin/osascript ~/Library/Application Support/SuperDuper!/Scheduled Copies/Backup by Time.scpt
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.eltima.ElmediaPlayer.daemon.plist
Executable: /Library/Application Support/ElmediaPlayer/empdaemon
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
52 32-bit apps
Kernel Extensions:
/Library/Extensions
[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.3 - SDK 10.13)
/System/Library/Extensions
[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)
[Loaded] ElmediaPlayer.kext (1.0 - SDK 10.4)
[Not Loaded] IOMissingSyncMassStorage.kext (6.0.4)
[Not Loaded] Missing Sync Classic Seize.kext (1.0.0)
[Not Loaded] HotSync Classic Seize.kext (3.2.1)
System Launch Agents:
[Not Loaded]
8 Apple tasks
[Loaded]
162 Apple tasks
[Running]
122 Apple tasks
[Other]
One Apple task
System Launch Daemons:
[Not Loaded]
38 Apple tasks
[Loaded]
175 Apple tasks
[Running]
123 Apple tasks
Launch Agents:
[Loaded]
com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-06-13)
[Loaded]
com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded]
com.oracle.java.Java-Updater.plist (? ada89d00 - installed 2018-03-28)
[Other]
com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running]
com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-05-22)
Launch Daemons:
[Loaded]
com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running]
com.eltima.ElmediaPlayer.daemon.plist (? 5fc87722 - installed 2011-09-06)
[Running]
com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Loaded]
com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-06-13)
[Loaded]
uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2018-04-16)
[Loaded]
com.timesoftware.timemachineeditor.helper.plist (? 71a10c29 - installed 2013-03-30)
[Loaded]
com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-29)
[Loaded]
com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-01-31)
[Running]
com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Loaded]
com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded]
com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded]
com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
[Running]
com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-03-30)
[Loaded]
com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Loaded]
uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-09-19)
[Loaded]
com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Loaded]
com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-09-02)
User Launch Agents:
[Other]
com.myheritage.familytreebuilder.checkupdates.plist (? 0 - installed 2016-05-26)
[Loaded]
uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2018-05-23)
[Loaded]
com.shirtpocket.backupbytime.plist (? 0 - installed 2018-06-11)
[Running]
com.hp.devicemonitor.plist (HP Inc. - installed 2018-06-13)
[Running]
com.apple.SafariBookmarksSyncer.plist (? 0 - installed 2010-07-24)
[Loaded]
uk.co.canimaansoftware.clamxav.freshclam.plist (Mark Allan - installed 2018-04-13)
[Other]
com.adobe.ARM.***.plist (? 0 - installed 2017-08-16)
[Loaded]
uk.co.canimaansoftware.clamxav.clamscan.plist (Mark Allan - installed 2018-04-13)
User Login Items:
Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2018-04-24)
(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
ClamXav Sentry Application (Mark Allan - installed 2018-04-16)
(/Applications/ClamXAV.app/Contents/Resources/ClamXav Sentry.app)
HP Device Monitor SMLoginItem (HP Inc. - installed 2017-10-31)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
1Password Launcher SMLoginItem (AgileBits Inc. - installed 2018-06-07)
(/Applications/1Password/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app)
LoginItemHelper SMLoginItem (Mac App Store - installed 2016-09-27)
(/Applications/Screenshot Plus.app/Contents/Library/LoginItems/LoginItemHelper.app)
1Password Extension Helper SMLoginItem (AgileBits Inc. - installed 2018-06-07)
(/Applications/1Password/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app)
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25)
Flash Player: 30.0.0.113 (installed 2018-06-07)
AdobePDFViewer: 18.011.20038 (installed 2018-02-25)
Unity Web Player: UnityPlayer version 5.3.6f1 (installed 2016-07-28)
WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
iPhotoPhotocast: 7.0 (installed 2013-04-22)
PepperFlashPlayer: 30.0.0.113 (installed 2018-06-07)
RealPlayer Plugin: (installed 2010-07-17)
RL Secure Plug-In Layer: (installed 2016-03-21)
PDEPrint: 2.0 (installed 2009-10-17)
PDF Browser Plugin: 2.2.3 (installed 2010-07-17)
FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-07)
QuickTime Plugin: 7.7.3 (installed 2018-06-01)
Yahoo! Installer 3: 1.0.128 (installed 2008-04-29)
Silverlight: 5.1.50428.0 (installed 2016-07-02)
Google Earth Web Plug-in: 7.1 (installed 2015-08-21)
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-05-05)
SharePointBrowserPlugin: 14.7.7 (installed 2017-09-19)
o1dbrowserplugin: 5.41.3.0 (installed 2016-06-16)
JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-05-15)
OfficeLiveBrowserPlugin: 12.2.6 (installed 2010-09-14)
User Internet Plug-ins:
QuickTime Plugin: 7.7.1 (installed 2013-03-17)
UploadManager:
ContentManager:
RocketEngine:
Safari Extensions:
1Password.safariextz - AgileBits - https://agilebits.com/onepassword (installed 2017-11-09)
Ixquick HTTPS.safariextz - Surfboard B.V. - https://ixquick.com (installed 2016-06-19)
3rd Party Preference Panes:
Flash Player (installed 2018-06-01)
Flip4Mac WMV (installed 2013-03-29)
Java (installed 2018-05-15)
MacFUSE (installed 2010-12-28)
MagicPrefs (installed 2011-07-29)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: No
Volumes being backed up:
Macintosh HD: Disk size: 1.03 TB - Disk used: 275.13 GB
Destinations:
W******************p [Local] (Last used)
Total size: 1.50 TB
Total number of backups: 29
Oldest backup: 2017-11-10 21:25:20
Last backup: 2018-06-08 12:53:23
Top Processes by CPU:
Process (count)
Source
% of CPU
Location
WindowServer
Apple
5
MoreClocks
?
2
/Applications/MoreClocks.app
firefox
?
1
/Applications/Firefox.app
kernel_task
Apple
1
Fitbit Connect Menubar Helper
Fitbit, Inc.
1
Top Processes by Memory:
Process (count)
Source
RAM usage
Location
kernel_task
Apple
966 MB
plugin-container (4)
?
629 MB
/Applications/Firefox.app
firefox
?
554 MB
/Applications/Firefox.app
clamd
Mark Allan
346 MB
mdworker (13)
Apple
263 MB
Top Processes by Network Use:
Process
Source
Input
Output
Location
Apple
663 KB
67 KB
mDNSResponder
Apple
493 KB
165 KB
Messenger
Rasmus Andersson
18 KB
23 KB
apsd
Apple
28 KB
8 KB
Notes
Apple
19 KB
9 KB
Top Processes by Energy Use:
Process (count)
Source
Energy (0-100)
Location
spindump
Apple
4
WindowServer
Apple
2
firefox
?
2
/Applications/Firefox.app
HP Device Monitor
HP Inc.
1
MoreClocks
?
1
/Applications/MoreClocks.app
Virtual Memory Information:
Available RAM
1.96 GB
Free RAM
23 MB
Used RAM
6.04 GB
Cached files
1.94 GB
Swap Used
476 MB
Software Installs (past 30 days):
Name
Version
Install Date
Java 8 Update 171
1.0
2018-05-15
Adobe Acrobat Reader DC (18.011.20040)
18.011.20040
2018-05-15
SuperDuper!
3.1.7
2018-05-22
iTunes
12.7.5
2018-05-29
Adobe Flash Player
30.0.0.113
2018-06-07
Adobe Pepper Flash Player
30.0.0.113
2018-06-07
Microsoft Word for Mac
16.14.18061000
2018-06-12
Microsoft Excel for Mac
16.14.18061000
2018-06-12
Microsoft AutoUpdate
4.0.18061000
2018-06-13
Clean up:
~/Library/LaunchAgents/com.myheritage.familytreebuilder.checkupdates.plist
com.myheritage.familytreebuilder.checkupdates
Executable not found
~/Library/LaunchAgents/com.adobe.ARM.***.plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
Executable not found
Diagnostics Information (past 7 days):
2018-06-11 17:01:47 sessionlogoutd Crash (4 times)
/System/Library/CoreServices/sessionlogoutd
End of report
Strgzr wrote:
What about the other question?
Not sure what that was. Do you mean how to locate ClamXav?
A quick google search tells me it comes with an uninstaller ("Remover").
If that is unavailable, there appear to also be instructions on how to remove it manually.
Anyway, the Etrecheck report already points to where at least part of it is.
I deleted those remnant files and re-ran EtreCk and that finally has no more "major issues" nor antivirus showing-tks; end result still can't turn on Wifi. Do you think any of those "minor issues" would really make a diff re being able to turn on Wifi or not?
Guess will see what Genius bar ppl say next week-maybe hardware prob? Tks for all your, Luis, and Bob's help 'tho!
-----Last EtreCheck rpt:
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-15 14:32:10
Download EtreCheck from https://etrecheck.com
Runtime: 2:23
Performance: Excellent
Problem: Other problem
Description:
Can’t Turn On WiFi
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing - There have been numerous app crashes.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (Retina 4K, 21.5-inch, 2017)
iMac Model: iMac18,2
1 3.4 GHz Intel Core i5 (i5-7500) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR4 2400 ok
BANK 1/DIMM0 - 4 GB DDR4 2400 ok
Video Information:
Radeon Pro 560 - VRAM: 4096 MB
iMac
Drives:
disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 999.35 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB
disk0s3 - Recovery HD [Recovery] 650 MB
disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x2 NVM Express
disk1s1 - EFI [EFI] 315 MB
disk1s2 [Core Storage Container] 27.55 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB
disk1s3 - B*******X [Recovery] 134 MB
disk3 - Western Digital My Book 25EE 4.00 TB
External USB 5 Gbit/s
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 - W******************p (Journaled HFS+) 1.50 TB
disk3s3 - M*****c (Journaled HFS+) 1.00 TB
disk3s4 - S**********************x (Journaled HFS+) 1.50 TB
Mounted Volumes:
disk2 - Macintosh HD [Fusion Drive] 1.03 TB (754.87 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en6: iPhone
Interface en0: Ethernet
One IPv4 address
Interface en1: Wi-Fi
Interface en5: iPad
System Software:
macOS High Sierra 10.13.5 (17F77)
Time since boot: About 2 hours
System Load: 2.02 (1 min ago) 1.76 (5 min ago) 1.87 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.shirtpocket.backupbytime.plist
Executable: /usr/bin/osascript ~/Library/Application Support/SuperDuper!/Scheduled Copies/Backup by Time.scpt
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
16 32-bit apps
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 174 Apple tasks |
| [Running] | 110 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 38 Apple tasks |
| [Loaded] | 179 Apple tasks |
| [Running] | 119 Apple tasks |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-06-13) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Not Loaded] | com.oracle.java.Java-Updater.plist (? 0 - installed ) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-06-13) |
| [Loaded] | com.timesoftware.timemachineeditor.helper.plist (? 71a10c29 - installed 2013-03-30) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-29) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
| [Not Loaded] | com.oracle.java.Helper-Tool.plist (? 0 - installed ) |
| [Running] | com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-03-30) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-09-02) |
User Launch Agents:
| [Loaded] | com.shirtpocket.backupbytime.plist (? 0 - installed 2018-06-15) |
| [Running] | com.hp.devicemonitor.plist (HP Inc. - installed 2018-06-15) |
User Login Items:
Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2018-04-24)
(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
LoginItemHelper SMLoginItem (Mac App Store - installed 2016-09-27)
(/Applications/Screenshot Plus.app/Contents/Library/LoginItems/LoginItemHelper.app)
1Password Launcher SMLoginItem (AgileBits Inc. - installed 2018-06-07)
(/Applications/1Password/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app)
HP Device Monitor SMLoginItem (Hewlett Packard - installed 2016-09-26)
(/Library/Printers/OLD--hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0 /Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
1Password Extension Helper SMLoginItem (AgileBits Inc. - installed 2018-06-07)
(/Applications/1Password/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app)
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25)
Flash Player: 30.0.0.113 (installed 2018-06-07)
AdobePDFViewer: 18.011.20038 (installed 2018-02-25)
Unity Web Player: UnityPlayer version 5.3.6f1 (installed 2016-07-28)
WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
iPhotoPhotocast: 7.0 (installed 2013-04-22)
PepperFlashPlayer: 30.0.0.113 (installed 2018-06-07)
RealPlayer Plugin: (installed 2010-07-17)
RL Secure Plug-In Layer: (installed 2016-03-21)
PDEPrint: 2.0 (installed 2009-10-17)
PDF Browser Plugin: 2.2.3 (installed 2010-07-17)
FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-07)
QuickTime Plugin: 7.7.3 (installed 2018-06-01)
Yahoo! Installer 3: 1.0.128 (installed 2008-04-29)
Silverlight: 5.1.50428.0 (installed 2016-07-02)
Google Earth Web Plug-in: 7.1 (installed 2015-08-21)
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-05-05)
SharePointBrowserPlugin: 14.7.7 (installed 2017-09-19)
o1dbrowserplugin: 5.41.3.0 (installed 2016-06-16)
OfficeLiveBrowserPlugin: 12.2.6 (installed 2010-09-14)
User Internet Plug-ins:
QuickTime Plugin: 7.7.1 (installed 2013-03-17)
UploadManager:
ContentManager:
RocketEngine:
Safari Extensions:
| 1Password.safariextz - AgileBits - https://agilebits.com/onepassword (installed 2017-11-09) |
| Ixquick HTTPS.safariextz - Surfboard B.V. - https://ixquick.com (installed 2016-06-19) |
3rd Party Preference Panes:
Flash Player (installed 2018-06-01)
Flip4Mac WMV (installed 2013-03-29)
MacFUSE (installed 2010-12-28)
MagicPrefs (installed 2011-07-29)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 1.03 TB - Disk used: 271.11 GB
Destinations:
W******************p [Local] (Last used)
Total size: 1.50 TB
Total number of backups: 32
Oldest backup: 2017-11-10 21:25:20
Last backup: 2018-06-15 11:40:10
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| WindowServer | Apple | 3 | |
| plugin-container (3) | ? | 3 | /Applications/Firefox.app |
| firefox | ? | 2 | /Applications/Firefox.app |
| MoreClocks | ? | 2 | /Applications/MoreClocks.app |
| kernel_task | Apple | 1 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 978 MB | |
| plugin-container (3) | ? | 752 MB | /Applications/Firefox.app |
| firefox | ? | 523 MB | /Applications/Firefox.app |
| Messages | Apple | 348 MB | |
| mdworker (12) | Apple | 324 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| firefox | ? | 853 KB | 260 KB | /Applications/Firefox.app |
| Apple | 334 KB | 114 KB | ||
| mDNSResponder | Apple | 181 KB | 94 KB | |
| apsd | Apple | 18 KB | 29 KB | |
| netbiosd | Apple | 2 KB | 1 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 1 | |
| plugin-container (3) | ? | 1 | /Applications/Firefox.app |
| HP Device Monitor | HP Inc. | 1 | |
| MoreClocks | ? | 1 | /Applications/MoreClocks.app |
| firefox | ? | 1 | /Applications/Firefox.app |
Virtual Memory Information:
| Available RAM | 2.16 GB |
| Free RAM | 24 MB |
| Used RAM | 5.84 GB |
| Cached files | 2.14 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| SuperDuper! | 3.1.7 | 2018-05-22 |
| iTunes | 12.7.5 | 2018-05-29 |
| Adobe Flash Player | 30.0.0.113 | 2018-06-07 |
| Adobe Pepper Flash Player | 30.0.0.113 | 2018-06-07 |
| Microsoft AutoUpdate | 4.0.18061000 | 2018-06-13 |
| Microsoft Excel for Mac | 16.14.18061302 | 2018-06-14 |
| Microsoft Word for Mac | 16.14.18061302 | 2018-06-14 |
| ClamXav Scanning Engine Remover | 1.1 | 2018-06-15 |
| Malwarebytes for Mac | 2018-06-15 | |
| "Malwarebytes for Mac Uninstaller" | 1.0 | 2018-06-15 |
Diagnostics Information (past 7 days):
2018-06-15 11:42:39 AppZapper.app Crash (2 times)
/Applications/AppZapper.app
objc_msgSend() selector name: invalidate |
2018-06-15 11:34:35 SecurityAgent Crash
/System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAg ent.bundle/Contents/MacOS/SecurityAgent
Assertion failed: (currentEntry->observable==inObservable && [currentEntry->triggerKeyOrKeys isEqual:inTriggerKeyOrKeys] && (!moreParameters->onlyObservanceToMatchOrNil || (currentEntry->observance==moreParameters->onlyObservanceToMatchOrNil))), function NSKeyValuePopPendingNotificationPerThread, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/Foundation/Foundation-1452.23/F oundation/EO.subproj/NSKeyValueObserving.m, line 954. |
2018-06-11 17:01:47 sessionlogoutd Crash (4 times)
/System/Library/CoreServices/sessionlogoutd
End of report
I meant service center. I put my fingers in gear before my mind was engaged. Sorry.
SIP = About System Integrity Protection on your Mac - Apple Support
Luis can you please remind me how to reset NVRAM. I just noticed that AFTER trying booting in safe mode (holding down shift key), and the safe mode didn't work, and I even tried while in safe mode to delete and reinstall wifi there.
Luis, it didn't work. Couldn't turn it on when in Safe Mode, even after resetting NVRAM. I tried again while in SAFE in this order: (Network Prefs)Make service inactive(from gear menu), delete wifi, unplug airport express, wait few mins, replug AE, re-add WiFi, saw message: "Switching WiFi power will cause any unsaved changes to be lost. Would you like to apply your changes before switching WiFi power"...and had choice to "Don't Apply, Cancel, or Apply". A few days ago when this popped up I hit "APPLY", so tho't I'd try "Don't Apply", but message popped back again-it wouldn't let me NOT APPLY, so chose APPLY, and tried hitting TURN ON WIFI and nothing happens still when hit that button it won't turn on. (Note, I had Network Prefs ON, and tried to turn on from there, not from this pic of top menu bar.)
P.S. This newer iMac (2017) doesn't have startup sound, so during resetting NVRAM the only way I could tell something was happening, was by very minute changes in color of screen- when off was completely black, and during startup was such a dark blue could barely tell the difference in that and the black. I waited for 20sec as it says, so tried to notice it changing twice from black to blue and repeated, so I GUESS the NVRAM worked. I didn't see any difference in screen resolution, sound, date,etc after- same settings, which I tho't might be changed back to original settings.
[A second change from last iMac to this iMac is after putting into SLEEP, hitting any key on keyboard would awake, but no keyboard keys wake it, and now I have to quickly touch the on/off button on back of screen to bring out of sleep. I wondered if this means something else not right, or poss why NVRAM not show better that something is happening during?]
I forgot about those others, I tried making all inactive to see if wifi would appear but it didn't. I was going to add a pic of all turned off, but can't connect here when ethernet off. Now connected and hitting "use advanced editor" won't pop up that place to add a pic. Anyway, didn't help.
Found editor after closed reply above and hit EDIT. 🙂
Paraphrasing Oscar Wilde... 😊
"Having one antivirus may be construed as a misfortune, having two would look like carelessness"
Most third party "antivirus" programs are useless and detrimental to your mac's well being.
They tend to conflict with the normal working of the OS, without adding any real protection. Uninstall them both and check.
Malwarebytes seems to be the most benign of this lot, and it does not really brand itself as an "antivirus". It can be used to remove stuff like adware, but there is no point in having it run constantly.
There is certainly malware for the mac, but of the social engineering type. There are no know viruses that affect the mac in the wild.
If you don't fall for phising emails, and avoid dodgy websites, keep your mac up to date and do not disable its own security features, you have no need for installing these things.
Of some it can be said that they are malware themselves.
Wifi icon BLANK-Can't turn on Wifi iMac
