Wifi icon BLANK-Can't turn on Wifi iMac

Icon blank upper right, open network prefs, try to click button to TURN WIFI ON, nothing happens.

Tried from Network Prefs Settings: Make Service Inactive (lower left gear setting), then deleting WiFi, unplugging Airport Express, replugging in, re-add in WIFI, still nothing works. (Think this possibly began after last OS update to 10.13.5 on 6/1, but not sure.User uploaded file)

iMac, macOS High Sierra (10.13.5)

Posted on Jun 13, 2018 9:49 AM

Reply
29 replies

Jun 15, 2018 11:58 AM in response to Luis Sequeira1

I uninstalled both and re-ran Entreck; then in case the "two antivirus" files it still finds is in my connected external drives (is it?), I ejected then, restarted computer, re-ran ECk, and it still finds two antivirus. I don't get it? When I click on "review" it takes me to "Launch agents" area...I don't see antivirus apps there, so a)why does it take me to "launch agents" and b)here's updated Eck report-what now please? (Tks for all your patient help Luis)

c)btw, I deleted all those other files you mentioned previously in /system/library/extensions

.....

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-15 11:47:22

Download EtreCheck from https://etrecheck.com

Runtime: 2:25

Performance: Excellent


Problem: Other problem


Major Issues:

Anything that appears on this list needs immediate attention.


More than one antivirus app - This machine has multiple antivirus apps installed.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps crashing - There have been numerous app crashes.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (Retina 4K, 21.5-inch, 2017)

iMac Model: iMac18,2

1 3.4 GHz Intel Core i5 (i5-7500) CPU: 4-core

8 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR4 2400 ok

BANK 1/DIMM0 - 4 GB DDR4 2400 ok


Video Information:

Radeon Pro 560 - VRAM: 4096 MB

iMac


Drives:

disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 999.35 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB

disk0s3 - Recovery HD (HFS+) [Recovery] 650 MB


disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x2 NVM Express

disk1s1 - EFI [EFI] 315 MB

disk1s2 [Core Storage Container] 27.55 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB

disk1s3 - B*******X [Recovery] 134 MB


disk3 - Western Digital My Book 25EE 4.00 TB

External USB 5 Gbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - W******************p (Journaled HFS+) 1.50 TB

disk3s3 - M*****c (Journaled HFS+) 1.00 TB

disk3s4 - S**********************x (Journaled HFS+) 1.50 TB


Mounted Volumes:

disk2 - Macintosh HD [Fusion Drive] 1.03 TB (754.92 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en6: iPhone

One IPv4 address

Interface en0: Ethernet

One IPv4 address

Interface en1: Wi-Fi

Interface en5: iPad


System Software:

macOS High Sierra 10.13.5 (17F77)

Time since boot: Less than an hour

System Load: 1.55 (1 min ago) 2.38 (5 min ago) 1.63 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.eltima.ElmediaPlayer.daemon.plist

Executable: /Library/Application Support/ElmediaPlayer/empdaemon

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/uk.co.canimaansoftware.clamxav.UninstallWatcher.plist

Executable: /usr/local/clamXav/bin/UninstallClamXav.app /usr/local/clamXav/bin/UninstallClamXav.app

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.shirtpocket.backupbytime.plist

Executable: /usr/bin/osascript ~/Library/Application Support/SuperDuper!/Scheduled Copies/Backup by Time.scpt

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

22 32-bit apps


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 182 Apple tasks
[Running] 102 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 38 Apple tasks
[Loaded] 185 Apple tasks
[Running] 113 Apple tasks


Launch Agents:

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-06-13)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded] com.oracle.java.Java-Updater.plist (? ada89d00 - installed 2018-03-28)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running] com.eltima.ElmediaPlayer.daemon.plist (? 5fc87722 - installed 2011-09-06)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-06-13)
[Loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2018-04-16)
[Loaded] com.timesoftware.timemachineeditor.helper.plist (? 71a10c29 - installed 2013-03-30)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-29)
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-01-31)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
[Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-03-30)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Loaded] uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-09-19)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-09-02)


User Launch Agents:

[Loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (? 0 - installed 2018-06-15)
[Loaded] com.shirtpocket.backupbytime.plist (? 0 - installed 2018-06-11)
[Running] com.hp.devicemonitor.plist (HP Inc. - installed 2018-06-15)


User Login Items:

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2018-04-24)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

LoginItemHelper SMLoginItem (Mac App Store - installed 2016-09-27)

(/Applications/Screenshot Plus.app/Contents/Library/LoginItems/LoginItemHelper.app)

1Password Launcher SMLoginItem (AgileBits Inc. - installed 2018-06-07)

(/Applications/1Password/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app)

HP Device Monitor SMLoginItem (HP Inc. - installed 2017-10-31)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

1Password Extension Helper SMLoginItem (AgileBits Inc. - installed 2018-06-07)

(/Applications/1Password/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25)

Flash Player: 30.0.0.113 (installed 2018-06-07)

AdobePDFViewer: 18.011.20038 (installed 2018-02-25)

Unity Web Player: UnityPlayer version 5.3.6f1 (installed 2016-07-28)

WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

iPhotoPhotocast: 7.0 (installed 2013-04-22)

PepperFlashPlayer: 30.0.0.113 (installed 2018-06-07)

RealPlayer Plugin: (installed 2010-07-17)

RL Secure Plug-In Layer: (installed 2016-03-21)

PDEPrint: 2.0 (installed 2009-10-17)

PDF Browser Plugin: 2.2.3 (installed 2010-07-17)

FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-07)

QuickTime Plugin: 7.7.3 (installed 2018-06-01)

Yahoo! Installer 3: 1.0.128 (installed 2008-04-29)

Silverlight: 5.1.50428.0 (installed 2016-07-02)

Google Earth Web Plug-in: 7.1 (installed 2015-08-21)

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-05-05)

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-19)

o1dbrowserplugin: 5.41.3.0 (installed 2016-06-16)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-05-15)

OfficeLiveBrowserPlugin: 12.2.6 (installed 2010-09-14)


User Internet Plug-ins:

QuickTime Plugin: 7.7.1 (installed 2013-03-17)

UploadManager:

ContentManager:

RocketEngine:


Safari Extensions:

1Password.safariextz - AgileBits - https://agilebits.com/onepassword (installed 2017-11-09)
Ixquick HTTPS.safariextz - Surfboard B.V. - https://ixquick.com (installed 2016-06-19)


3rd Party Preference Panes:

Flash Player (installed 2018-06-01)

Flip4Mac WMV (installed 2013-03-29)

Java (installed 2018-05-15)

MacFUSE (installed 2010-12-28)

MagicPrefs (installed 2011-07-29)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 1.03 TB - Disk used: 271.06 GB

Destinations:

W******************p [Local] (Last used)

Total size: 1.50 TB

Total number of backups: 32

Oldest backup: 2017-11-10 21:25:20

Last backup: 2018-06-15 11:40:10


Top Processes by CPU:

Process (count)Source% of CPULocation
WindowServerApple3
launchdApple1
kernel_taskApple1
HP Device MonitorHP Inc.1
Fitbit Connect Menubar HelperFitbit, Inc.0


Top Processes by Memory:

Process (count)SourceRAM usageLocation
kernel_taskApple919 MB
mds_storesApple176 MB
FinderApple132 MB
ReportCrash (2)Apple101 MB
DockApple89 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple51 KB33 KB
apsdApple12 KB14 KB
netbiosdApple522 B354 B
rapportdApple354 B355 B
kernel_taskApple0 B0 B


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
WindowServerApple2
HP Device MonitorHP Inc.1
Fitbit Connect Menubar HelperFitbit, Inc.0
launchservicesdApple0
launchdApple0


Virtual Memory Information:

Available RAM4.55 GB
Free RAM1.63 GB
Used RAM3.45 GB
Cached files2.93 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
SuperDuper!3.1.72018-05-22
iTunes12.7.52018-05-29
Adobe Flash Player30.0.0.1132018-06-07
Adobe Pepper Flash Player30.0.0.1132018-06-07
Microsoft AutoUpdate4.0.180610002018-06-13
Microsoft Excel for Mac16.14.180613022018-06-14
Microsoft Word for Mac16.14.180613022018-06-14
ClamXav Scanning Engine Remover1.12018-06-15
Malwarebytes for Mac2018-06-15
"Malwarebytes for Mac Uninstaller"1.02018-06-15


Diagnostics Information (past 7 days):

2018-06-15 11:42:39 AppZapper.app Crash (2 times)

/Applications/AppZapper.app

objc_msgSend() selector name: invalidate


2018-06-15 11:34:35 SecurityAgent Crash

/System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAg ent.bundle/Contents/MacOS/SecurityAgent

Assertion failed: (currentEntry->observable==inObservable && [currentEntry->triggerKeyOrKeys isEqual:inTriggerKeyOrKeys] && (!moreParameters->onlyObservanceToMatchOrNil || (currentEntry->observance==moreParameters->onlyObservanceToMatchOrNil))), function NSKeyValuePopPendingNotificationPerThread, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/Foundation/Foundation-1452.23/F oundation/EO.subproj/NSKeyValueObserving.m, line 954.


2018-06-11 17:01:47 sessionlogoutd Crash (4 times)

/System/Library/CoreServices/sessionlogoutd



End of report

Jun 15, 2018 2:13 PM in response to Strgzr

The report still shows at least remnants of both clamxav and malwarebytes.


Launchd: ~/Library/LaunchAgents/uk.co.canimaansoftware.clamxav.UninstallWatcher.plist

Executable: /usr/local/clamXav/bin/UninstallClamXav.app /usr/local/clamXav/bin/UninstallClamXav.app


[Loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2018-04-16)


[Loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (? 0 - installed 2018-06-15)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wifi icon BLANK-Can't turn on Wifi iMac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.