Airport Extreme Base Station version 7.6.9

Question

Airport Extreme Base Station version 7.6.9

After a power outage I had to reset and reinstall my Airport base station. I have no problem connecting to the internet on my Apple devices, but now cannot connect to the internet on non-apple products (Samsung Galaxy and Android phones). They show up as wireless clients in Airport Utility but they cannot connect to the internet. I performed a firmware update when I reinstalled the base station, and have run the diagnostics utility but nothing is working.

Any suggestions?

iMac, macOS High Sierra (10.13.5)

Posted on Jun 15, 2018 3:15 PM

Reply

Answer 1

Best reply

LaPastenague

Level 9

67,226 points

Jun 16, 2018 5:05 AM in response to denisefrombay village

I would downgrade the firmware.. reset to factory and start over.. KRACK is not a big issue on the router.. and the airports definitely suffered with the 7.6.9 firmware for some clients. It is firmware update on the phone that is more important.. if that doesn't work then make very sure your setup is

1. All names are short, no spaces pure alphanumeric. Max length 16 but bonus for <10.

2. Passwords also mixed case and numbers only. Can be longer if you feel the need.

3. Make sure you have valid gateway and DNS values on the phones.

Reply

Answer 2

Jun 15, 2018 7:29 PM in response to denisefrombay village

Did you upgrade the OS on the phones.. ?? This is important. The latest firmware on the airport is to prevent the KRACK weakness in WPA2.. which is particularly bad on android.. it is possible the new firmware on the airport is blocking the phone from getting IP address correctly.

Reply

Answer 3

Jun 16, 2018 4:24 AM in response to denisefrombay village

Yes, all phones have been upgraded, but still no luck.

Reply

Answer 4

Jun 17, 2018 3:34 PM in response to LaPastenague

Thank you, that did the trick; we are all up and running again.

Reply

Airport Extreme Base Station version 7.6.9

Similar questions