You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac Pro won’t accept password even when reset

My MacBook Pro will not go past the sign in screen & says the password is incorrect. Have tried resetting the password & all the things mentioned on the internet as ways to get it working. All it tells me to do is reset the password which does not then work. Then it still does not start - have tried many times

Posted on Jun 17, 2018 11:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2018 11:51 AM

See if any of the following articles can help:


You can also reset the Administrator password by using Recovery Mode, as follows:

  • Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
  • When the menu bar appears select Terminal from the Utilities menu.
  • Enter resetpassword at the prompt and press RETURN. Follow instructions in the dialog window that will appear.


Once you reset the Administrator password, restart your notebook, and then, log in as the Administrator. From there you can reset any of your user account passwords.

2 replies
Question marked as Top-ranking reply

Jun 17, 2018 11:51 AM in response to cms44

See if any of the following articles can help:


You can also reset the Administrator password by using Recovery Mode, as follows:

  • Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
  • When the menu bar appears select Terminal from the Utilities menu.
  • Enter resetpassword at the prompt and press RETURN. Follow instructions in the dialog window that will appear.


Once you reset the Administrator password, restart your notebook, and then, log in as the Administrator. From there you can reset any of your user account passwords.

Mac Pro won’t accept password even when reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.