No 'Family' album under Shared folder in Photos

I recently signed up for a Family Sharing iCloud plan but do not see Family folder under Shared in my Photos.

I tried this both on iPhone as well as Mac.

Please help/suggest.

Posted on Jun 17, 2018 7:18 PM

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Question marked as Top-ranking reply

Posted on Jun 17, 2018 10:57 PM

OK, so again, sharing iCloud Storage is not related to the Family album that you get when you set up Family Sharing.


Family Sharing is set up and you invite people to join. iCloud Storage Family Sharing is a separate service that you can use or you don't have to use, just like Apple Music Family Subscription. These are additional services that you can sign up for under the Family Sharing plan.


But the Family album under the Shared Albums should be there whether you use the iCloud Storage sharing or not. Once you successfully set up Family Sharing, you should immediately see the Family album under the Shared albums. It is not the first album in the group, and on a Mac, depending on how many shared albums you have, it can be really buried.


You do not have to do anything special to get this album. It should show up as soon as you sign up for Family Sharing.


Are you all running the latest iOS? Can you think of any unusual settings or configurations that you have set up?


If you still cannot find the Family album in the Shared albums, then contact iCloud Support: iCloud - Official Apple Support


Best of luck,


GB

9 replies
Question marked as Top-ranking reply

Jun 17, 2018 10:57 PM in response to DD_the_Best

OK, so again, sharing iCloud Storage is not related to the Family album that you get when you set up Family Sharing.


Family Sharing is set up and you invite people to join. iCloud Storage Family Sharing is a separate service that you can use or you don't have to use, just like Apple Music Family Subscription. These are additional services that you can sign up for under the Family Sharing plan.


But the Family album under the Shared Albums should be there whether you use the iCloud Storage sharing or not. Once you successfully set up Family Sharing, you should immediately see the Family album under the Shared albums. It is not the first album in the group, and on a Mac, depending on how many shared albums you have, it can be really buried.


You do not have to do anything special to get this album. It should show up as soon as you sign up for Family Sharing.


Are you all running the latest iOS? Can you think of any unusual settings or configurations that you have set up?


If you still cannot find the Family album in the Shared albums, then contact iCloud Support: iCloud - Official Apple Support


Best of luck,


GB

Jun 17, 2018 9:56 PM in response to DD_the_Best

OK, so not sure what you mean. How, exactly, did you "sign up for a Family Sharing iCloud plan"? You can set up Family Sharing, and then if you purchase at least a 200GB iCloud plan, you can invite other family members to share the iCloud storage in your plan.


But the Shared iCloud plan is not in any way related to the Family Album that you get when you set up a Family Sharing account.


See if these support articles help clarify how it works:


Apple - iCloud - Family Sharing

Family Sharing - Troubleshooting

Set up Family Sharing - Apple Support

Family Sharing with iCloud - Apple Support


Best,


GB

Jun 18, 2018 9:54 AM in response to DD_the_Best

See this article Get help using iCloud Photo Sharing and shared albums - Apple Support

Also - Share photos or videos with family members. When you set up Family Sharing, a shared album called Family is automatically created in the Photos app on all family members’ devices. To share a photo or video with family members, open the Photos app, then view a photo or video or select multiple photos or videos.

Tap

User uploaded file

iCloud Photo Sharing, add comments, then share to your shared family album. Members can unsubscribe from the family album, and the family organizer can delete it.

These screen shots are from photos help .

User uploaded file

User uploaded file

Read this article also iCloud: Create a shared album with iCloud Photo Sharing

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No 'Family' album under Shared folder in Photos

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