Apple Watch 3 unable to receive calls on cellular but can make calls

When phone is not around, Apple Watch 3 cellula is not receiving any calls. Tried reset, unpairping and repairing. No luck

Apple Watch Series 3, watchOS 4.3.1

Posted on Jun 18, 2018 6:27 AM

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Question marked as Top-ranking reply

Posted on Jun 18, 2018 10:01 AM

Check you have an active cellular connection when the iPhone is shut down. The easiest ways, in the Explorer face you should have one or more green dots in the screen, and if you swipe up for Control Center the cellular Data icon will have shifted to a green background to show it is active. (If it's black, tap it and enable cellular data).


If you have a green cellular connection to your watch and you can't receive calls, check in Control Center to make sure you didn't activate any of Silent / Theater / Do Not Disturb modes. Then call your network provider and get their help because the calls are probably not switched correctly and not reaching your watch - that's most likely a problem their side.

3 replies
Question marked as Top-ranking reply

Jun 18, 2018 10:01 AM in response to anand1979

Check you have an active cellular connection when the iPhone is shut down. The easiest ways, in the Explorer face you should have one or more green dots in the screen, and if you swipe up for Control Center the cellular Data icon will have shifted to a green background to show it is active. (If it's black, tap it and enable cellular data).


If you have a green cellular connection to your watch and you can't receive calls, check in Control Center to make sure you didn't activate any of Silent / Theater / Do Not Disturb modes. Then call your network provider and get their help because the calls are probably not switched correctly and not reaching your watch - that's most likely a problem their side.

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Apple Watch 3 unable to receive calls on cellular but can make calls

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