Thanks again. Afraid that didn't work either. Here's the Etrecheck report:
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-21 16:08:32
Download EtreCheck from https://etrecheck.com
Runtime: 2:30
Performance: Excellent
Problem: Apps are crashing
Description:
After using new CAC, Safari will not open.
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Adware - Adware detected.
Old operating system - Old operating system versions no longer receive security updates.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing - There have been numerous app crashes.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (Retina, 13-inch, Late 2013)
MacBook Pro Model: MacBookPro11,1
1 2.4 GHz Intel Core i5 (i5-4258U) CPU: 2-core
4 GB RAM - Not upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1600 ok
BANK 1/DIMM0 - 2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 259
Video Information:
Intel Iris - VRAM: 1536 MB
Color LCD 2560 x 1600
Drives:
disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI [EFI] 210 MB
disk0s2 - S*******m (Journaled HFS+) 120.47 GB
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk0s2 - S*******m 120.47 GB (25.84 GB free)
Journaled HFS+
Mount point: /
Network:
Interface Bluetooth-Modem: Bluetooth DUN
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
One IPv6 address
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
OS X Mavericks 10.9.5 (13F1911)
Time since boot: Less than an hour
System Load: 1.53 (1 min ago) 1.48 (5 min ago) 1.37 (15 min ago)
Security:
| System | Status |
|---|
| Gatekeeper | Mac App Store and identified developers |
Adware:
Launchd: ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
Reason: Adware name match
Executable: /Users/***/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger ltvbit -isDev 0 -installVersion 16855 -firstAppId 116410161
Launchd: ~/Library/LaunchAgents/com.genieo.completer.update.plist
Reason: Adware name match
Executable: /Users/***/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger update -isDev 0 -installVersion 16855 -firstAppId 116410161
Launchd: ~/Library/LaunchAgents/com.genieo.completer.download.plist
Reason: Adware name match
Executable: /Users/***/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger download -isDev 0 -installVersion 16855 -firstAppId 116410161
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.uninstall.plist
Executable: /bin/sh /tmp/cisco_videoguard6/condUninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist
Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle /Contents/Resources/launch.sh
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.plist
Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard6/VideoGuard6.bundle/Contents/Re sources/setupServer.sh
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
33 32-bit apps
System Launch Agents:
| [Not Loaded] | 5 Apple tasks |
| [Loaded] | 139 Apple tasks |
| [Running] | 40 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 47 Apple tasks |
| [Loaded] | 139 Apple tasks |
| [Running] | 62 Apple tasks |
Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? ce506230 - installed 2018-03-28) |
Launch Daemons:
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-02) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06) |
| [Loaded] | com.rogueamoeba.instanton-agent.plist (? c3a85319 - installed 2016-07-12) |
User Launch Agents:
| [Running] | com.cisco.videoguardmonitor.plist (? 0 - installed 2017-08-31) |
| [Loaded] | com.cisco.videoguard6.plist (? 0 - installed 2017-06-19) |
| [Loaded] | com.genieo.completer.update.plist (Adware - installed 2014-12-09) |
| [Loaded] | com.genieo.completer.ltvbit.plist (Adware - installed 2014-12-09) |
| [Loaded] | com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2017-11-01) |
| [Loaded] | com.genieo.completer.download.plist (Adware - installed 2014-12-09) |
| [Loaded] | com.cisco.videoguard6.uninstall.plist (? 0 - installed 2017-08-31) |
User Login Items:
iTunesHelper Application (Apple - installed 2017-08-06)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-19)
QuickTime Plugin: 7.7.3 (installed 2016-12-30)
AdobePDFViewerNPAPI: 11.0.23 (installed 2018-04-19)
AdobePDFViewer: 11.0.23 (installed 2018-04-19)
Flash Player: 30.0.0.113 (installed 2018-06-19)
Default Browser: 537 (installed 2014-09-30)
SharePointBrowserPlugin: 14.7.7 (installed 2018-01-02)
Silverlight: 5.1.50901.0 (installed 2017-08-28)
JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-04-28)
User Internet Plug-ins:
ZoomUsPlugIn: 3.5.33823.1130 (installed 2015-12-16)
3rd Party Preference Panes:
Flash Player (installed 2018-06-02)
Java (installed 2018-04-28)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| WindowServer | Apple | 3 |
| kernel_task | Apple | 1 |
| syspolicyd | Apple | 0 |
| Dock | Apple | 0 |
| ocspd | Apple | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 438 MB |
| Google Chrome Helper (2) | Google, Inc. | 294 MB |
| Finder | Apple | 178 MB |
| Google Chrome | Google, Inc. | 160 MB |
| WindowServer | Apple | 128 MB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 2 |
| Google Chrome | Google, Inc. | 0 |
| com.apple.speech.speechsynthesisd | Apple | 0 |
| coresymbolicationd | Apple | 0 |
| cupsd | Apple | 0 |
Virtual Memory Information:
| Available RAM | 961 MB |
| Free RAM | 32 MB |
| Used RAM | 3.06 GB |
| Cached files | 930 MB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Flash Player | 30.0.0.113 | 2018-06-19 |
| Gatekeeper Configuration Data | 140 | 2018-06-21 |
Diagnostics Information (past 7 days):
2018-06-21 15:52:17 Safari.app Crash (31 times)
/Applications/Safari.app
Process Model: Multiple Web Processes |
End of report