Photos says "Not connected to the Internet" but I am.

I can't find any way of getting it to change this. Every time I open Photos, this is what i see at the bottom of any window...


User uploaded file


It's doing my head in!

MacOs 10.13.5 on a MacBook pro

MacBook Pro (13-inch Mid 2012), macOS High Sierra (10.13.5)

Posted on Jun 20, 2018 3:20 AM

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Question marked as Top-ranking reply

Posted on Jun 20, 2018 4:03 AM

How are you connected to the internet?

iCloud Photo Library on High Sierra cannot sync over a cellular connection.

Use a wired Ethernet connection or Wi-Fi.

If you are connected by Wi-Fi but still are seeing this error, check, if any antivirus software or a VPN or other security software is enabled and disable them as a test.

Third-party security software can be intercepting the connection to Apple's servers.

2 replies
Question marked as Top-ranking reply

Jun 20, 2018 4:03 AM in response to John the Greek

How are you connected to the internet?

iCloud Photo Library on High Sierra cannot sync over a cellular connection.

Use a wired Ethernet connection or Wi-Fi.

If you are connected by Wi-Fi but still are seeing this error, check, if any antivirus software or a VPN or other security software is enabled and disable them as a test.

Third-party security software can be intercepting the connection to Apple's servers.

Jun 22, 2018 7:14 AM in response to John the Greek

How are you connected to the internet? - Wi fi as always, my own router. The house is in the wilds, no other routers within range.

iCloud Photo Library on High Sierra cannot sync over a cellular connection. - not applicable.

Use a wired Ethernet connection or Wi-Fi. - see above.

If you are connected by Wi-Fi but still are seeing this error, check, if any antivirus software or a VPN or other security software is enabled and disable them as a test.

Third-party security software can be intercepting the connection to Apple's servers.


- Those last two are interesting, but oddly, the problem seems to have fixed itself now. Weird. Thanks for taking the time to reply!

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Photos says "Not connected to the Internet" but I am.

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