Auto/Lock Not working under Guided Access

Tips for battery are great and all, but 2 months of no fix is pretty sad. You have to factor in the scenario of iPad's that are deployed in a business environment and are used for clocking in devices. These are mounted and put to use in guided access. Before the screen would shut off after the desired set inactivity time. Now all our iPad screens stay on 24/7. Battery is not the issue here since it's plugged in. The issue is 2 solid months of life being sucked out of my devices where the screen constantly stays on. I quicker fix would be nice is all I'm saying.

Absolutely! You can't convince me this does not degrade the device to have the screen on all the time.

Apple, we are over the support tickets and assurances that this is being passed along to engineers! Please fix this bug!

I'm having the exact same problem. My son is non verbal and uses his iPad as an AAC device. It's ridiculous that apple wasn't able to fix this problem. Very frustrating. This is HIS voice. And we cannot take out the guided access because then he will just surf the iPad. The battery is getting drained so fast that sometimes while we are out it's out of battery life!!! Ridiculous to wait until the next iOS update!!! Had they had a child with the same needs as ours, then I'm sure they would have fixed it in no time...

yes, tested with wall mounted ipad air and iphone 7. One connected to constant power, the other on battery only. In both cases after 15-20 mins, the screen goes dark. I used the calculator app for a test on the iphone and used a home automation app in the case of the wall mounted ipad.

Settings (on iphone): Display & Brightness->Auto-Lock 30 secs

Guided Access: On

Guided Access Options: Sleep/Wake button: On, Motion: On, Keyboards: On Touch: On, Time Limit: Off

Did this get fixed? Because in iOS 12 it looks like Apple broke the opposite of this that was working great in iOS 11. Guided Access with Auto-Lock set to "Never" will sleep and lock after just minutes every time now. Many devices and many users have noticed this as we use this feature widely. This is standard kiosk mode behavior which is totally broken if the iPad goes to sleep of course.

Since it sounds like the opposite of this issue, I wonder if fixing this broke that. (No reason both wouldn't work, but I could imagine breaking this accidentally fixing the other.)

This is driving me crazy! Our iPad has changed since yesterday's iOS12 update. Now the On/Off button does nothing when Guided Access is turned on. I have Auto-Lock set to 2 minutes. With Guided Access turned on, I just timed it: after 9 minutes + 30 secs., it dimmed and then 15 secs. later it went to sleep. Home button turns it back on.

But now that the On/Off button no longer works in Guided Access, we can't turn off the screen manually anymore. Why, Apple, why?? Why bother giving us a choice of Auto-Lock times if they are meaningless?

betiux, is yours going to sleep at all? Is your On/Off button working in Guided Access?

Same boat here, our company uses the iPad as a kiosk in meeting rooms. One of them was updated to iOS 12 and it won't stay awake even though the auto-lock is set to "Never." We may have to try and downgrade back to iOS 11, they should still be signing 11 as 12 is relatively new.

I have 14 iPads that I uses as 'kiosks' for user feedback at our company. These iPads stay on 24/7 in Guided Access mode. After the iOS 12 upgraded, all of the iPad screens go dark after 15 minutes of inactivity (even though I have the auto-lock set to 'never'). I rolled them back to iOS 11.4 and they're all working fine again. Sure seems like a bug in iOS12 to me.

Both 11 and 12 have bugs. It just so happens for your kiosk purposes, 11 works better. For those of us whose kids use the iPad as a communication device, 12 works better. We want the iPad to go to sleep to save battery life (and it didn't do that in iOS11). You don't want the iPad to go to sleep so iOS11 is better for you. If you have it set to "Never" in iOS12 and it still goes to sleep, well, then 12 clearly has bugs too. Different bugs, but both have problems. I'm glad you found a way to switch back. 🙂

Guided Access working with the Auto-Lock timer is not a Feature Request. It should be reported as a critical bug by as many people as possible through Apple Bug Reporting. This is something that has worked for many years since at least iOS 10 and there are no doubt tens of thousands of kiosk-style iOS devices in use that depend on the fact that Guided Access locks the current app and Auto-Lock set to Never makes the screen not go to sleep. This was just broken effectively 1 week ago by Apple, and needs to be fixed ASAP. This is a critical flaw for a great many users, and apps. I have reported the bug. Everyone should do the same.

I think a trillion dollar company has a moral duty to fix this issue ASAP. Apple talks good on accessibility but action when things don’t work, or developing new accessibility features, it does not put its money where its mouth is. We are talking about people with often severe disabilities who don’t hsve a plan B, no other option, and they must be pulling their hair out over issues like this and many other accessibility issues. I know I am and being on the outside it is very hard to influence change and actions within Apple when thinsg aren’t working like this issue or if a new feature is needed. OS 12 and MacOS Mojave have been disappointing when it comes to new accessibility features and nowhere hear enough is being done when it comes to voice and accessibility. This should be a category of its own in accessibility, in my opinion.