Auto/Lock Not working under Guided Access

I am having the same issue with my sons iPads and speech software (twin sons so we have 2 iPads with speech software). The sleep option is not available under guided access settings as stated in their online help replies. I just updated to iOS 11.4.1 on one iPad hoping the update would fix the issue but no luck. Sleep works correctly when not in guided access mode. Any responses from Apple support on a fix?

Anybody get any traction with this issue? Just got off the phone with Apple Support. He had no clue about the issue and I got the same response, that he will forward to the engineers. Pretty insensative on Apple’s part.

Tips for battery are great and all, but 2 months of no fix is pretty sad. You have to factor in the scenario of iPad's that are deployed in a business environment and are used for clocking in devices. These are mounted and put to use in guided access. Before the screen would shut off after the desired set inactivity time. Now all our iPad screens stay on 24/7. Battery is not the issue here since it's plugged in. The issue is 2 solid months of life being sucked out of my devices where the screen constantly stays on. I quicker fix would be nice is all I'm saying.

Absolutely! You can't convince me this does not degrade the device to have the screen on all the time.

Apple, we are over the support tickets and assurances that this is being passed along to engineers! Please fix this bug!

I'm having the exact same problem. My son is non verbal and uses his iPad as an AAC device. It's ridiculous that apple wasn't able to fix this problem. Very frustrating. This is HIS voice. And we cannot take out the guided access because then he will just surf the iPad. The battery is getting drained so fast that sometimes while we are out it's out of battery life!!! Ridiculous to wait until the next iOS update!!! Had they had a child with the same needs as ours, then I'm sure they would have fixed it in no time...

Did this get fixed? Because in iOS 12 it looks like Apple broke the opposite of this that was working great in iOS 11. Guided Access with Auto-Lock set to "Never" will sleep and lock after just minutes every time now. Many devices and many users have noticed this as we use this feature widely. This is standard kiosk mode behavior which is totally broken if the iPad goes to sleep of course.

Since it sounds like the opposite of this issue, I wonder if fixing this broke that. (No reason both wouldn't work, but I could imagine breaking this accidentally fixing the other.)

Both 11 and 12 have bugs. It just so happens for your kiosk purposes, 11 works better. For those of us whose kids use the iPad as a communication device, 12 works better. We want the iPad to go to sleep to save battery life (and it didn't do that in iOS11). You don't want the iPad to go to sleep so iOS11 is better for you. If you have it set to "Never" in iOS12 and it still goes to sleep, well, then 12 clearly has bugs too. Different bugs, but both have problems. I'm glad you found a way to switch back. 🙂

I think a trillion dollar company has a moral duty to fix this issue ASAP. Apple talks good on accessibility but action when things don’t work, or developing new accessibility features, it does not put its money where its mouth is. We are talking about people with often severe disabilities who don’t hsve a plan B, no other option, and they must be pulling their hair out over issues like this and many other accessibility issues. I know I am and being on the outside it is very hard to influence change and actions within Apple when thinsg aren’t working like this issue or if a new feature is needed. OS 12 and MacOS Mojave have been disappointing when it comes to new accessibility features and nowhere hear enough is being done when it comes to voice and accessibility. This should be a category of its own in accessibility, in my opinion.

I just got off the phone with Support. After I explained issue, they immediately said it is something they are aware of and are working on resolution. They said they would email me when resolved...we'll see...

I work for a very large school district, and will let our AAC team know that people are having this issue. Maybe we can get enough SLPs to call that they will change this back to the way it was! People who use iPads as a way to communicate need to be able to use all the features independently, so I completely understand what a huge concern this is.

Hi Betiux i want to ask how you know that this is the way iOS 12 will work, for me is very important because our company use the iPad as a bridge in order to make machine monitoring of manufacturing, can you confirm your source?

Thanks in advance

Regada

Thanks for the update.

Do we have any clue when iOS 12 will be released?

Now that school has started, this is a major problem again! I seem to be the only one who remembers to turn off the screen 😐